Contact Spotify Customer Service

Why should I report an Issue with Spotify: Music and Podcasts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spotify Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Along with that, I think that you had to listen to all playlists on remix, which I would imagine could be annoying, especially if you create a playlist that tells a story and the songs must be played in order.

2. The only problem is that before I got premium, you were only able to skip so many songs, and you couldn't choose a specific song to listen to.

3. I prefer to use my tablet but its an great app and I recommend it!5 unskipable ads in one sitting for 30 minutes of music, but not all the time, sometimes it won't say you have 30 minuets of ad free music or sometimes it does and doesn't do it.

4. It has lots of music, you can create playlists and upload music to it (I think), my only problem is it's really hard to use on phone, with only a few skips per hour, alot of ads, and my playlists going missing sometimes.

5. At one point, I did buy premium and loved it due to the ability to download songs and listen to any song.

6. I can listen for maybe 15 minutes before it either crashes and sends me to my firestick home screen or it just stops playing at the end of a song or ad.

7. And don't even get me started on the "30 minutes of uninterrupted listening" it's more like 15, as long as you don't skip any songs, pause for more than 3 minutes, or switch playlists.

8. I use the app 90% of the time to listen to music, but I'm greeted with a podcast that I listen too once a week on the home page.

9. Whenever I want to listen to one song in particular, it sends me to a playlist and doesn't have the option to loop the song.

10. Need to know what you're exactly looking for, be wary! Music will stop working when I close the app, music will pause briefly when you turn off your phone screenWould give it higher, but it is CONSTANLTY giving me way too many ads.

11. It's a great app to listen to music.

1. Fix Spotify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spotify: Restarting the app will resolve most errors.
2. Update the Spotify App. Here is how:
   1. On Android goto PlayStore » Search for "Spotify" » Open Spotify: Music and Podcasts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spotify » click "UPDATE".
3. Clear Spotify: Music and Podcasts app cache: Clearing cached data will force your app to retrieve the latest data directly from Spotify servers.
   1. On Android, goto Settings » Apps » Select "Spotify: Music and Podcasts" » click Storage » click "Clear Cache".
4. Check Spotify app permissions. If any of these permissions required to use your device's features are disenabled, Spotify might not work.
5. Uninstall and reinstall Spotify. If nothing else has worked, completely uninstall Spotify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spotify not working

2. Fix Spotify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spotify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spotify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spotify may not be able to connect to the Internet when running in the background.