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Why should I report an Issue with PalmPay - Transfers, Bills?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Palmpay to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PalmPay - Transfers, Bills
1. - Trusted by millions of Nigerian users for seamless money transfers and payments. - Enjoy seamless and unlimited Free Transfers to all banks. - Save flexibly with super amazing daily interest at up to 20% p. a. , plus you can withdraw for free any time! - Get up to 50% discount on everyday Data Bundle Purchases. - Easy to sign up with your phone number and get mind-blowing Rewards. - 24/7 Customer Support is always available for you.
2. Get with the times, download, and join us now. - Instant transfer to over 500 financial institutions. - Flex your savings with super amazing daily interest at up to 20% p. a. , accessible any time! - Enjoy higher returns with fixed savings, lock your funds to earn up to 20% p. a.! - Support 5 telecommunication operators, including MTN, Airtel, GLO, 9Mobile and Smile. - Use Schedule Top-up to help you recharge automatically to avoid downtime.
3. In addition to our automated systems, PalmPay’s compliance, transaction monitoring, issue resolution, and fraud prevention teams work full-time to intercept suspicious transactions, freeze suspected fraudsters’ accounts and follow up on reports.
4. You can get benefits in PalmPay APP, including amazing coupons for newbies, free transfer chances, cashback or discount on transaction, etc.
5. Keep your phone never running out of airtime. - Get up to 50% Discount on Data Bundle Purchases every day. - Exclusive Data Social Plan with MTN, and Airtel 6X Voice bundles.
6. We have been formally recognized by NITDA as being compliant with the Nigeria Data Protection Regulation (NDPR) for meeting the highest information security standards.
7. PalmPay is PCI DSS certified to secure our users’ transactions against data theft and fraud.
8. And it is fully licensed and regulated as a Mobile Money Operator by the Central Bank of Nigeria, insured by the NDIC, and trusted by millions of users.
9. PalmPay is an intuitive financial app with account opening, money transfer, and bill payments in one.
10. PalmPay uses the highest level of encryption to protect your personal and transaction information. Your deposits are safe!
11. We screen all transactions using international databases as our proprietary systems to prevent money laundering and fraud.
PalmPay Customer Insights
1. I just wish they have a debit or credit card, and changed the style of the apps interface but asides from that, it's goodEverything about PalmPay is good except the fact that I don't feel safe everytime I deposit money on it.
2. In a time where major banking apps are experiencing connection issues and other technical difficulties, Palm Pay stands out as a breath of fresh air.
3. In a time where major banking apps are experiencing connection issues and other technical difficulties, Palm Pay stands out as a breath of fresh air.
4. I appreciate the smooth user experience and the seamless integration with my bank account.I can confidently say that Palmpay lives up to its word.
5. Keep up the excellent work.I recently had the pleasure of using Palm Pay, a new app from Nigeria, and must say I'm impressed! This app is stable, reliable, and incredibly easy to use.
6. I'm just there to ensure my transfers are swift not to get loan, so please work on thatApp is very good and delivers on it's promise to facilitate fast and easy payment of bills and interbank transfers.
7. When it first happened last year, I was refunded after 24hrs, it happens 2days ago again and I didn't get any refund and my TV didn't show as well.Recently had the opportunity to try out the PalmPay app, and I must say, I am thoroughly impressed.
8. I recently had the pleasure of using Palm Pay, a new app from Nigeria, and I must say I'm impressed! This app is stable, reliable, and incredibly easy to use.
9. I appreciate the smooth user experience and the seamlessI love Palmpay, their transaction is always smooth and fast.
10. From seamless transactions to quick fund transfers, Palmpay has truly made my life easier.
11. I love how I can link my bank account or credit.Nice app, transfers are reliable.
Steps to Troubleshoot & Fix PalmPay Issues
1. Fix PalmPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart PalmPay: Restarting the app will resolve most errors.
- Update the PalmPay App. Here is how:
- On Android goto PlayStore » Search for "PalmPay" » Open PalmPay - Transfers, Bills » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for PalmPay » click "UPDATE".
- Clear PalmPay - Transfers, Bills app cache: Clearing cached data will force your app to retrieve the latest data directly from PalmPay servers.
- On Android, goto Settings » Apps » Select "PalmPay - Transfers, Bills" » click Storage » click "Clear Cache".
- Check PalmPay app permissions. If any of these permissions required to use your device's features are disenabled, PalmPay might not work.
- Uninstall and reinstall PalmPay. If nothing else has worked, completely uninstall PalmPay then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing PalmPay not working
2. Fix PalmPay Server issues & Internet Connection
- Check network connection: An unstable Internet will make PalmPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to PalmPay not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, PalmPay may not be able to connect to the Internet when running in the background.
Reported Issues
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I have been having issues since yesterday to do transactions and equally see my balance because of network problem, meanwhile not quite long ago, an hacker tried to hack my WhatsApp which I'm not sure he has done so what should I do now
— by Eze Solomon chukwuebuka 11 months ago -
I want to transfer money from my account but it said my account has been disconnected, how can you help me fixed it
— by Sulaiman 11 months ago -
I'm unable to transfer to palmpay account from other bank account.
— by Kehinde Okunbolurin 11 months ago -
Hello
Good day, please I've been trying to open my Palmpay app but it has not been going through.
Once I click on it, within a seconds it goes back to the phone menu...
I can't access it at all.
