Contact SoundID Customer Service

Why should I report an Issue with SoundID™ Headphone Equalizer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sonarworks to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Dive into an immersive sound experience, perfectly adjusted to your headphones and unique hearing . 🎵 Universal Playback: Experience SoundID on every music and streaming app you love. 🎧 Optimize Your Headphones: No need for new headphones!

2. Just as glasses fine-tune your vision to clarity, SoundID tailors music and audio to fit your unique hearing, enhancing every listening experience.

3. Choose from a library of headphone profiles that are created using patented measure and calibration technology, done in SoundID audio lab. * Patented data-driven technology. * Sound personalization done right.

4. It's an auditory adjustment, custom-made to bring out the best in your sound world, just like glasses bring clarity to your vision.

5. The sound profiles you create with the personalization tests are made up from thousands of EQ points giving the granularity and high resolution which is impossible to replicate manually.

6. Just as people see the world differently, each person's hearing perception is unique.

7. This is not a regular EQ - the setup is tailored to your unique hearing and personal preferences!

8. SoundID technology is like personalized glasses for your ears.

9. Imagine that hearing perception is like vision.

10. Unlock their true potential using our patented calibration tech.

11. 🎧 Experience Music Like Never Before with SoundID™!

1. When you are done, there is a list of supported apps and a toggle switch so you can hear the difference! 5/5Best headphone enhancement app ever! It takes 10 minutes to select your headphone model, take the hearing test and then a preference A/B test.

2. With the newest update, you are no longer forced to use the built-in test tracks when creating a custom EQ; you can play your own music in the background.

3. It has a really good ear to test (my right ear is a bit deaf to treble) and the preference test is good from the outset (I recommend not retaking it, it ruins it.) It even has a graphic eq! However, it's not quite perfect: at least on my phone, the app sometimes won't launch unless you restart your phone.

4. The app allows you to switch back and forth between flat and your personal profile that they assemble from a sound test, and they sound very close to studio reference when I go back and forth, so the test is accurate.

5. I tried it on a few songs after doing the test and it's great that I could hear everything, but it kinda ruins the songs in a way.

6. It won't let me disable the hearing test results, even though it has unbalanced the two ears, making the sound actively worse.

7. After that your personalized listening settings are all set and when you listen to music in your favorite music apps, you can absolutely hear the difference.

8. Multiple options for choosing a test sample you prefer and A/B testing make it a smooth process.

9. It forces you to take a preference test, then a hearing test, then an advanced test.

10. For me it keeps prompting me to take the advanced test, even after I have "taken" it multiple times.

11. Some parts I liked being more upfront, but then other sounds that would be in the background stand out too much and I can't recommend using the app because of that.In theory, this app is great.

1. Fix SoundID Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SoundID: Restarting the app will resolve most errors.
2. Update the SoundID App. Here is how:
   1. On Android goto PlayStore » Search for "SoundID" » Open SoundID™ Headphone Equalizer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SoundID » click "UPDATE".
3. Clear SoundID™ Headphone Equalizer app cache: Clearing cached data will force your app to retrieve the latest data directly from SoundID servers.
   1. On Android, goto Settings » Apps » Select "SoundID™ Headphone Equalizer" » click Storage » click "Clear Cache".
4. Check SoundID app permissions. If any of these permissions required to use your device's features are disenabled, SoundID might not work.
5. Uninstall and reinstall SoundID. If nothing else has worked, completely uninstall SoundID then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SoundID not working

2. Fix SoundID Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SoundID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SoundID not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SoundID may not be able to connect to the Internet when running in the background.