Published by Ministry Of Haj & Umrah on Mar 10, 2024

Report an issue with Nusuk (Eatmarna Previously).
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Nusuk (Eatmarna Previously)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry Of Haj & Umrah to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Nusuk (Eatmarna Previously) Customer Insights

1. Please check why this app shows this type of behavior even that I have reinstalled and re-login since last month but failed to get success.App needs alot of work I register the app to check the hajj package the app crashes usernames and password need to be simplified it's asking so many unnecessary details right In the begining guys make it simple and get it log in by mobile number does that make senseIt's always giving me "incorrect entered data" while I already input the right passcode sent to my email.

2. Pathetic! Login never works.keeps crashing and never shows the availability to enter the Rawdah, the customer service is so poor the only thing I heard from them after trying several times to speak with different customer service operators they all have the same reply '' keep trying every half an hour'' this is really rediclous, I tell them the app has a bug and keeps crashing and never shows the availability the ony reply they have is keep trying.

3. Uninstall&reinstall the apps, reset my password and email yet still the same, and decided to call Help Centre + providing the 'Data Error' code, they promise to solve the issue within 3-4 hour or 24 hour, but after a days of my report it still unresolved.

4. Try updating the app after the developer provides a fix for this error."Creating my account with all correct entered data but during log in, it always show 'data incorrect', redo again with the same correct details yet cant log in.

5. While adding a companion, there's no option to add, but it shows an EDIT option and it is for special services for disabled.I have visited holy city Makkah after 6 months and try to get permit from both holy mosques but unble to get.

6. So, I uninstalled the app then login again and type the same id and the password.

7. I got frustrated using this app.Login doesn't work.

8. I have uninstalled and reinstalled multiple times, but it does not work.

9. In the morning I cannot login, the app crashed.

10. FIX APP or just delete it and find another appropriate way for holy placeAfter registration I had logout since it was midnight.

11. Calendar all days shows always gray colour.

Steps to Troubleshoot & Fix Nusuk (Eatmarna Previously) Issues

1. Fix Nusuk (Eatmarna Previously) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Nusuk (Eatmarna Previously): Restarting the app will resolve most errors.
  2. Update the Nusuk (Eatmarna Previously) App. Here is how:
    1. On Android goto PlayStore » Search for "Nusuk (Eatmarna Previously)" » Open Nusuk (Eatmarna Previously) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nusuk (Eatmarna Previously) » click "UPDATE".
  3. Clear Nusuk (Eatmarna Previously) app cache: Clearing cached data will force your app to retrieve the latest data directly from Nusuk (Eatmarna Previously) servers.
    1. On Android, goto Settings » Apps » Select "Nusuk (Eatmarna Previously)" » click Storage » click "Clear Cache".
  4. Check Nusuk (Eatmarna Previously) app permissions. If any of these permissions required to use your device's features are disenabled, Nusuk (Eatmarna Previously) might not work.
  5. Uninstall and reinstall Nusuk (Eatmarna Previously). If nothing else has worked, completely uninstall Nusuk (Eatmarna Previously) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nusuk (Eatmarna Previously) not working


2. Fix Nusuk (Eatmarna Previously) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Nusuk (Eatmarna Previously) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nusuk (Eatmarna Previously) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nusuk (Eatmarna Previously) may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Bdbxbx

    — by Shipon Ahmed 1 year ago

  • 10010016 err

    — by Shafiq ahmad tariq 1 year ago

  • When I am entering OTP is says invalid data due to which I am unable to register

    — by Syed Shahid Husain rizvi 1 year ago

  • Nusuk is not responding to otp

    — by Toowa maryam 1 year ago

  • My mums account is blocked and I need to contact customer service to fix it but I can’t get through to customer service

    — by Saeeda 1 year ago

  • I am getting incorrect data error message after entering the otp.

    — by Muhammad Kamran Sohail 1 year ago

  • Mra account nhi bn rha

    — by Ali Akbar 1 year ago

  • Complain no 23087221

    — by Abdulrahman banayeem 1 year ago

  • I am getting incorrect data error message after entering the otp.

