Contact Taobao Customer Service

Why should I report an Issue with Taobao?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Taobao to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As a well-known digital retail platform in China, Taobao provides a vast array of online goods, satisfying the needs of 1 billion users for diversified and personalized high-quality goods, earning its reputation as the "Omnipotent Taobao".

2. We've integrated local e-wallets and credit card payments in certain regions, along with supporting cross-border direct shipping, some goods come with free shipping and/or local return service.

3. Includes tens of millions of small and medium-sized businesses, a new generation of entrepreneurs, providing a large number of creative and interesting designed goods.

4. Taobao is a convenient, content rich and interesting shopping community tailored for iPhone users.

5. Includes hundreds and thousands of brands and retailers, supplying Chinese and global brand goods to consumers around the world. 2.

6. Every day, consumers worldwide visit Taobao, enthusiastic about acquiring product information and following new trends.

7. Some region supports English to make users have a smoother shopping experience.

8. All to enable our consumers to have a safe, happy and seamless shopping experience.

9. Hosting multiple promotional activities throughout the year, discounted merchandise prices plus benefits provided by the platform during the promotion period, users can easily acquire high-quality products at even more affordable prices.

1. Only good aspects are the ease of payment and delivery timeline.The strange thing is when I was going to buy, the seller has a rating of 4.9. After I bought the product, the seller's rating immediately dropped to 4.

2. After spending money, it was going fine until I went to check up on the items I had purchased after a few hours and found out my account was "freeze" for "not being honest".

3. Delivery time is long and when the thing finally arrived, it cannot be used because of the missing parts淘宝 The address of the warehouse in China is being sent from Thailand.

4. The item did not even arrive my country and made me pay the item!🤬😠😡My account was get hacked after using for quite sometime and unable to retrieve.App is completely unresponsive when you open a product.

5. Happy to adjust review if English was addedWhy a shopping apps require so many ID verification? Plus the face recognition is almost impossible to match.The app requires mainland ID or passport to register.

6. I am severely dissapointed as I had wasted a bunch of money.Live chat support is bad, even when you converse with them in Chinese, the staff never seem to understand.

7. *world's smallest 🎻 violin*Rubbish! Got one seller cheat my money.

8. Cannot add it to cart, cannot click on anything on the page, cannot tap purchase button.

9. I am trying my best to unfreeze my account but with no explanation on why my account is freeze, it is extremely hard.

10. Whenever I purchased large items, there will be parts missing.

11. I think the seller's ratings are all fake.

1. Fix Taobao Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Taobao: Restarting the app will resolve most errors.
2. Update the Taobao App. Here is how:
   1. On Android goto PlayStore » Search for "Taobao" » Open Taobao » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Taobao » click "UPDATE".
3. Clear Taobao app cache: Clearing cached data will force your app to retrieve the latest data directly from Taobao servers.
   1. On Android, goto Settings » Apps » Select "Taobao" » click Storage » click "Clear Cache".
4. Check Taobao app permissions. If any of these permissions required to use your device's features are disenabled, Taobao might not work.
5. Uninstall and reinstall Taobao. If nothing else has worked, completely uninstall Taobao then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Taobao not working

2. Fix Taobao Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Taobao be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Taobao not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Taobao may not be able to connect to the Internet when running in the background.