Contact Nusuk (Eatmarna Previously) Customer Service

I’m not able to log in

Account was not creating. They show that account is already exists, but it's not true. Please guide me.

مرحبا
اود التسجيل بتطبيق نسك وعند اخر مرحلة عندما املئ رمز التحقق الخاص بالايميل يعطيني رسالة حدث خطأ الرجاء المحاولة مرة اخرى
رقم جوازي الاردني:T1396218
رقم التأشيرة:6115029799
اسمي الرباعي:علاء الدين عايد محمد ابو سرحان

My relatives are Having troubles with signing into their account according to her she had never created an account and now she is unable to signin or signup even the forget password page she see an email which she doesn't know. And is Something HA*****@gmail.com but it is not her's, I want you to delete her account so I can Signup her account again

Below are details
Visa Number: 6117554716
Passport Number: HY4103643
Name: Omema Khan
Nationality: Pakistan
Date Of Birth: 20/08/1993

Problème m'y access in nusuk ,is not fonctionnel

Hi,

I hope you can assist me on this matter.
I just landed in Medina and am getting this error message after trying to book for Rawda in Prophet PBUH mosque.
I hope you can help me in this ,
Regards,
Arslan

Please error no 10008009 issue of my slaat booking

I have updated Nusuk app, Now when i try to log in i get message of my account being suspended.
Passport #QS4114042
VISA # 6114076422

Kindly guide

Sir i can not login my nusuk account I’m resetting my password but gmail code don’t recive on my mail again and again code show 10008009 please resolve the issue today is my flight

Sir i can not login my nusuk account I’m resetting my password but gmail code don’t recive on my mail again and again code show 10008009 please resolve the issue today is my flight

Plz give me Nusuk permit

Subject: Urgent Assistance Needed for Pilgrimage Application Error (Bug: 10010016)

Dear Sir/Madam,

I hope this email finds you well. I am writing to you with a matter of utmost urgency regarding my pilgrimage application to visit religious places in Saudi Arabia. Unfortunately, my mother, Shahida Sanawar, and I are encountering a significant issue that threatens our ability to participate in this deeply meaningful journey.

Despite diligently ensuring the accuracy of our application details, we have encountered a persistent bug, specifically error code 10010016, which prevents us from proceeding further. This situation has left us deeply concerned and disheartened, as this pilgrimage holds immense spiritual significance for both of us.

Allow me to provide you with our application information:

My Details:

Name: Syeda Hira
Passport No: EN5170592
Visa No: 6114021916
Contact No in Saudi Arabia: 0506613787
Email: syedahira871@redacted
My Mother's Details:

Name: Shahida Sanawar
Passport No: AZ5790992
Visa No: 6113926719
I must emphasize the urgency of our situation, particularly as my mother, due to her physical condition, relies on a wheelchair and cannot walk. Missing out on this opportunity is not merely a logistical inconvenience; it carries significant emotional weight for her and our entire family.

I implore you to kindly prioritize this matter and provide us with the necessary assistance to rectify the error in our application promptly. Your understanding and prompt action in resolving this issue would mean the world to us, allowing us to fulfill our long-held dream of participating in this pilgrimage.

Please do not hesitate to contact me directly should you require any further information or clarification. I eagerly await your response and sincerely hope for a swift resolution to this matter.

With heartfelt regards,

Syeda Hira

I am unable to recover my nusuk account. Tried every method possible.

Salam. My name is Norhasimah binti Mohd Nor from Malaysia. I went for Umrah in 2022 and registered the Nusuk app using a different email. Now, I tried to update the new email address but it says error and invalid data. Please help to assist and change my email so that I can log into the Nusuk app since I'm going to Umrah on 10th March 2024. Passport number: A54206538
Visa number: 6113953195

My account was suspended can you delete my account because i want to make new account but the account exist . I want register new account with the new email . My email previously i dont use it anymore i want to register it with my new email can you delete my first account.

What is Israel doing in Gaza,, is far worse than holocaust

It’s ridiculous I’ve been trying to book this in no matter what time I try it still has the error message 10005000 - there is not enough capacity

I spoke with an advisor of yours regarding the booking of the rawda. When booking the appointment an error message comes on the screen stating it has been exceeded no matter which time slots we select. On the third attempt the app generates a code which I have to copy this does not work even though I am typing the code exactly as it shows. As I explained to your colleague I am leaving on Friday and am desperately trying to book every hour and this same message keeps on happening. I know it’s not my phone problem as the same message is coming up on my family’s app when they are too trying to book.

