Published by Ministry Of Haj & Umrah on Mar 10, 2024

Report an issue with Nusuk (Eatmarna Previously).
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Why should I report an Issue with Nusuk (Eatmarna Previously)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry Of Haj & Umrah to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Nusuk (Eatmarna Previously) Customer Insights

1. Please check why this app shows this type of behavior even that I have reinstalled and re-login since last month but failed to get success.App needs alot of work I register the app to check the hajj package the app crashes usernames and password need to be simplified it's asking so many unnecessary details right In the begining guys make it simple and get it log in by mobile number does that make senseIt's always giving me "incorrect entered data" while I already input the right passcode sent to my email.

2. Pathetic! Login never works.keeps crashing and never shows the availability to enter the Rawdah, the customer service is so poor the only thing I heard from them after trying several times to speak with different customer service operators they all have the same reply '' keep trying every half an hour'' this is really rediclous, I tell them the app has a bug and keeps crashing and never shows the availability the ony reply they have is keep trying.

3. Uninstall&reinstall the apps, reset my password and email yet still the same, and decided to call Help Centre + providing the 'Data Error' code, they promise to solve the issue within 3-4 hour or 24 hour, but after a days of my report it still unresolved.

4. Try updating the app after the developer provides a fix for this error."Creating my account with all correct entered data but during log in, it always show 'data incorrect', redo again with the same correct details yet cant log in.

5. While adding a companion, there's no option to add, but it shows an EDIT option and it is for special services for disabled.I have visited holy city Makkah after 6 months and try to get permit from both holy mosques but unble to get.

6. So, I uninstalled the app then login again and type the same id and the password.

7. I got frustrated using this app.Login doesn't work.

8. I have uninstalled and reinstalled multiple times, but it does not work.

9. In the morning I cannot login, the app crashed.

10. FIX APP or just delete it and find another appropriate way for holy placeAfter registration I had logout since it was midnight.

11. Calendar all days shows always gray colour.

Steps to Troubleshoot & Fix Nusuk (Eatmarna Previously) Issues

1. Fix Nusuk (Eatmarna Previously) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Nusuk (Eatmarna Previously): Restarting the app will resolve most errors.
  2. Update the Nusuk (Eatmarna Previously) App. Here is how:
    1. On Android goto PlayStore » Search for "Nusuk (Eatmarna Previously)" » Open Nusuk (Eatmarna Previously) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nusuk (Eatmarna Previously) » click "UPDATE".
  3. Clear Nusuk (Eatmarna Previously) app cache: Clearing cached data will force your app to retrieve the latest data directly from Nusuk (Eatmarna Previously) servers.
    1. On Android, goto Settings » Apps » Select "Nusuk (Eatmarna Previously)" » click Storage » click "Clear Cache".
  4. Check Nusuk (Eatmarna Previously) app permissions. If any of these permissions required to use your device's features are disenabled, Nusuk (Eatmarna Previously) might not work.
  5. Uninstall and reinstall Nusuk (Eatmarna Previously). If nothing else has worked, completely uninstall Nusuk (Eatmarna Previously) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nusuk (Eatmarna Previously) not working


2. Fix Nusuk (Eatmarna Previously) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Nusuk (Eatmarna Previously) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nusuk (Eatmarna Previously) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nusuk (Eatmarna Previously) may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My wife appointment she took for zeyarat for madinah she won't to go on another date not an cannot cancel the parmit

    — by AHMADH MOHMMADH YUSUF SHAIKH 1 year ago

  • Hi,i would like to make a request for my nusuk account to be deleted as my app got suspended.i would like to create a new account using the same visa number

    — by Siti Zaleha 1 year ago

  • My family and I are going to umrah next week but when we try to register on Nusuk app We keep getting “10010016 incorrect entered data” when we put in the access passcode.

    — by Hamza Shoaib 1 year ago

  • HI support ,
    i am entering accurate code of verification but despite i am facing incorrect data please support ....

