Contact 淘特 Customer Service

Why should I report an Issue with 淘特 -- 原淘宝特价版?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Taobao to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is more than two times of the product costs.Be careful of Seller at Aliexpress ( Spood Car & Accessories Store).Seller would tell lies not able ship out item on time and asked Buyer to cancel order but cannot choose real reason for not shipping out.Seller would ask Buyer to choose "Other Reason" to avoid bad reputation.Seller would dare created FALSE Tracking number and Buyer would be stuck 10 days not able to OPEN DISPUTE.DO NOT buy from this store as cancellation/ refund would take many weeks to settle.Complain to Aliexpress uselessIt's just another app of Taobao, but not working well yet.

2. I think this is the app problem that doesn't support all kind of phone platforms to access the latest versionI can't rate the app because it's not in English and I don't understand a word.

3. Please help even how to set up my details I don't understand.The reason I give one star because it does not support online overseas buyers for the shipment and the sellers over charge the shipment costs.

4. Can't use the app anymore because it doesn't allow me to buy anything and urge me to update the latest version while my Xiomi told me it's already the latest version and can't be updated anymore.

5. So many bugs there.DISHONEST! They (taobao) always tell you that you will get a reward of 5 RMB once you installed and login on this "Special Discount Vision", yet once you installed, all they promises turn to nothing! Waste your TIME and MONEY (Data).

6. Little Chinese style smart? But this won't working on Google play store.doesn't work well at all on my samsung tablet.

7. when i log into my taobao account, it doesn't have all my records and doesn't seem to work like the usual taobao app on my mobile phone.

8. Ofc i try many time with different phone number please fix this as soon as possibleDownload the app (alltrans) it should translate it in englisch.

9. I used iPhone before and all went well until now I changed to Xiomi latest model and the app has problem.

10. pretty useless.I don't understand why i can't log in to my old account and they didn't even send me the code.

11. Can you please put option of English or at least both Chinese and English language.

1. Fix 淘特 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 淘特: Restarting the app will resolve most errors.
2. Update the 淘特 App. Here is how:
   1. On Android goto PlayStore » Search for "淘特" » Open 淘特 -- 原淘宝特价版 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 淘特 » click "UPDATE".
3. Clear 淘特 -- 原淘宝特价版 app cache: Clearing cached data will force your app to retrieve the latest data directly from 淘特 servers.
   1. On Android, goto Settings » Apps » Select "淘特 -- 原淘宝特价版" » click Storage » click "Clear Cache".
4. Check 淘特 app permissions. If any of these permissions required to use your device's features are disenabled, 淘特 might not work.
5. Uninstall and reinstall 淘特. If nothing else has worked, completely uninstall 淘特 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 淘特 not working

2. Fix 淘特 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 淘特 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 淘特 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 淘特 may not be able to connect to the Internet when running in the background.