Please can you help.

how i can access my account, if i lost access to my first email which registered? I already try "UPDATE EMAIL ADDRESS" menu, but still can't get it. "10078001 - The entered data is incorrect" keep apearing at my screen, how can i access my account again if i lost the first email?

I loss my email that's why I can't access my nusak app .
If i go update email address option and put all thing the error show in front off me the data is incorrect so help me to resolve the issue

I am having problem error code 10005000 no storage capacity…help me please I am in madinah right now and I will leave day after tomorrow

As salamu alaykum warahamatullahi wabarakatuh. I have been trying to book a space in Rawdah but each time I pick a space it keep saying "error 10005000 not enough capacity' . What can we do to resolve this situation, please?

As salamu alaykum warahamatullahi wabarakatuh. I have been trying to book a space in Rawdah but each time I pick a space it keep saying "error 10005000 not enough capacity' . What can we do to resolve this situation, please?

What should I do to activate my account..My account got suspended

Account suspended why??

Account suspended why??

It says Account is suspended contact technical support ..kindly help

verification code is not working, getting 10010016 error code. I tried clearing the cache, restarting my android phone, i.e., whatever your website suggested but no luck. BTW, I just downloaded your apps so I have the most up-to-date version. Is there anything that I am missing?

Hi, my nusuk app is showing error while login, i am a visitor and want a permit to riazul jannah.
It shows me error incorrect details entered.

I'm facing an error 10005032 when trying to book an appointment for praying in the noble rawdah - men.
I remember during my previous visit I booked appointments without any issues within the same week but I'm unable to book any appointments now.

I couldn't register because massage of 10010016, so what is the problem in this issue

I have just registered in Nusuk app and I am logging in to my account then but I can't, Because it says that Account has been suspended and contact technical support. Please resolve this issue asap cz we have to go to the RAWADHA tomorrow InshaAllah. Please.

My wife is having issues logging into Nusuk account app. She has forgotten her password and does not recognise the password reset email it is sending the reset link to. We can't change the email address for the same reason as she doesn't know the password that was used. Please provide assistance, I'm happy to send further details.

Nusuk showing errors in verification

Account suspended

MY MOTHER REGISTER ON NUSUK APP
WE FORGET HER USER EMAIL AND PASSWARD NOW WE WANT TO LOGIN BUT CANT
I DID TRY TO RESIT WHICH IS ALSO NOT WORKING

HER NAME IS
SHAHNAZ BEGUM
PASPORT NO 3956063

Pls help us to recreate new user name and passward as we r visiting saudia again in sh ALLAH

Hi Team,
Would like to Request to Delete My Account.

Name : Mr. AHMED MESRAR
Passport No. : MA1683901"
Email : pa******@hotmail.com

I want to del account

No response

Reply to email plz

My account is suspended by code10010010 ..tell tha contact to technical problem

Im tring to register at nusuk app .it keeps on saying entered data is not correct.im a resident of qatar..it is not letting me enter my my 11 digit qatar id number..it is allowing only 10 digits....so i entered my passport number...still it wont let me register.please help

I have tried to book appointment of Rawdah but it is continuously giving me error 10005000- there is no enough capacity.

What should I do ?

My acct has been suspended due to incorrect password entered..tried many times to log in but unsuccessful..my group will be doing the umrah on the 30th this month..pls help...i also tried forget password but the email add they sent for me seems to be different.

I never receive my email verification code

Hi Admins,

I have tried to login many times using my passport ID (after logout), but the verification failed to be deliver to my e-mail.

Please advise.

Thanks.

Sir i create my nusuk app account and not receive my verification code via email so i cannot login to my account when i try reset password i am not receive code via email when i create new accont there was a message that you have already existing user how i create new account while my visa number passport number and email id number are same please tell me the solution

I downloaded the app but every time i triy to creat a new account and enter the activation code it gives me error the the code that they is wrong

I create my nusuk account for riyad ul jannah permit but still not received an email and i tried to much and i forget my details so i tried to new signup for my permit when i login there was a message that your credentials was wrong how i creat my new account forget the old please send me the solution

Salam
Last year I performed Hajj and I m again here umra it doesn’t allow me for Riaz Ul jann as Nusuk is showing 10008009 code

I download the Pp today and on entering otp page i am getting incorrect etntered data error. Even though i am entering right information i tried this multiple timea
Error - 10010016

Got "incorrect entered data" error after key in passcode received in the email.