Please what's wrong?— by AL-HASSAN ABUBAKAR IBRAHEEM 1 year ago -
I would like to delete my PalmPay account and end all relationships with PalmPay bacause people use my account to could collect loans
— by Frederick Babi 2 years ago -
Referal problem.i refer so may peoples on palmpay but when i withdraw my reward your system is blocking the reward. This is my number 07081903000Aliyu acid
— by Aliyu yusuf 2 years ago -
Good
— by Ibrahim Akintomide 2 years ago -
I want cancel
— by Salome Michael 2 years ago -
REQUEST TO DELETE MY ACCOUNT
— by Chidera 2 years ago -
help me cancel my subscription and delete my account
— by kareem awoyale 2 years ago -
Please delete my palmpay account and my number please
— by Emmanuel Maikasuwa 2 years ago -
please delete my palmpay mobile number from the palmpay account please and delete my palmpay account I don't want to use it again please
— by Emmanuel Maikasuwa 2 years ago -
Why can't I make transfer on my account
— by Ebiowei 2 years ago -
Please I'm reporting a case of fraud pulled on me using your app.
On the 9th of July 2022 a certain Richmond Dominic fraudulently made me transfer a sum of 40000 from my Zenith bank account to his Palmpay account. I'll paste the necessary details below
Richmond Dominic's palmpay number: 0807 570 0084
My Zenith account number: 2523410162
My Zenith account name: Edidiong Obionkan Odiong
I have sent lots of mails to your emails containing screenshots of our Interactions and evidences of my payment
Thank you as I know justice will be served— by Edidiong Odiong 2 years ago -
Hi,my name is Yusuf Sulaiman Adeyinka
I am here to make some complaint about your app I want to make loan from your company but I am unable to borrow it besides,I have been called by a number from your company that I am eligible to borrow .my account number is 8165017326— by Yusuf Sulaiman 2 years ago -
I requested on my OK card but couldn’t make repayment on time but after I repay my debt all I discovered saying frozen and I had seek for help several time yet not resolve, help me out with this
— by Odubanwo Jumoke 2 years ago -
I sent money to someone this morning and the money has been processing since morning but I have been debited
But the person didn’t receive any alert— by Funmilayo 2 years ago -
I don't understand what's happening on my phone, is like someone used my phone to take a loan from palm pay, please what should I do to remove that from my phone screen
— by Emmanuel Emeka 2 years ago -
the account has not been deleted
— by Onyia Kingsley 2 years ago -
Delete my palmpay account
— by Onyia Kingsley 2 years ago -
Please I want to delete my account to restart again with another number
— by Onyia Kingsley 2 years ago -
I would like to deactivate auto renew ok card on palmpay
— by Emmanuel 2 years ago -
My phone infinx x688c with the palmpay account of 08026318483 was stolen. Can you help me block the phone and also track the phone for me.
— by Ekeminiabasi Okon Atting 2 years ago -
Top up airtime
— by Mercy 2 years ago -
Hello sir hello ma,
The staff of yours named EMUMWEN GREGORY OSARENKHOE WITH ACCOUNT NUMBER 8106163964 PALMPAY BANK ... UNAUTHORIZEDLY TRANSFER A SOME OF 54,000 (FIFTY FOUR THOUSAND NAIRA) FROM MY BANK ACCOUNT 0125355947 GTB EYEBIOKIN ABIMBOLA, ON THE 22ND OF APRIL. TIME 14:35:40PM AND 19:26:58PM
REFUND MY MONEY OR I'M REPORTING BOTH YOUR COMPANY AND YOUE STAFF TO ICCPC AND ALL ANTI-CORRUPT PRACTISES ORGANISATION IN BOTH NIGERIA AND ABROAD AND WILL SUE YOUR COMPANY FOR ILLEGAL USE OF CLIENTELE INFORMATION AND BREACH OF TRUST AND OPERATION. PLEASE BE REFUND MY MONEY NOW TO ACCOUNT BE NUMBER 0125355947 GTB EYEBIOKIN ABIMBOLA. THIS IS NOT A THREAT ITS CONFIRMED LEGAL ISSUANCE ON LITTLE NOTICE. THANK YOU— by EYEBIOKIN ABIMBOLA 2 years ago -
8027227069
— by Muhammed robiu 2 years ago -
For some reason, I have decided not to use the account again; therefore, I request that you kindly delete my account from your database and delete all
— by Zongo Garose 2 years ago -
I made a transfer and didn’t get credit to beneficiary account yet since 19/04/2022
— by Harbiodun 2 years ago -
Pls sir your customer with the account number 9058925950 Godwin Chukwu Scammed me the amount of 79500 transfered to him from my bank FCMB 8724285018 ISMAIL BASHIR today.Pls help me sir
— by BASHIR ISMAIL 2 years ago -
Hello palmpay, I lost my phone itel s15 of which my sim card number 07048641390 linked to my account was inside... I was denied access into my account because a code has to be sent to the lost phone before I could log in, please help me as I have urgent transactions to make in my account
— by Ogunbade Olamilekan 3 years ago -
I can’t send money out of my palm pay account and I need that to be done for me because I need the money to paid for some business please help me on this issues
— by Abeeb Abudulahi 3 years ago -
Please I have tried to upgrade my account with my ID but it is not working. My ID has my middle name but my PalmPay account doesn’t. I have tried to add my middle name to the PalmPay account but that doesn’t work too
— by Michael Lamptey 3 years ago -
Subscription cancellation
— by Olije Ukpokwu 3 years ago -
Please i want my axcount to be deleted. I am no longer interested.
— by Chidinma 3 years ago -
Please deletemy account on palmpay
— by Chidinma 3 years ago