    — by Syed Waseem 1 year ago

  • When I type my passport number its showing only letters and characters.

    — by Maryam Aziz 1 year ago

  • My family and I are going to umrah next week but when we try to register on Nusuk app We keep getting “10010016 incorrect entered data” when we put in the access passcode. Tried multiple times on different phones as well as normal troubleshooting tips we found online with no resolution.

    — by Hamza Shoaib 1 year ago

  • I am getting error 10010016 while i am trying to book for riyazul jannah

    — by ANSARI WAQAR AHMED 1 year ago

  • As Salam alaikum I have registered but when I log in I get 2 errors 10010016 and 10019000 could you please sort this out Thank you

    — by Shakila Iqbal 1 year ago

  • Assalamualaikum. I cannot log in into my nusuk account. It show some code which is 10011002 - sorry your request could not be processed pleae try again later or contact us for suport. Please help me to fix the problem.

    — by RAJANAH OSMAN 1 year ago

  • Assalamualaikum. I cannot log in the nusuk account.it show 10011002 - Sorry your request could not be processed please try again later or contact us for support.
    Please help me to solvr this problelm. I try many time but it still cannot log in.

    — by RAJANAH OSMAN 1 year ago

  • I am trying to make an appointment for pray in Riyadh jannah but i always get a message 10010016 incorrect enter data

    — by Mohammad nawaz mughal 1 year ago

  • Error 10010016 comes every time while entering the pi code sent. By e mail

    — by Tahir Majeed Tahir 1 year ago

  • My Nusuk app has been suspended and now i am unable to log in into the app to make my booking. Would appreciate if you can help me solve this problem.Thank You

    — by Siti Zaleha 1 year ago

  • 10010016 the incorrect entered data. This is the massage that shows on my phone when i enter number

    — by AKHROR 1 year ago

  • I am getting the error for incorrect data entered at sign up even though all the data is correct. I’ve rechecked multiple times

    — by Mishaal 1 year ago

  • I came in saudi Arabia on Visit Visa after a long time. When I tried to create new user It shows me Account already exist. When I tried to login my account for NUSUK is showing me an error " Your Account Has been Suspended." Kindly acknowledge me how to fix the error.

    — by Anam 1 year ago

  • getting this error while trying to register on nusuk app 10010016

    — by ANUSHA PATEL 1 year ago

  • My account named Anam Mirza is suspended I need appointment for masjid Nabwi riazul Jannah please restore my login to get appointment

    — by Saman 1 year ago

  • my account is not open what should i do

    — by kousar Parveen 1 year ago

  • Kindly fix my problem regarding account suspended massage .

    — by Fawad 1 year ago

  • 10010016 Incorrect entered data issue even though I am writing the verification code correctly

    — by Olcay YILDIZ 1 year ago

  • My Nusuk account has been suspended. Kindly re-set my account.
    My Passport number is PB5195813.
    Nationality: Australian

    — by Sayeeduddin Syed 1 year ago

  • Dear sir my Nusuk account sespend so please help me

    — by Maryam Samreen 1 year ago

  • Please delete the existing nusuk account of passport number S0292719

    — by Farsana 1 year ago

  • I could not open nusuk app. There showing passport only english letters and characters

    — by Farsana 1 year ago

  • السلام عليكم.من فضلكم تم توقيف حسابي في nusuk10010010.المرجو مساعدتي .اريد حجز في nusuk اعمرة06مايو2023.وشكرا ان شاء الله

    — by الكويكبي امنة 1 year ago

  • Salamualaikum. I tried to register as a new user on Nusuk apps. But whenever I entered the verification code, it says 10010016-incorrect entered data. I've tried resend the code but nothing happened. What data did I enter incorrectly?

