Published by Michelin on Jan 30, 2024

Report an issue with ViaMichelin GPS Route Planner.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with ViaMichelin GPS Route Planner?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Michelin to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ViaMichelin GPS Route Planner

1. Establish your position with geolocation on our various maps, interactive, fluid and clear: Michelin map, lite maps, satellite and aerial maps and all new 3D mapping in navigation mode. - MULTIPLE ROUTES available, with journey TIME based on traffic, DISTANCE to travel, estimated COSTS (tolls, vignettes, fuel cost based on vehicle type). - Customise your fuel consumption to calculate the cost of your trip.

2. Discover all the ViaMichelin experience and know-how at the heart of its free application (no subscription required): Michelin maps, routes with real-time traffic, 3D mapping GPS navigation with voice guidance and all the services on your route to offer you so much more than a journey.

3. Refine this cost by specify the model of your car in order to receive a specific consumption calculation. - Customise your journey through ROUTE OPTIONS: the shortest route, the quickest, cheapest, Michelin recommended, or discovery route. - Check the ROADMAP featuring all the key stages of your journey. - Find the cheapest petrol station along or nearby your route.

4. Whether you’re preparing for day to day trips or for the holidays, ViaMichelin and its user community offers you peace of mind and the pleasure of discovery and optimize your route based on traffic conditions.

5. Enjoy real-time traffic to plan journeys for even your most familiar routes. - You can also choose a route that will save wasted time in traffic jams!

6. Fuel prices are available for each petrol station in France, Italy and Spain.

7. Discover the Michelin guide selections: hotels and restaurants.

8. Explore with pleasure for more than just a journey.

9. Day after day, we look to enhance mobility in order to bring you more efficiency and pleasure.

10. Please give us your feedback, your views are valued and contribute to the improvement of YOUR application.

11. Our teams are working on your behalf with enthusiasm and passion.

ViaMichelin GPS Route Planner Customer Insights

1. A 7-hour trip from my location to Harrisburg is shown as 11 hours.Best maps ever, due to the shading for pitoresque roads.(If you are one for enjoying scenic drives.) Pity though, the cities are now named in French...for non French countries....weird?Great travel info and route planning Gives price of tolls Alternative routes Easy to use and adjust the route to suit the userNice route planning options, but sends spam notifications.

2. Picture sometime freezes, which is solved by changing screen view or restarting navigation.Very good and useful app to also navigate, extraordinary for planning! Many features and infos for planning trips.

3. Uninstalled within the half-hourA great new way to navigate! I would be even better if the time to travel on a route was accurate, even close.

4. I would like the price estimates for fuel to be clearer and to have a source mentioned, as they're very over the real ones.Each time I try to do anything on this app, it keeps asking me to sign in.

5. It needs some work in route suggestions, I had some bad experiences in areas with small roads.

6. I used Android Auto for Waze as alerts are missing on Michelin, used Michelin on phone screen.

7. So, I have to use the trip planner everytime to change the options in order to avoid miles and uk gallons etc.

8. After signing up, signing in another 3 times, it presented me with another page to fill in my address but this is another app that doesn't acknowledge the existence of Scotland and so could not enter my full address.

9. Very good for avoiding toll roads, better than Waze for this.

10. Cannot change language... counts gas in gallons!! Not worth the time.

11. And wasn't aware of closed roads.User experience is the worst.

Steps to Troubleshoot & Fix ViaMichelin GPS Route Planner Issues

1. Fix ViaMichelin GPS Route Planner Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ViaMichelin GPS Route Planner: Restarting the app will resolve most errors.
  2. Update the ViaMichelin GPS Route Planner App. Here is how:
    1. On Android goto PlayStore » Search for "ViaMichelin GPS Route Planner" » Open ViaMichelin GPS Route Planner » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ViaMichelin GPS Route Planner » click "UPDATE".
  3. Clear ViaMichelin GPS Route Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from ViaMichelin GPS Route Planner servers.
    1. On Android, goto Settings » Apps » Select "ViaMichelin GPS Route Planner" » click Storage » click "Clear Cache".
  4. Check ViaMichelin GPS Route Planner app permissions. If any of these permissions required to use your device's features are disenabled, ViaMichelin GPS Route Planner might not work.
  5. Uninstall and reinstall ViaMichelin GPS Route Planner. If nothing else has worked, completely uninstall ViaMichelin GPS Route Planner then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ViaMichelin GPS Route Planner not working


2. Fix ViaMichelin GPS Route Planner Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ViaMichelin GPS Route Planner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ViaMichelin GPS Route Planner not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ViaMichelin GPS Route Planner may not be able to connect to the Internet when running in the background.

Reported Issues