Contact True DVD Customer Service

Why should I report an Issue with True DVD for Android TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hitachi-LG Data Storage, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app works perfectly granted that you have the correct DVD player! I first bought the GP95 and that did not work.

2. I then contacted Hitachi-LG telling them that it was impossible to find the GP96 anywhere online.

3. The GP96, which is in the list of supported devices, was not available at the time.

1. Fix True DVD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart True DVD: Restarting the app will resolve most errors.
2. Update the True DVD App. Here is how:
   1. On Android goto PlayStore » Search for "True DVD" » Open True DVD for Android TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for True DVD » click "UPDATE".
3. Clear True DVD for Android TV app cache: Clearing cached data will force your app to retrieve the latest data directly from True DVD servers.
   1. On Android, goto Settings » Apps » Select "True DVD for Android TV" » click Storage » click "Clear Cache".
4. Check True DVD app permissions. If any of these permissions required to use your device's features are disenabled, True DVD might not work.
5. Uninstall and reinstall True DVD. If nothing else has worked, completely uninstall True DVD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing True DVD not working

2. Fix True DVD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make True DVD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to True DVD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, True DVD may not be able to connect to the Internet when running in the background.