    — by Salmi Fatirah Salim 1 year ago

  • Assalamo Alaykom Sir. I cannot open my etmarna account my # block before. I want to change my old # 0548142511 to my new # 0566768951. Please Thankyou. Shukran

    — by Johmale Abubakar Bangkit 1 year ago

  • Please fixed my problem,The account hase been suspended

    — by MOHAMMAD MONIR SIRAJ MIYA 1 year ago

  • my nusuk got suspended. iam traveling tomorrow. i have the appoinment on 20 apr

    — by muhammed eerackal pareeth 1 year ago

  • Visite Mohammed

    — by Bouafia 1 year ago

  • Hi...please reactivate my nusuk account and change yo my new email.

    Thank you

    — by hasnul kushairi nordin 1 year ago

  • I cannot log in after tried many times. I need to reactivate to register for raudah.

    — by hasnul kushairi nordin 1 year ago

  • Please fixed my problem,The account hase been suspended

    — by MOHAMMAD MONIR SIRAJ MIYA 1 year ago

  • Please fixed my problem,The account hase been suspended

    — by MOHAMMAD MONIR SIRAJ MIYA 1 year ago

  • Please fixed my account problem,there are showing in the app,The account hase been suspended

    — by MOHAMMAD MONIR SIRAJ MIYA 1 year ago

  • Its not showing any available slots

    — by Mohammadali Chagla 1 year ago

  • Assalamualaikum. I have a problem with my app Nusuk. First it appear wrong data. And now my account has been suspended. I try to reinstall but it keep appear I already have account on Nusuk. So I really hope you can delete all my data in Nusuk. So that I can install a new one. Please. Thanks.

    — by Norazlin Che Mohd Noor 1 year ago

  • First I receive statement that there is error in my data, and now my account have been suspended and contact technical support with code 10010010. May I know what should I do?

    — by Norazlin Che Mohd Noor 1 year ago

  • Salam alaykom
    I cant validate my regestration on nusuk, i get the following message /uncorrect data enterred/ for several tiles. I cleared the cache, rebot my phone.... with no result. Can u plz assist

    — by Hanane 1 year ago

  • While registering with NUSUK for entry permit at Riad ul Jannah received an error "10010016". Seek your help how to remove and what next action is required from my side.

    — by Sharmin Anis 1 year ago

  • My Account has not open.
    I have some issue plz help how we open account

    — by Rahim 1 year ago

  • Hi Team.. Even entering the correct OTP , I am getting error saying INCORRECT ENTERED DATA with ERROR CODE : 10010016 .. PLEASE HELP .. APPRECIATE YOUR HELP

    — by TaheraBibi Shabbir Ahmed Vasiwala 1 year ago

  • After mentioning all the details under the given box...when I clicked the register it kept showing me an error code 10010016.what is the reason behind this upcoming error and what does it mean

    — by Nazia ahmed 1 year ago

  • After mentioning all the details under the given box...when I clicked the register it kept showing me an error code 10010016.what is the reason behind this upcoming error and what does it mean

    — by Nazia ahmed 1 year ago

  • Assalamualaikum! I'm unable to get the appointment to visit rawza rasool. Please help me to get an appointment I'm trying since month. Please I request the application to issue the permit.

    — by Sana khan 1 year ago

  • My mail id is wrong and my account is also suspended at present and I forgot my password also.

    — by Shaik Parveen 1 year ago

  • I will be arriving to Saudia for Umra on may 12 , I am trying to log in NUSUK app
    it is sending a verification code to an email which iI am unable to find ,please
    change my email adress to physician999@redacted , My phone number in USA is
    1-606-371-0378 my visa number is 6087378995 ,I need app to go for Roza in medinah
    Please help me in this regard

    — by Afshan Mansoor 1 year ago

  • Assalam o alikum
    I issue AA permit but that was inactive and now system is not allowing me to issue before 45 days .now I am too much worried .ai want to isue Mt Madina mosque permit .but failed .I received error always 10008009 data incorrect error