    — by Muhammad Kamran Sohail 1 year ago

  • I have made several attempts to get myself registered on Nusuk app, but despite providing accurate information, it displays error ‘10010016’ once i add the correct verification code sent to my email can you please assist how to solve and continue my registration

    — by Aisha Hussein 1 year ago

  • I have made several attempts to get myself registered on Nusuk app, but despite providing accurate information, it displays error ‘10010016’ once i add the correct verification code sent to my email can you please assist how to solve and continue my registration

    — by Aisha Hussein 1 year ago

  • I have made several attempts to get myself registered on Nusuk app, but despite providing accurate information, it displays error ‘10010016’ once i add the correct verification code sent to my email can you please assist how to solve and continue my registration

    — by Aisha Hussein 1 year ago

  • Error 1001002

    — by Abdulrahman banayeem 1 year ago

  • Last year i registered in nusuk app but unfortunately i deleted the app from my mobile and i lost the app now i downloaded the app and trying to log in but i forget my password also and when i try to forget my password the OTP is going to my old Mobil number that number is not with me, so that's why i request to delete my previous account so i will make the new account. Thanks

    — by Raza ansari 1 year ago

  • I cannot open nusuk because last time they register me using their email. I don't have their contact number. They are the one setting my phone line at Saudi. So, can you fix it. This is my email.

    — by Noor faezah Abdullah 1 year ago

  • I, have register Eatmarna last year. I try to register As new user in nusuk but acc alreafy exist. But i forgot my password and i try to request to reset my password. But the code sent to email with wrongly entered. Can i register As new user?
    Please find my detail
    Name : Rosnani Binti Yaacob
    Passport : A52448996
    Citizen : Malaysia

    — by Rosnani BibtivYaacob 1 year ago

  • Delete my previous eatmarna account as the entered data is showing invalid

    — by Shaheena 1 year ago

  • 10010016 incorrect entry data

    — by Jabaka Bello Mohamed 1 year ago

  • Create my account

    — by Shaikh Affifunnisa khalil Ur rehman 1 year ago

  • 10010016- Incorrect entered data

    — by Ahmad Alhussain 1 year ago

  • I can't login to my nusuk account and i have to perform my umrah on 6th april now what can i do?

    — by Hafiza sehrish Ihtisham 1 year ago

  • I get an 10010016 message at the verification stage

    — by Ighsan Tootla 1 year ago

  • I have not received a response yet on my Issue. Please give me a contact number to get in touch with.

    Regards
    Salman M Khan

    — by salman khan 1 year ago

  • Can't approved appointment they can ask your are already appoint buy can't show here on nusuk app visitor.

    — by Abdullah 1 year ago

  • Unable to register my app error 10010016 incorrect entered data

    — by IQBAL AHMED KHAN 1 year ago

  • My mobile number is change and I forget the password
    When I try to update mobile number
    But verification code goes to old number and I forget the password
    Sir I exteramly request to you pliz slow this problem

    — by Mohammad amir shah 1 year ago

  • HI Team,

    My Visa number is 4813491463
    Passport is BX1801583
    DOB is 22/07/1989
    Nationality: Pakistani
    NUmber: +971 54 3745347

    I unable to create account on Nusuk App. It says incorrect Data. Can you pls check and resolve my issue. Would really appreciate. My flight is in 12 days.

    Thanks
    Hamza

    — by Hamza Islam 1 year ago

  • Nusuk app Not sending code for forgot password

    — by Nirma Sabaani 1 year ago

  • I'm getting 10010016- incorrect entered data error message when I'm putting OTP in Nusuk app during registration

    — by Mujtaba khan Mohammed 1 year ago

  • I cant register when i register message showing already exist and after showing 10010016 entered incorrect data. now message showing your account is suspended contact customer service.

