Published by Global Media & Entertainment on Nov 26, 2023

Report an issue with Capital FM Radio App.
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Why should I report an Issue with Capital FM Radio App?

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Capital FM Radio App

1. Plus like and dislike tracks to let us know which songs you're loving - Just swipe away to take control of your favourite radio stations. • Catch Up: Your favourite shows from the last seven days are available to listen back to or you can download them – great for offline listening when you’re on the move. • Podcasts - Discover and download the most popular podcasts from around the world, or dive into our expertly curated collections. • Live Playlists - We’ve got music for your every mood covered.

2. You'll find your favourite radio stations, podcasts and playlists in one entertainment destination, all for free, available worldwide. • Take Control: Skip live radio.

3. Listen live to Global’s radio brands and skip* any songs you’re not loving – there’s no limit.

4. With the Capital FM App powered by Global Player we've made it easier than ever to listen to The UK's No. 1 Hit Music Station.

5. From editor’s picks to artist takeovers, the biggest hits of the year to that perfect playlist for focus and relaxation.

6. For additional features and the best experience we recommend downloading the Global Player app.

Capital FM Radio App Customer Insights

1. I love it i love listening to mike on heart 00s catch up he plays the best tracks that i used to listen to in my teens, but 1 frustrating problem!! I can be in the middle of a really great tune and then it just cuts off for absolutely nothing!! I have my Internet on and it's not the end of catch up, the app just shuts right off and doesn't come back on i have to load it all back up again, plus nothing wrong with my phone it's one of the new smarts so really don't know what the problem is!!App randomly stops.

2. I have contacted Samsung who remotely checked my settings but was unable to find a problem with my device.One thing that would make this a better experience is by allowing downloaded podcasts to be played continuously instead of having to open the app in order to switch to the next podcast for the same topic! As some podcasts are only a couple of minutes long, and it becomes frustrating after a while.

3. I'm using Sena Bluetooth communicator while riding on my motorcycle to work and when I switch off my Sena, app keeps playing music loudly on the phone! It was stopping playing in old version! Funny thing is that even killing app on the phone doesn't stop music until 2-3 min later.

4. Other than that a great app for listening to the radio and the selection of podcasts is amazing! Loving the science related ones.Would be great if it worked when using android auto??I have issue since recent app upgrade to new feel and look.

5. But you see the thing is that I put one of my accounts so I can skip live radio but it didn't work so I made another account and tried the new account but it didn't work.

6. Samsung galaxy S8+ with Sena 20S communicator.came to see if it was just me having the problem, but it's not, I see other reviews saying the same.

7. I love listening to capital, heart 80s and smooth however the app stops playing after one song so I reopen the app then it starts playing again.

8. This is a continuous cycle! I have full signal and 5G so can't understand why this keeps happening.The app is overall not bad but when I close my screen, the app goes into sleep mode after a couple of minutes.

9. only just started happening but it keeps cutting off every few seconds saying no internet connection when there is as everything else it working, have to go back to the app and load it again only for it to go off again a few seconds later.

10. Overall you might as well listen to them on radio and watch streams on YouTube.This app used to be a lot better when it wasn't adverts 90% of the time.

11. I had just wasted my time just to make a new account so i can skip the songs i don't like.

Steps to Troubleshoot & Fix Capital FM Radio App Issues

1. Fix Capital FM Radio App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Capital FM Radio App: Restarting the app will resolve most errors.
  2. Update the Capital FM Radio App App. Here is how:
    1. On Android goto PlayStore » Search for "Capital FM Radio App" » Open Capital FM Radio App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Capital FM Radio App » click "UPDATE".
  3. Clear Capital FM Radio App app cache: Clearing cached data will force your app to retrieve the latest data directly from Capital FM Radio App servers.
    1. On Android, goto Settings » Apps » Select "Capital FM Radio App" » click Storage » click "Clear Cache".
  4. Check Capital FM Radio App app permissions. If any of these permissions required to use your device's features are disenabled, Capital FM Radio App might not work.
  5. Uninstall and reinstall Capital FM Radio App. If nothing else has worked, completely uninstall Capital FM Radio App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Capital FM Radio App not working


2. Fix Capital FM Radio App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Capital FM Radio App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Capital FM Radio App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Capital FM Radio App may not be able to connect to the Internet when running in the background.

Reported Issues