Contact TunnelBear VPN Customer Service

Why should I report an Issue with TunnelBear VPN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TunnelBear, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. OLD: still there even after several releases, the bug with the Notification panel saying "connecting" while TB support assured me I am really "connected".Love the TunnelBear brand; very well designed, amusing.

2. (Browsing, streaming music and videos, but am not a gamer, so can't offer opinion there.) On rare occasions will interfere with use of a web site or app and I have to disable it temporarily-- eg, editing Wikipedia or some but not all functions of Google Earth-- but that's only a minor inconvenience and not a deal-breaker.

3. So I have to go through the hassle of going into the play store and repurchase it in order for it to recognize my subscription - even though it's listed as current in my Google play subscription list.

4. I'm looking for alternatives of anyone has a suggestion.I've been using TunnelBear as my VPN for two-three weeks now and it's been great.

5. However when it is on it works great, which is most of the time.Easy to set up, no perceptible slowdown in speeds for my uses.

6. Additionally, I occasionally find myself logged out for some reason when I try to connect via my notification panel (they have that too).

7. I assumed this wouldn't have been the solution, since I am on my home WiFi, but it was.Update 2: as advertised this problem is resolved.

8. It's pretty annoying —especially for something that I'm paying for.Doesn't always connect automatically even when my settings are configured for it.

9. After running through a few possible solutions, I believe my problem has been solved.

10. I connect it and then shortly thereafter realize it's not connected anymore and that it didn't alert me of the change in any way.

11. I was asked for more information on my issue and given a list of possible solutions.

1. Fix TunnelBear VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TunnelBear VPN: Restarting the app will resolve most errors.
2. Update the TunnelBear VPN App. Here is how:
   1. On Android goto PlayStore » Search for "TunnelBear VPN" » Open TunnelBear VPN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TunnelBear VPN » click "UPDATE".
3. Clear TunnelBear VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from TunnelBear VPN servers.
   1. On Android, goto Settings » Apps » Select "TunnelBear VPN" » click Storage » click "Clear Cache".
4. Check TunnelBear VPN app permissions. If any of these permissions required to use your device's features are disenabled, TunnelBear VPN might not work.
5. Uninstall and reinstall TunnelBear VPN. If nothing else has worked, completely uninstall TunnelBear VPN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TunnelBear VPN not working

2. Fix TunnelBear VPN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TunnelBear VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TunnelBear VPN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TunnelBear VPN may not be able to connect to the Internet when running in the background.