    — by Ayesha 1 year ago

  • I am trying to log in nusuk app because I will be arriving for umbra
    my name is afshan mansoor , the app sends the verification code to an
    email which is not mine can you help me reset that
    please email me at physician99@redacted
    I am in usa
    my passport number is 550968904

    — by mansoor mahmood 1 year ago

  • 10078001 the entered data is incorrect . Unable to update my nusuk account

    — by Mohammad Qadri 1 year ago

  • The verification code was correct but they says was incorrect entered data

    — by abdulsalam 1 year ago

  • My old device is broken and when iam trying to login my account in another device its shown my account is deleted..when im trying to sign in again into nusuk its showing to contact technical team..please help asap

    — by Syeda Naheda 1 year ago

  • My old device on which i had my account is broken and now iam trying to login on my anither device but it is showing that my account is deleted..when iam trying to sign in again its showing to contact the tecnical team..please help asap

    — by Syeda Naheda 1 year ago

  • Otp not working

    — by Mohamad Ali Alkazimi 1 year ago

  • I can't able to register in nusuk Aap when I enter verification code it showing incorrect entered data error.
    MOFA Number : E293310548
    Passport Number : R4480681
    Visa Number : 1303225088
    Date of Birth:- 07/11/1993

    — by MOOSA SHAFIQUE SHAIKH 1 year ago

  • I want to register in nusuk aap but when register it showing incorrect data. My details are below.
    MOFA Number : E293310548
    Passport Number : R4480681
    Visa Number : 1303225088

    — by MOOSA SHAFIQUE SHAIKH 1 year ago

  • Unable to make account on NUSUK app, its showing "incorrect data error 10010016"

    — by Mansoor Ahmed 1 year ago

  • I have received 10010016 Error but i have entered correct info please resolve my issue

    — by Shabana Zakaria 1 year ago

  • Please Help me delete my account. So i can download new Nusuf app with my new mobile number. I can no longer retrieve my old nusuk because of my old number was registered to that.

    — by nur-aima Damih 1 year ago

  • 10010016 error shown..i have issue to register nusuk

    — by Azhar Ali 1 year ago

  • I am unable to change password in nusuk app it sends a code to a email which I don't have access to my passport number is 550968905

    — by mansoor mahmood 1 year ago

  • I am trying to login on Nusuk app, it's showing error that my account is suspended contact technical support! (10010010 error code ) Kindly please help me on this as I can't login on Nusuk app.

    — by Asad 1 year ago

  • My account is registered as a male however I am a female muslim women and need to Rawdha in madina. Please can you sort this out for me. Thank you

    — by Shahida patel 1 year ago

  • 10010066 error

    — by Amr ali 1 year ago

  • 10010016 incorrect entered data

    — by retno 1 year ago

  • getting an error message 10010016 - Incorrect entered data . while registering in the Nusuk app and entering the OTP i am getting this message. need to book a slot for umrah

    — by Hadi Mahmood Abousher 1 year ago

  • not working

    — by muhammad kashif naeem 1 year ago

  • there is not opening my nusuk app they write on that encorect data

    — by muhammad kashif naeem 1 year ago

  • 10010016 muncul pada saat saya mendaftar, padahal data yang saya masukkan sudah benar

    — by Musdalifah Febriana 1 year ago

  • My account not working please help for umrah permit

    — by Yunib sayyed 1 year ago

  • 10010016 error coming

    — by Syeda Ayesha Iffat 1 year ago

  • My nusuk app not working it is writing on opening the account has been suspended please contact technical support 😭

    — by Md Rizwan Ansari 1 year ago

  • Al Salam Alykom,

    Dears,
    I forgot my password and when I enter my nationality and password spear error 10019000

    And when I trued to register a new account and after receiving OTP the error appears 10010016

    N.b I cleared the cache of the app, then reinstalled the app but same errors exist

    Thanks,
    Best Regards

    — by Walid 1 year ago

  • Hello, I have installed the NUSUK Mobile App and Register myself for Umrah Permit But While verification code i entered shows the Error of Incorrect Data, For example 100110000 Like this error, I need your support to register it to get Umrah Permit.

