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1. Does the same when connected through a wifi connection as wellThe mobile devices work great! However after being on the desktop for more than 5 minutes, the internet connection freezes and I have to turn off the service then back on.

2. I'd give it 3 stars, but I'm getting tired of other things Norton has been doing lately, so -12/15/23 It's been 2 years and still having the same problem.

3. Edited to add: Actually it disconnects whenever the phone goes to sleep when not connected to Wi-Fi (which happens frequently since Samsung updated its One UI software in April.) Today I had to restart my phone (due to the software issue) and when it came back up, the app kept saying "Connecting to VPN" but never actually connecting.

4. It's a high risk environment, no doubt about it, and knowing that, Norton is the company I trust for their full suite of automation security products, as well as system tune-up applications.

5. (The other service works great btw.) I needed a service to work all across my devices and platforms.

6. Norton is, and remains, number One in my book for all aspects of survival, escape, resistance, and evasion in today's automation environment.

7. SERE-on Norton! (Logo)This is my 1st experience with using VPN on a cell phone.

8. (My subscription allows me to install it on 5 devices.) However, on Note 10+ it randomly shuts down at least once a week, so I need to keep checking to make sure it's running.

9. Takes minutes to connect, slows down my internet, and certain apps won't work while its on.

10. However, I don't plan to stop using Norton, but would love to see these issues resolved.

11. So please check the app.Been using Norton for 25+ years.

1. Fix Norton VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Norton VPN: Restarting the app will resolve most errors.
2. Update the Norton VPN App. Here is how:
   1. On Android goto PlayStore » Search for "Norton VPN" » Open Norton VPN – Fast & Secure » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Norton VPN » click "UPDATE".
3. Clear Norton VPN – Fast & Secure app cache: Clearing cached data will force your app to retrieve the latest data directly from Norton VPN servers.
   1. On Android, goto Settings » Apps » Select "Norton VPN – Fast & Secure" » click Storage » click "Clear Cache".
4. Check Norton VPN app permissions. If any of these permissions required to use your device's features are disenabled, Norton VPN might not work.
5. Uninstall and reinstall Norton VPN. If nothing else has worked, completely uninstall Norton VPN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Norton VPN not working

2. Fix Norton VPN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Norton VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Norton VPN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Norton VPN may not be able to connect to the Internet when running in the background.