Contact My Sprint Customer Service

Why should I report an Issue with My Sprint?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sprint to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. On the move, or on the couch, My Sprint encourages users to live their lives without worrying about their Sprint account.

2. Check for upgrade eligibility, view and pay your bill or find the tech support you need.

3. If your previous version of the app crashed, please uninstall and update to the latest in the Google Play.

4. Improving your experience is important to us.

5. Feel free to let us know the ups and downs of your journey by contacting us at mysprintandroidfeedback@t-mobile. com.

1. When I try to view things it makes me log back in and half the time it says error! it's very frustrating! Wish they would fix all the glitches but don't think they seem to care as long as you are able to eventually pay your bill on it.So is this whole issue with the + button ever gonna get fixed?! I tap on it to view my plans&equipment info or my other charges and it takes forever to pop up, but not only that, when it does pop up, the info flashes on the screen then goes away in a nano second.

2. Reading other reviews this has been an issue since the recent operating service update in early January.

3. It looks like I need to go back to paper invoicing.I've been a Sprint customer for 20 years straight and never switched to another carrier.

4. I update my apps often.I've been using this app for years and never had a problem with it.

5. Since they merged with T-mobile, the service has been awful! Even trying to log into this app now is a pain in the butt! It's ao frustrating and spins constantly.

6. With several attemptsI've been using this app for years and never had a problem until recently.

7. Samsung Galaxy Fold 4 Update: per the instructions from the developer, I've deleted and re-download the new version from the Google Play Store, & I'm still experiencing the same issue.

8. Super frustrating because when I try to pay on the T-Mobile app it directs me to this app since I was a Sprint customer originally.

9. A LOT!! -- Galaxy 8+It would be nice if I could see my bill without the password requirement, or at least allow autofill for my PW.

10. OAN:Customer service is so stuck on the script they are given to handle us, that they don't take the time to listen to and understand what I'm telling them.

11. I'm over it for sure.I've been with Sprint for over 20 years.

1. Fix My Sprint Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Sprint: Restarting the app will resolve most errors.
2. Update the My Sprint App. Here is how:
   1. On Android goto PlayStore » Search for "My Sprint" » Open My Sprint » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Sprint » click "UPDATE".
3. Clear My Sprint app cache: Clearing cached data will force your app to retrieve the latest data directly from My Sprint servers.
   1. On Android, goto Settings » Apps » Select "My Sprint" » click Storage » click "Clear Cache".
4. Check My Sprint app permissions. If any of these permissions required to use your device's features are disenabled, My Sprint might not work.
5. Uninstall and reinstall My Sprint. If nothing else has worked, completely uninstall My Sprint then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Sprint not working

2. Fix My Sprint Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Sprint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Sprint not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Sprint may not be able to connect to the Internet when running in the background.