Published by COTY Inc. on Aug 6, 2024

Report an issue with Wella Professionals Shade Char.
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Why should I report an Issue with Wella Professionals Shade Char?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Wella Professionals Shade Char image 1 contact Wella Professionals Shade Char image 2

About Wella Professionals Shade Char

1. The Wella Professionals Digital Shade Chart is a comprehensive education tool which includes all you need to master the new Koleston Perfect Me+ and Illumina Color. - Digital Shade Chart: Browse the shade families and watch a realistic on-head result under different light conditions. filter relevant shades by selecting the natural base hair color. - Product Knowledge: Visit the Wella Professionals e-education website. - Conversion Guide: Provides formulas matching Koleston Perfect Me+ shades with other brands.

2. The images and the videos in this App are generated by Revelation™, a cutting edge highly realistic hair simulation technology developed by Coty.

3. It marks the connection between our traditional expertise in hair colorants over decades and our ambition to always seek new ways to improve the experience of our customers and celebrate hair colour.

Wella Professionals Shade Char Customer Insights

1. Fast and easy app to use but colours look awful-so weird and totally unreal-most look strange shades of ginger-even the blondes-(and i am not being Gingerist-because i actually AM one-!!)One of the best Color Chart application a hairdresser can use.

2. I have to uninstall and reinstall it every few days to get it to work properly againKeeps crashing I've uninstalled and re installed but still just crashes and won't open.Good concept, but this app needs a lot of work.

3. Useless!Crashes, doesnt work, app just closes and has a bug, when it does work, it is usefulWorks perfectly on my mobi (android) so don't really understand the negative reviews.

4. very easy, it contains 3 different color charts and conversion guide to switch from other brands to Wella Professionals.

5. Perhaps you could add a tab that shows all shades (like a full chart)? That would be lovely.The description of the app sounds great, that's why I decided to download it in spite of the 83MB.

6. When the app does work, it is handyI had to change my review because the app has just gotten worse, does nothing but crash.

7. Color touch shades don't populate, it takes forever to upload when you open the app... I took it off my phone.

8. I do hope they work on it, because it would be a great tool!Absolutely love this app.

9. No matter on what device they're not even close to the actual colors and the examples with the picture are so terribly edited that it hurts.

10. The concept and the idea is nice but the color examples are terrible.

11. It's fantastic being able to tick what you have in stock to show clients.

Steps to Troubleshoot & Fix Wella Professionals Shade Char Issues

1. Fix Wella Professionals Shade Char Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wella Professionals Shade Char: Restarting the app will resolve most errors.
  2. Update the Wella Professionals Shade Char App. Here is how:
    1. On Android goto PlayStore » Search for "Wella Professionals Shade Char" » Open Wella Professionals Shade Char » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wella Professionals Shade Char » click "UPDATE".
  3. Clear Wella Professionals Shade Char app cache: Clearing cached data will force your app to retrieve the latest data directly from Wella Professionals Shade Char servers.
    1. On Android, goto Settings » Apps » Select "Wella Professionals Shade Char" » click Storage » click "Clear Cache".
  4. Check Wella Professionals Shade Char app permissions. If any of these permissions required to use your device's features are disenabled, Wella Professionals Shade Char might not work.
  5. Uninstall and reinstall Wella Professionals Shade Char. If nothing else has worked, completely uninstall Wella Professionals Shade Char then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wella Professionals Shade Char not working


2. Fix Wella Professionals Shade Char Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wella Professionals Shade Char be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wella Professionals Shade Char not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wella Professionals Shade Char may not be able to connect to the Internet when running in the background.

Reported Issues