Contact The Student Room Customer Service

Why should I report an Issue with The Student Room?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Student Room Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The one good thing about the app is the notificationsAfter the new update,I have seen a lot of options in TSR to change ,such as now I can't change my account name ,my profile picture ,can not view images posted to forums properly.

2. This would allow students from a certain area form a community and have a safe place online to talk about issues and honest reviews of different schools.Nothing like the website.

3. One star dropped due to some lack of general functionality (eg view profiles or open links within the app), and another dropped for lack of latex support on the app- it's imperative for a forum involving mathematical discussion to have latex support.

4. Developers need to learn you can't just make an app ex nihilio.This app is okay but is in drastic need of an update where there is a better layout, a way to edit your profile and at least have some more settings on it like the google page.

5. The only thing that the app has is notification options.The app runs slowly and gets even slower as you browse more forums, which makes it a frustrating experience.

6. I suggest using the web and/or pc.This app is useless you'd be better off going on the website instead as the only thong you can do with the app is take part in the chat room.

7. Will stick to the mobile website until the app is much better optimised.Pretty decent, a lot better than the mobile experience of the website.

8. Also there should be server's for different parts of the worlds, what's the point of asking about a certain college if the only people that will see it are people across the world.

9. Add these and it'd be 5 starsThis app is so bad that it is actually worse than the website, which defeats the point of having an app.

10. First, the UI is horribly clunky and feels bloated - cut it down to what it is like on the website.

11. Plus, this app lacks half the features that the website does.

1. Fix The Student Room Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Student Room: Restarting the app will resolve most errors.
2. Update the The Student Room App. Here is how:
   1. On Android goto PlayStore » Search for "The Student Room" » Open The Student Room » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Student Room » click "UPDATE".
3. Clear The Student Room app cache: Clearing cached data will force your app to retrieve the latest data directly from The Student Room servers.
   1. On Android, goto Settings » Apps » Select "The Student Room" » click Storage » click "Clear Cache".
4. Check The Student Room app permissions. If any of these permissions required to use your device's features are disenabled, The Student Room might not work.
5. Uninstall and reinstall The Student Room. If nothing else has worked, completely uninstall The Student Room then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Student Room not working

2. Fix The Student Room Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Student Room be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Student Room not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Student Room may not be able to connect to the Internet when running in the background.