Contact SynScan Customer Service

Why should I report an Issue with SynScan?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pacific Telescope Corp. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use this app to control the AZ GTi mount or other Sky-Watcher or Orion telescope mounts fitted with a SynScan Wi-Fi adapter.

2. This version of the SynScan app is suited for novice users using alt-azimuth mounts.

3. The SynScan hand controller is now available as an app on your smart device.

4. This app supports ASCOM on Windows PC.

1. My only complaint is that it doesn't darken or retract the white bar at the bottom of my Android when in night mode; if i try to work around this by manually retracting it, it keeps popping back up whenever I use the down arrows for adjusting.Compared to the Celestron offering, this really is crude.

2. Never once did it lost a signal, while being using it for almost 5 hours per night while doing astrophotography.I used this on my previous phone but it doesn't open on Android 11.

3. And it also constantly wraps the battery cord around the mount, why cannot it go in the other direction, instead of making multiple circles in the same direction? I have to move the battery on the ground all the time.

4. It went well, I chose the stars, the mount slewed to them almost correctly, then after the last confirmation, the app told me: alignment unsuccessful.

5. Why??? Then at one time, it started to move the scope in the wrong direction, pushing it to the base of the mount, I needed to shut it off.

6. Plus, why are planets not in their own category? They're listed under stars! This really needs a lot of work to catch up with the Celestron app!Can work well, but the biggest bug for me is that it won't remember the setting for Dual Encoding.

7. Android version is 1.17 but Apple version is 1.19 why the disparity? Not impressed and would hesitate to recommend bit willing to give it the benefit of the doubt for now.Many things could be improved.

8. Was using fine and now can't connect to the WiFi that the device produces even though my pixel 3a was working a treat numberous times before this issue.

9. For example, the alignment process has no button to confirm completion of the last step, so you don't know if it's successful or not.

10. Loving it so much that I actually bought the paid version that I have been using it for almost two years now.

11. Also, why is the default "off" in the first place? SW (rightly) raves about how great this feature is, but then you default it to OFF?Very poor user interface.

1. Fix SynScan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SynScan: Restarting the app will resolve most errors.
2. Update the SynScan App. Here is how:
   1. On Android goto PlayStore » Search for "SynScan" » Open SynScan » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SynScan » click "UPDATE".
3. Clear SynScan app cache: Clearing cached data will force your app to retrieve the latest data directly from SynScan servers.
   1. On Android, goto Settings » Apps » Select "SynScan" » click Storage » click "Clear Cache".
4. Check SynScan app permissions. If any of these permissions required to use your device's features are disenabled, SynScan might not work.
5. Uninstall and reinstall SynScan. If nothing else has worked, completely uninstall SynScan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SynScan not working

2. Fix SynScan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SynScan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SynScan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SynScan may not be able to connect to the Internet when running in the background.