Contact QQmail Customer Service

Why should I report an Issue with QQmail?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tencent Technology (Shenzhen) Company Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Manage emails easily in inbox,group-mail folder, personal folders and other POP account folders. 7.

2. QQmail app gives you excellent email experience and instant new mail notification.

3. Send photos and files from your phone using QQmail. 3.

4. Preview attachments online or open them with apps on your phone. 5.

5. You may access your QQ e-mails from android device more efficiently. 2.

6. Synchronous update data between your phone and computers.

1. The English version still malfunctions and now my main email is inaccessible as you need phone verification to login and it's linked to my Chinese phone which is now non functional since I've not been able to return to China for 2 years.

2. I would appreciate it if someone from Google Play Store could help me resolve this issue.Struggle to use, Horrible in privacy, No English version 1.

3. Fix this problem and watch the number of users multiply.Need english version at least.

4. Looking forward to the app's updateI work from the UK for a company based in Shanghai... this is their designated email account but not speaking Chinese myself creates some problems.

5. It sends and receives the largest of emails with ease.（新版本闪退）I have an Android 10 phone and the latest version of QQmail.

6. Otherwise, happy with the QQmail, simple to use! I would add to improve the help section + possibility adding overseas number directly.Quite good.

7. That's one for a person writing in English and the other one is in simple Chinese.

8. I need to use this to communicate to my student's parents during our English lessons but the struggle is real when I try to use the app.

9. Open mini app with QQ in Wechat and submit the change of phone number request 2.

10. Please have an English version so non-Chinese speakers can navigate easily.

11. The nickname you gave to the receiver shows on the email you sent.

1. Fix QQmail Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart QQmail: Restarting the app will resolve most errors.
2. Update the QQmail App. Here is how:
   1. On Android goto PlayStore » Search for "QQmail" » Open QQmail » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QQmail » click "UPDATE".
3. Clear QQmail app cache: Clearing cached data will force your app to retrieve the latest data directly from QQmail servers.
   1. On Android, goto Settings » Apps » Select "QQmail" » click Storage » click "Clear Cache".
4. Check QQmail app permissions. If any of these permissions required to use your device's features are disenabled, QQmail might not work.
5. Uninstall and reinstall QQmail. If nothing else has worked, completely uninstall QQmail then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing QQmail not working

2. Fix QQmail Server issues & Internet Connection

1. Check network connection: An unstable Internet will make QQmail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to QQmail not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, QQmail may not be able to connect to the Internet when running in the background.