Contact Simrad Customer Service

Why should I report an Issue with Simrad: Companion for Boaters?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Navico Norway AS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Needs to be resolved.I just received my new Simrad mfd and want to connect the app to it.. In the first step in the app I get a http 503 error about a corrupt JSON... A user should not get this kind of errors... and this shows a lack of QA.. So not a very promising start...Autoroute does not work anymore, it worked before.

2. When I connect to the device hotspot I lose Internet connectivity on my phone so I tried making my phone a hktspot and making the go9 connect to it.

3. I love Simrad marine electronics, that being said, the auto routing which the app suggests for planning purposes is absolutely terrible.

4. By the way I have been speaking with the technical team and thr app developers for 6 months now without any solution and I am not about to replace my unit till it's proven faulty.

5. I boat on an inland lake where the biggest navigation issue is finding which cove to turn into for a particular lakefront business.

6. That's probably fine for open-water navigation but complete impractical on a lake that twists and turns and has many coves.The mirroring function for the Go9 is absolute garbage.

7. Known issue and should not be released to the users also so difficult to connect to NS3 in my experience as many others have the same issues.

8. The auto routing will routinely plan a route through shallow water or a diversion from target that if followed would result in at best a significantly longer trip and at worst grounding.

9. This app and communication configuration of the head unit need to be reviewed to work as they should.I have an annual subscription for this app.

10. Colors are distorted as others have mentioned over a year ago and the problem does not appear to be corrected.

11. Finally able to log into app and it won't connect - have to connect manually, then it constantly crashes.

1. Fix Simrad Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Simrad: Restarting the app will resolve most errors.
2. Update the Simrad App. Here is how:
   1. On Android goto PlayStore » Search for "Simrad" » Open Simrad: Companion for Boaters » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Simrad » click "UPDATE".
3. Clear Simrad: Companion for Boaters app cache: Clearing cached data will force your app to retrieve the latest data directly from Simrad servers.
   1. On Android, goto Settings » Apps » Select "Simrad: Companion for Boaters" » click Storage » click "Clear Cache".
4. Check Simrad app permissions. If any of these permissions required to use your device's features are disenabled, Simrad might not work.
5. Uninstall and reinstall Simrad. If nothing else has worked, completely uninstall Simrad then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Simrad not working

2. Fix Simrad Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Simrad be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Simrad not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Simrad may not be able to connect to the Internet when running in the background.