    — by Ishtiaq Ahmad 1 year ago

  • Hi I have tried registering the nusuk app for over 2 weeks now as I want to register for hajj 2023 however the app does not work it does not let me register I do the full process then it keeps saying password incorrect otp incorrect! Please hep

    — by Halima kadva 1 year ago

  • I registered with correct information, but while logging in, it shows error incorrect entered data 10010016

    — by muhammad noman 1 year ago

  • I registered with correct information, but while logging in, it shows error incorrect entered data 10010016

    — by muhammad noman 1 year ago

  • I registered with correct information, but while logging in, it shows error incorrect entered data 10010016

    — by muhammad noman 1 year ago

  • Update mobile no

    — by Faisal Ahmad 1 year ago

  • The account has suspended

    — by Abdul rashid bin senin 1 year ago

  • I forget my password and changed my mobile no.

    — by Kathina sumaiya 1 year ago

  • how can i updatr my gmail account in nasuk my old gmail was removed for me so i can update my new gmail account and eatmarna does not execpt it

    — by ehtisham 1 year ago

  • I chang my mobile number so now I need to update my new phone number I want to book a umrah next week

    — by Muhammad Faisal 1 year ago

  • New mobile number registered 0548023412

    — by MUHAMMAD NADEEM 1 year ago

  • i am going for Umrah, and my family is having trouble with the Nusuk App.

    1. i am getting error 10010016 (when we put the OTP)
    2. people who have logged in cannot book an appointment as it says appointment is already booked. but when we go to appointments nothing is showing.

    please guide at the earliest as we are leaving for Umrah on the 1st of april

    thanks and regards
    Salman M Khan

    — by salman khan 1 year ago

  • 10011002 sorry your request could not be processed please try again later or contact us for support
    again and agin that mesg after 100 time plz i ceate new account but not open face that kind of mesg plz do something

    — by iram 1 year ago

  • i can't login to the app, it keep showing error 10010016 when entering
    Nusuk-Verification Cod

    — by Dina Tharwat 1 year ago

  • Hello. after the first registration in the Nusuk application, an error 10010016 appears. although all the data was entered correctly. please help

    — by Erlan 1 year ago

  • Salaam

    Still
    Getting the error when trying to log in with the correct details…error 10010016

    Can we please get assistance as our mails
    Are not replied to and We Leave for umrah and require the all to be working

    — by Faizel Patel 1 year ago

  • I am not able to login, even after putting the one time password code which I receive on my registered email.

    — by Gulam Mustafs 1 year ago

  • I need to register nusuk app ..

    — by Mohammedaslam 1 year ago

  • I need to register nusuk app ..

    — by Mohammedaslam 1 year ago

  • I need to register nusuk app ..

    — by Mohammedaslam 1 year ago

  • Nasuk app is giving incorrect data error

    — by Tehreem Hassan 1 year ago

  • Assalamu alikum ,
    I was registerd with nusuk previously,I cannot login as I forget the email id and password due to loss of my mobile ., I request kindly delet my account as I can register new account .
    Passport:T7917065
    Nationality : India
    Mbil:551327882

    — by Thaziya 1 year ago

  • Assalamu alikum ,
    I was registerd with nusuk previously,I cannot login as I forget the email id and password due to loss of my mobile ., I request kindly delet my account as I can register new account .
    Passport:T7917065
    Nationality : India
    Mbil:551327882

    — by Thaziya 1 year ago

  • My Nusuk app keeps showing registration error 10010016

    — by Aminat M Ibrahim 1 year ago

  • أحصل دائمًا على نفس الخطأ عندما أحاول إنشاء مستخدم جديد.

    إدخال بيانات خاطئ 1001006.

    يرجى مساعدتي ، حيث أنني زائر وأريد أداء العمرة ، فسيكون من المؤسف ألا أتمكن من القيام بذلك

    — by Mohamed 1 year ago

  • Salaam

    Having issues to register on the app getting an error of 10010016 even though all data entered correctly

    Please assist as many are complaining of the same error

    Jzk

    — by Faizel Patel 1 year ago

  • Before I created account in Eatmarna now I lost my phone number which are registered with Eatmarna and also I forgot my log in password.Now can't log in Nusuk .How to log in Nusuk with new phone number and new password.

    — by JOSEF ALI 1 year ago

  • Assalamu alikum, I'm getting an error 10010016 while verifying the code received on email.Can you please help how to fix this issue.Thanks

    — by Sheema Shaik 1 year ago

  • I have entered everything correctly and it is giving me entered incorrect data error

    — by Khushbakht Amin 1 year ago

  • My phone number has been changed and I have forgotten my password. Unable to register or renew the password.

