Contact Token Transit Customer Service

Why should I report an Issue with Token Transit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Token Transit, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I purchase through the GET agency, so single ride passes are $1.65. Despite having a strong internet connection, as well as money on my card, taking screen shots of myself activating the passes, and when they'd have a constant loading icon on the screen, and not activating, they haven't actually been helpful.

2. I should have free busing as a student, but sometimes (especially in the cold) the pass won't load so the bus driver will accuse me of trying to fool him, and then I'll have to frantically find some cash at risk of missing class or not being able to go home.

3. One suggestion for an added feature that would be somewhat useful is a countdown timer on the page showing the ride pass that counts down the eligible transfer time.

4. Bluetooth has not worked a single time and it's slow to pull up the manual screen, so you stand there blocking the bus line tryint to get it working.

5. This is utter garbage.This app has saved my bacon more than once when I needed to catch a bus and either didn't have the cash fare or didn't have time to run around finding the change.

6. Maybe consider it? In any case, thanks for the app!Worked great until today, now opening the pass hijacks my volume controls.

7. It was nice not losing the physical pass but that seemed a little more reliable.Extremely convenient when it works, hence the second star.

8. Several passes failed to activate constantly.This works most of the time.

9. If I wasn't so lucky to have a kind bus driver, I wouldn't be able to board.Our university switched to this, and it's honestly been a source of stress.

10. I'll stick with physical passes for now.The app worked once, and after that it just stopped opening.

11. Tried it for a couple weeks, found myself either constantly holding up others trying to get it to validate, or being held up by others who couldn't get theirs validated.

1. Fix Token Transit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Token Transit: Restarting the app will resolve most errors.
2. Update the Token Transit App. Here is how:
   1. On Android goto PlayStore » Search for "Token Transit" » Open Token Transit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Token Transit » click "UPDATE".
3. Clear Token Transit app cache: Clearing cached data will force your app to retrieve the latest data directly from Token Transit servers.
   1. On Android, goto Settings » Apps » Select "Token Transit" » click Storage » click "Clear Cache".
4. Check Token Transit app permissions. If any of these permissions required to use your device's features are disenabled, Token Transit might not work.
5. Uninstall and reinstall Token Transit. If nothing else has worked, completely uninstall Token Transit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Token Transit not working

2. Fix Token Transit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Token Transit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Token Transit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Token Transit may not be able to connect to the Internet when running in the background.