I cannot register on Nusuk app as I have changed email address and now I’m updating email but it gives me error
Can u plz help
Passport no EA1518252

Apply for visa

Hello i have a visa but I can't register in Nusuk because "error 10010016 donnees saisies incorrectes". I try many times to register, I install a new application but he don't work.

I am trying to register my new account on te app, however it is giving me an error when I enter the code receieved on my email. I hae tried adding the code multiple times on the app and it is giving me the same error despite adding the correct code. 10010016 - incorrect entered data . Please guide.

Hi nusuk. How to resolve my acc nusuk because of i forgot email & password ? Please solve the problem

I’m not able to get permit for Rawdah Rasool
Please help
I’m here in Madinah only fora day

I have tried several times to register in Nusuk app as a visitor but when i enter OTP, it says 10010016 - Incorrect entered data. I've tried clearing data and cache, also restarted phone and app but nothing is working. My data is correct too. Please help me

I am entering the correct verification code however it keeps coming up with error code:10010016. I really need to obtain my permit as I arrive in Saudi Arabia in three days

Salam
I am getting error 10011002 when I try to login. How can I resolve this problem? This problem started a year ago when I try to update my new visa on existing account with USA passport number 565474510. Please let me know what can I do to resolve this issue? Thanks

nusuk account suspend, plz solution

I am creating a new account on Nusuk, its saying data entered is incorrect. error code 1001016 soemthing like that. tell me what to do ...

When i put on the cide given by the app through email ,the app gives " internal server error".
Plz solve my priblem

When I came for the first time to Omra my guide created me my account on nusuk so my email is linked to his email. He has no longer access to this email and doesn't remember the password to access to my account. Even if I applied for a new visa my account passeport number is still linked to his account. Could you please reset my account so that I can associate my visa and passport number with my personal address. Thank you in advance

Hello, I need to remove my account as I want to be part of my son's profile, I couldn't find another way of doing it, rather delete my own profile and then my son will be able to add me into his profile. PLS delete my profile

Urgently need to delete my account with email address rizwanzahid10@redacted

I have tried to book appointment of Rawdah but it is continuously giving me error 10005000- there is no enough capacity.

I am going back tomorrow. Please help urgent

Hi,

I am writing to express an issue I'm facing on Nusuk app. Every time I try to register it sends a verification code to my email address. When I enter the code in the app it says "10010016-incorrect data entered".
I want to book an appointment for Umrah and Riyad-UL-Jananh.
Please assist me ASAP!

Thanks! Regards

Muhammad Wali Ullah

My visa : 6109041635
Passport : A59868812
DOB : 17-04-1966
Nationality : Malaysia
Contact no : +60196667358
I unable to create account on nusuk app. It say incorrect data code 10010016. Can you pls check and resolve my issue. Tq

I cannot make an account. It said the entered data is incorrect but there's no confirmation which data is incorrect. Is it my visa numbers or else? I have checked again and I think all my data is correct

I tried to register to your App, but have been receiving the error code 10010016.
Have uninstalled and reinstalled; also switched off my phone but I kept receiving the same error code after keying in the passcode.

I have issue on new user registration. The verification numbers always pop up - incorrect entered data.

Help me on how il

Dear sir

Me and my wife had registered account on eitamerna app in 2022 during Hajj. Now we are going on umrah but when we are trying to register on nusuk app it says email email already exists. When we try to use forgot password feature and enter details the we both are getting same error message 10019000-the data is incorrect. Below is our passport number

Name: Azhar
Passport: BF1847594
Email: azhar215@redacted

Name: Uzma
Passport: TF1343522
Email: uzma.rameesha@redacted

My previous email is already inactive. As i login to the nusuk, its sending the verification code to the previous email. I would like to request to change the previous email address to my current email address which is :
nornazeranah@redacted

I appreciate your kind assistance in helping me to change the email address stated in the app for the verification purposes.

Thank You.

Asalam O alekum,
I am facing error 1005032.
Kindly inform how to proceed.

