Published by Keller Williams Realty International (KWRI) on Oct 16, 2023

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Why should I report an Issue with KW: Buy & Sell Real Estate?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Keller Williams Realty International (KWRI) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About KW: Buy & Sell Real Estate

1. Whether you’re looking to make your next move or just curious about what’s trending in your neighborhood, lean on the KW App to guide you through your entire homeownership journey.

2. Search in a way that makes sense for you, find insights and information that are meaningful to you, and communicate in a way that’s easiest for you.

3. See saved search updates, messages from your agent, and reminders of where you left off with ongoing discussions.

4. Whenever you’re ready to buy or sell, let Guide walk you through every step of the process, from touring homes to finalizing your purchase.

5. Whether it’s by city, ZIP code, neighborhood, or school district, search however you’d like.

6. Add any stand-out homes to a curated collection and share with your spouse, your agent, a friend, or just for yourself.

7. Real-time market stats, commute times, walkability ratings, and lifestyle insights are all at the ready.

8. Powered by the expertise of Keller Williams agents, finding your way home has never been simpler.

9. Fine-tune your search by filtering your criteria, so you only see what you want to.

10. Get a summary of the latest happenings in your homeownership journey.

11. Search, save, collaborate, and more with the KW App.

KW Customer Insights

1. and a spatial search will give results way outside the area.... I could list more.... You're better off just walking to a house, knocking on the door, and asking if it's for sale... That'll give you more accurate results than this.

2. Also, while it seems to retain search queries, it also asks you constantly to confirm the notification settings for the searches, which is annoying.

3. Also that it would save your refined search filters on the map so you don't have to constantly re-apply them every time you open the app, or when you're simply moving across the map it'll sometimes just remove your filters at-will.

4. The "draw" function would be useful but it always says search area is too big.

5. The distance only goes to 10... 10 what?? If my job is moving me to Dayton do I need to know the name of every town within 60 miles to conduct a search.

6. Doesn't let you search a very large area.

7. The 'houses close to you' function is great when I want to search a neighborhood I'm currently in.

8. Also, it doesn't pick up on homes in the area I'm in (show prop near me feature) when I'm clearly in front of a house that's for sale.

9. Won't let you search more than one area without drawing the area which is difficult to do.

10. Makes me want to go with another realtor just for a better MLS search.

11. Have to use a computer to search properties, and can't save properties on the computer.

Steps to Troubleshoot & Fix KW Issues

1. Fix KW Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KW: Restarting the app will resolve most errors.
  2. Update the KW App. Here is how:
    1. On Android goto PlayStore » Search for "KW" » Open KW: Buy & Sell Real Estate » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KW » click "UPDATE".
  3. Clear KW: Buy & Sell Real Estate app cache: Clearing cached data will force your app to retrieve the latest data directly from KW servers.
    1. On Android, goto Settings » Apps » Select "KW: Buy & Sell Real Estate" » click Storage » click "Clear Cache".
  4. Check KW app permissions. If any of these permissions required to use your device's features are disenabled, KW might not work.
  5. Uninstall and reinstall KW. If nothing else has worked, completely uninstall KW then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KW not working


2. Fix KW Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KW not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KW may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • No longer an agent

    — by Kevin Sylvert 1 year ago

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