Published by TED Conferences LLC

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Why should I report an Issue with TED Masterclass for Orgs?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TED Conferences LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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TED Masterclass Customer Insights

1. The illustration in this app will help you become a good speaker.This is a MUST for anyone who wants to own their talk and deliver a spell-binding speech that stays with their audience long after.Not being able to use on my Amazon Fire Tablet is a major hindrance!!just started using it.

2. Where this app shines is providing a framework for addressing the most important story phase, Ideation, which is about defining your topic and throughline, as well as making sure it's something that you're passionate about and is relevant to an audienceI am so excited to be in this course as part of the second ISTE Cohort.

3. The videos are informative, engaging and eye-opening; and that makes me want to prepare a talk just like it for the conference in the summer! Only three more courses to go! #ISTE20 AnaheimContent is good but i dont understand why its only available via phone.

4. I now know the answer while attending this course through this app.Excellent course, with very didactic videos and explanations.Awesome app.

5. I think of storytelling in three phases - Ideation, Narration, and Presentation.

6. Most of our group had trouble getting it functionalBeing a fond of TED talks, i always used to wonder how these happen.

7. can't really comment on how good it is.Great way to learn how to own a stage.

8. How the speakers craft their talk seamlessly.

9. Restrictive & unnecessary.

Steps to Troubleshoot & Fix TED Masterclass Issues

1. Fix TED Masterclass Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TED Masterclass: Restarting the app will resolve most errors.
  2. Update the TED Masterclass App. Here is how:
    1. On Android goto PlayStore » Search for "TED Masterclass" » Open TED Masterclass for Orgs » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TED Masterclass » click "UPDATE".
  3. Clear TED Masterclass for Orgs app cache: Clearing cached data will force your app to retrieve the latest data directly from TED Masterclass servers.
    1. On Android, goto Settings » Apps » Select "TED Masterclass for Orgs" » click Storage » click "Clear Cache".
  4. Check TED Masterclass app permissions. If any of these permissions required to use your device's features are disenabled, TED Masterclass might not work.
  5. Uninstall and reinstall TED Masterclass. If nothing else has worked, completely uninstall TED Masterclass then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TED Masterclass not working


2. Fix TED Masterclass Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TED Masterclass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TED Masterclass not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TED Masterclass may not be able to connect to the Internet when running in the background.

Reported Issues