    — by Ayesha Muhammad shoaib 1 year ago

  • I’m getting an error 1001006 - incorrect entered data, when entering the passcode. I’m traveling to madina soon. I need to sign up on the app asap. Thanks

    — by Saif saleem 1 year ago

  • I have made an error on my application form. Please delete my registration and I am making a fresh application

    — by Ahmad Ramjan 1 year ago

  • Dear sir,
    I made my NASUK account on (0537972996) but now My Jawwy no (0537972996) has been blocked.I already change my no on absher and replace with new one (0594871308). But in NASUK my older no is still added and OTP goes on this Mobile no (0537972996). How can I get this OTP and change my mobile no on NASUK.

    — by Muhammad Zubair khan 1 year ago

  • I applied for Umra permit for 22.3.23 with my wife as companion.I misses it and could not perform Umra.Now I need fresh appointment for next week.please help as app is not accepting,though I clicked on option that I have not performed Umra.

    — by Maqsood 1 year ago

  • I am trying to register on the Nusuk app, but I am getting an error which says data entered is incorrect. Visa received upon arrival.

    Visa Your urgent attention is kindly requested, as the Rawdah slots are filling up and I would be devastated to miss out.

    Thank you

    — by Mohammed 1 year ago

  • I am trying to register on the Nusuk app, but I am getting an error which says data entered is incorrect. Visa received upon arrival.

    Your urgent attention is kindly requested, as the Rawdah slots are filling up and I would be devastated to miss out.

    Thank you

    — by Mohammed 1 year ago

  • Dear sir or Madam
    I can't able to login my nusuk, because I forgot my password and my mobile number cancelled, please do the needful Thank you

    — by Shabna vakayil 1 year ago

  • Assalam aleykoum.
    I cannot register Nusuk app, I'm facing the error below
    10010016 Incorrect entered data
    Can you please help?
    Thanks
    +33764061985

    — by Otman Marrakchi 1 year ago

  • Every time you finish entering the 4-digit code into the nusuk application, there is an incorrect data notification

    — by Herry Septiady 1 year ago

  • I cant registered. Everytime i entered otp, it is showing 10010016 entered incorrect data

    — by Sana 1 year ago

  • When entering verification code "10010016" error code appearing again & again

    — by Nasir 1 year ago

  • I made an account but when I try to login the app says incorrect data entered while I'm using the correct data

    — by Khawar Maqsood 1 year ago

  • When it comes and i enter verification code. I get to see
    10010016 incorrect data

    — by Komal 1 year ago

  • Sir,
    I was registered with Eatmarna previously , I am again visiting Saudi Arabia for umrah on 6th April 2023, I cannot log in as I forget the password and my email address is also changed and cannot recover it, kindly delete my account so I can register as a new user,
    Name: Zamee Al Farabi
    Nationality: Bangladesh
    Passport no: A02545820
    Phone: +8801728181103
    Kindly let me know ASAP , thanks

    — by ZAMEE 1 year ago

  • 10072002 خطأ في رمز التحقيق

    — by mohamed azouz 1 year ago

  • I have tried to register myself on the app but it tells me my passport number is wrong. LM965918. Please help.

    — by Roselin Shah 1 year ago

  • I cannot login to Nusuk app. I keep getting error code 10011002

    — by Hawa 1 year ago

  • I registered with correct information, but while logging in, it shows error incorrect entered data 10010016

    — by Anusha Naz Alam 1 year ago

  • I tried to login but its says 10011002 error try again later or contact support

    — by Wajiha Waleed 1 year ago

  • Salam, I am facing problem during login nusuk application
    "Incorrect entered data - 10010016" I have got on arrival visit visa at airport.
    Kindly do let me know how resolve this issue.

    — by Mushtaq ahmad 1 year ago

  • after registerin into the NUSUK app and after trying to login it keeps getting declined and the message 10010016 keeps appearing even though i have checked data i have entered

    — by imene 1 year ago

  • I inserted the right data in login but it shows me notification of wrong data and not letting me log in and also it is not taking my passport number even though it is right..please solve this issue immediately.

