Contact SleepScore Customer Service

Why should I report an Issue with SleepScore™?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SleepScore Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. SleepCycle is a better alternative, but its Smart Alarm has become a paid feature, so if you want that & you're looking for a free app, you're stuck with this app or installing an older version of SleepCycle and turning off auto updates.Worked well on my Galaxy Note 8, but doesn't support the new Pixel 5.

2. Wouldn't pay for all these misreadings, but I like tracking what it can, at least.I read a great review of this sleep tracking app but unfortunately it doesn't work at all on my Samsung Galaxy S8.

3. I am still able to record my sleep and in the morning I can see the scores, but shortly after the app restarts, asks me to login again and all the night's data is lost.

4. I'm not sure how accurate it should be, but it would consistently show things that definitely didn't happen (like me being awake since 3am or something).I like this app a lot but it's so buggy I can't trust that it's working.

5. I couldn't get the sonar demo to work and when I tried to start tracking, I was unable to do so (the screen displayed "tap to start" but was unresponsive).

6. I also suspect it marks my awake time as light sleep sometimes.

7. Am I just very quiet or still even when awake? I think it often thinks I'm in a light sleep when I'm awake.

8. Most odd is my sleep score is in the mid to high 90s every night, except when it loses signal.

9. The app is accurate as to how long it takes you to fall asleep and length of your sleep.

10. I've tried different things every night to see if it helps (airplane mode, close other apps, disable memory optimization, pin the app, reinstall, etc.) to no avail.

11. The signal is usually lost when I sleep in another room with a nightstand.

1. Fix SleepScore Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SleepScore: Restarting the app will resolve most errors.
2. Update the SleepScore App. Here is how:
   1. On Android goto PlayStore » Search for "SleepScore" » Open SleepScore™ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SleepScore » click "UPDATE".
3. Clear SleepScore™ app cache: Clearing cached data will force your app to retrieve the latest data directly from SleepScore servers.
   1. On Android, goto Settings » Apps » Select "SleepScore™" » click Storage » click "Clear Cache".
4. Check SleepScore app permissions. If any of these permissions required to use your device's features are disenabled, SleepScore might not work.
5. Uninstall and reinstall SleepScore. If nothing else has worked, completely uninstall SleepScore then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SleepScore not working

2. Fix SleepScore Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SleepScore be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SleepScore not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SleepScore may not be able to connect to the Internet when running in the background.