    — by Hisham Habib 1 year ago

  • Hi,
    I’m trying to make an account using the Nusuk app but it keeps giving me “10010016 - incorrect entered data” message, despite all the information being correct. I did my husbands right after and his had no issues and was able to make an account right away. I’m not sure why mine won’t let me make an account. Please help!

    — by Iqra Pathan 1 year ago

  • Kindly delete 0542010629

    — by Danish khan 1 year ago

  • Kindly delete my account which was my first sim card which is lost that sim activated on my passport. Mobile number was 0542010629

    — by Danish khan 1 year ago

  • I am unable to get verified on account to activate account

    — by Mohammed ANWARUDDIN 1 year ago

  • I am leaving Madinah tomorrow morning after fajr. I need to visit the rawdah tonight and have been trying all week. Please help me the app is not working it says error 10005000 there is no capacity.

    — by Farzana Noor 1 year ago

  • I cannot book the rawdah it says 10005000 there is no capacity. Please help me

    — by Farzana Noor 1 year ago

  • Password reaet

    — by Ali Akbar 1 year ago

  • I have been trying to creat an account on NUSK app every time i got my 4 digit code but when i try to put that code.....message appears incorrect data entered

    — by Mariam Abrar 1 year ago

  • I want change my number I try seen least 2 hr

    — by Imtaz 1 year ago

  • I cant make an account in nasuk app as when i put the verification code sent to me email, it says error: 10010016 incorrect entry data.

    How do i register and book a slot?

    — by Maria 1 year ago

  • New mobile number update

    — by Muhammad suleman 1 year ago

  • Nusuk id suspend

    — by Vaseem akram 1 year ago

  • HI Team, My Visa number is 6095926898 Passport is DS7964121 DOB is 10-06-1992 Nationality: Pakistani NUmber: +92 3338122312 I unable to create account on Nusuk App. It says incorrect Data code 10010016 Can you pls check and resolve my issue. Would really appreciate. My flight is in 48 hours thanks sohaib Tariq

    — by Sohaib Tariq 1 year ago

  • HI Team,

    My Visa number is 6095926898
    Passport is DS7964121
    DOB is 10-06-1992
    Nationality: Pakistani
    NUmber: +92 3338122312

    I unable to create account on Nusuk App. It says incorrect Data code 10010016 Can you pls check and resolve my issue. Would really appreciate. My flight is in 48 hours

    Thanks
    Hamza

    — by Sohaib Tariq 1 year ago

  • Why do I get incorrect entered data when my given data is correct

    — by Zainab Faizal 1 year ago

  • I have been trying to register as new user but have been getting an error message "Incorrect entered data - 10010016". kindly assist

    — by Ahmed Popoola 1 year ago

  • After typing the correct passport number and nationality for an visitor i am getting the code number 10019000 and it says that the entered data is incorre

    — by Imran 1 year ago

  • Can you please delete mu nusuk account as I am having difficulty logging in
    I will later reinstall and make a new user registration
    Kassam

    — by Kassam mahomed 1 year ago

  • Need replace the new visa details

    — by Muhammed aslam 1 year ago

  • APP EVERY OPT DOESNOT WORK

    — by medhat 1 year ago

  • I want to update my email but when i put data it gives error or incorrect data enter but i put the correct one.. what i have to do?

    — by Saman 1 year ago

  • My mobile number is change and i am forget the password so please deleted my account.

    — by Bilal razzaq 1 year ago

  • I have received 10010016 but i have entered correct info please resolve my issue

    — by Razia bano 1 year ago

  • I am receiving an error 10010016, although all tge details entered are correct

    — by MohammedAmin Abdul Malek 1 year ago

  • Samad

    — by Shipon Ahmed 1 year ago

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