    — by Shahida 1 year ago

  • incorrect data 10010016. I tried sign up for my mom but this error keep popping out. i forgot the pw and i tried to reset but this error come out too and then i delete the acc and when i tried to sign up, still this error come out.

    — by ain 1 year ago

  • Hi,
    I am getting an error on Nusuk app while registering after entering the pass code send to my email.
    It says error 10010016 incorrect date enter. Please help me to resolve it. I want to book the slot for Umrah

    — by Kaiser Habib 1 year ago

  • Cannot log in
    Incorrect data entered

    — by Ahmed Sayeed Sabjee 1 year ago

  • Assalamu alaykum.
    I have a problem with signing up in app Nusuk, I filled every field correctly but when I insert 4-digit verification code it tells me "10010016 Incorrect entered data" (but nothing was incorrect)
    I wrote my visa and passport numbers, phone number with country code, nationallity, date of birth, email adress and password. Accepted the agreements and other but I still can not register there.. I need this registration to permit Umrah for 4th April when I'll come there with the group of pilgrims from Bosnia.
    I hope you can help me with this issue.

    May Allah bless you all!

    Assalamu alaykum.

    — by Ismar Osmanović 1 year ago

  • I got passcode in my email for registration, but it gives error 10010016 incorrect entered data message

    — by Naushad Hashim 1 year ago

  • Salam. I have got on arrival one year tourist visa. Handwritten Number provided as 4849266475 I am using this to get umrah registration via nusuk app but failed on several attempts. I am coming to ksa on 23-03-23. Plz help

    — by Maryam Iftikhar 1 year ago

  • Assalam. Error incorrect entered data 10010016 appeared everytime i tried to register. Appreciate your help on this matter as inshaAllah i will be arriving in Mecca next week. Thank you!

    — by maryam 1 year ago

  • Incorrect entered data - 10010016

    — by MUHAMMAD 1 year ago

  • my nusuk is have a problem i cant log in it

    — by janraida matalam 1 year ago

  • Sir,
    I was registered with Nusuk previously , I am again visiting Saudi Arabia on 1 April , I cannot log in as I forget the password and my email address is also changed and cannot recover it, kindly delete my account so I can register as a new user,
    Name: Mohamad
    Nationality: Malaysian
    Passport no: A54939239
    Phone: +60134191287
    Kindly let me know ASAP , thanks

    — by Faridah binti Din 1 year ago

  • I lost my previous email and i want to register with new email but Nusuk app don't allow me to enter please assign me new email to register

    — by imran 1 year ago

  • I need change my email address please. I am going for Omrah But I can’t login please help me thank you so much.

    — by Nahid Molly 1 year ago

  • I hav used eatmarna and tawakalna apps successfully last yr.. I seem to b having issues logging onto Nusuk.. Everytime I enter my details it says email already used or error incorrect data entered... Kindly assist as I leave for umrah this Friday IA

    — by Faaiza 1 year ago

  • I receive code but when I enter my code every time I received that data is incorrect

    — by Shahid Hussain 1 year ago

  • Alsallam alykum

    I booked for 10:30 today and queued for almost 2 hours..my phone died and was not able to go in as they refused screen shots of my booking considering trying to explain before the battery died..

    please help me retrieve the appointment as per advice by

    — by Halima alhuthaifi 1 year ago

  • Alsallam alykum

    I booked for 10:30 today and queued for almost 2 hours..my phone died and was not able to go in as they refused screen shots of my booking considering trying to explain before the battery died..

    please help me retrieve the appointment as per advice by gate 7 and Anaya office.

    I’m looking forward to your reply as I am travelling please.

    thank you

    — by Halima alhuthaifi 1 year ago

  • I am trying to register on nusuk Error was appeared (10078001)

    — by Hajira farheen 1 year ago

  • البيانات المدخلة غير صحيحة "10010016"

    — by Hazem 1 year ago

  • I am not able to login in my account upon entering the code gives an error message either fix it or delete my account so I can register again thanks

    — by saria ahmed 1 year ago

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