My name is Mateen Ashraf (Passport: BJ1849574). I am trying to issue permit for praying in the Noble Rawdah-Men. But i am getting this error " 10005032 - Th e date of the new permit must be 365 days after the previous permit"
My last permit for the same was issued on 2nd Feb 2023. As per the rules, it should only check for 45 days duration and i am not sure why it is asking for 365 days

I am trying to book Rowdah permit but it constantly gives error “no enough capacuty”

Dear Team,
I am unable to register in the Nusul app. It is showing me error code 10010016. PLease fix for me.

Kind Regards,
Rubaiyat Mahmud

I am currently in madinah. I had a rawdah booking which I cancelled a couple of days ago as the time did not suit my needs. Ever since then I have been trying to book a new booking. I try about 20 times a day where I find a slot and get an error every time. The error is 10005000 - There is no capacity

I have tried last 3 days on about 75 different slots. I think there is something wrong with the app as at least one of the slots should have worked. I am in madinah until Saturday morning.

Can you urgently help please?

My phone number needs to be changed , my nusuk keeps saying wrong information
How can I update my mobile number

Hello,

I am trying to make a new account on the nusuk app but after I enter the SMS code registering as a GCC national it tell me the data is incorrect not sure how to fix it.

Thanks

My mother in previous year registered in the nusuk app and the mutawwif before this used his email to register. This year my mother forgot her nusuk password and the forgot password code was emailed to the mutawwif email, which is uncontactable anymore. Can you help to recover this my mothers account?

My mother in previous year registered in the nusuk app and the mutawwif before this used his email to register. This year my mother forgot her nusuk password and the forgot password code was emailed to the mutawwif email, which is uncontactable anymore. Can you help to recover this my mothers account?

My problem is cannot register with Nusuk I have tried several time and each time Iget error 10010016 is there any way you can help me solve this very much appreciated
I have contact Nusuk chat team who were very helpful and suggest that I ried the following 4 steps which I did
1. Make sure you have a stable internet connection
2. Clear app cache and data
3. Check for app updates: I even delete the app and reinstall it
4. Verify your entered details:
Even after trying these steps I was still unable to register, John from Chat recommend contacting the Nusuk (Eatmarna Previously) support team directly. Therefore I am turning to you for help and support

keep getting error 10010016incorrect data entered. even all information entered correct please assist thank you

I encounter login error code 10011002.

Nusuk app otp not working

Asalaam. I am going for umrah and need to book my spot for the Rawdah however every time I try to register it says incorrect data(code-10010016). Please assist

name: muhsin hamdi
iqomah : 2546678570
WRONG ERROR CODE ( 10005032 : date of new permit must be 45 days after previous permit)

last raudhoh permit :15 june 2023 ( 26 dhu al- Qa'dah 1444)
asking permit : 14 december 2023

why do i get error code?

Name: Muhsen Hamdi
IQOMAH: 2546678570

My acct is suspended I wnt to open new acct fr appt plz help us..my email ID is changed dats y nt responding acct

Dear
I have Nusuk account and the registered mobile number which is available on my Nusuk aap is not in use for long, I cannot update my new number on Nusuk aap,
My old number is been assigned to some other person, and I did not remember the password
I want to apply for Hajj 2024, so I want to get update on Nusuk aap, my update number is 0567359106 and the old number I want to delete is 0544288985

Request to update my mobile number or to delete the account so I can sign up again with new number on my iqama 2341659825
Regards

Dear

I have Nusuk account and the registered mobile number which is available on my Nusuk aap is not in use for long, I cannot update my new number on Nusuk aap,
My old number is been assigned to some other person, and I did not remember the password
I want to apply for Hajj 2024, so I want to get update on Nusuk aap, my update number is 0567359106 and the old number I want to delete is 0544288985

Request to update my mobile number or to delete the account so I can sign up again with new number on my iqama 2341659825
Regards

I forgot my nusuk password and gmail id also so i tried many times then my account is suspended...I request u kindly enable my account or delete it completely so i will make new account again.
My passport number is AA6396334

Hi, I have been trying to access the Nusuk app, but keeps failing to log on due to error code 10010016, what are the fix to this issue?

I had been for umroh on 24/08/2023 using this app. And on 19/12/2023 1 am performing umroh again but app.account suspended

It is snowing that account is suspended contact technical support

Cannot login...keep saying error 10011002