Published by Ministry Of Haj & Umrah

Report an issue with Umra e-services.
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Why should I report an Issue with Umra e-services?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry Of Haj & Umrah to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Umra e-services Customer Insights

1. please worked on this and resolve the issue,so that it can be use easily.This APP is not working properly on ANDROID mobiles.When we check visa status on android mobile its only show Application date.But when we check same passport detail on apple mobile phone its show all detail application date,fee date & Visa print date.Please update this app and solve this problem THANKSThis application is not working.

2. Searched again for umrah visa fee quarries, no data again.app is not working properly in android..when add detail he says no data..If you do not know what you're looking for, then do not worry about it.

3. UNINSTALLED,It didn't show any visa, approval status or either 2000 Saudi riyal status... We don't need this app of it didn't work.No use so far.

4. Many times i install this app and uninstall but same result no data.Useless, all it says is no data, online I get results, but this app is useless.

5. Dear Team, As I checked the application was designed good but its not working.

6. when ever information is entered the search results display no data.

7. just waste of time.Alway no data i am very fed up of this app.

8. I'm getting a visa, but this app does not show the visa.

9. I searched for agents, no data.

10. i think totally waste time to download or work here.

11. not a single option is working.

Steps to Troubleshoot & Fix Umra e-services Issues

1. Fix Umra e-services Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Umra e-services: Restarting the app will resolve most errors.
  2. Update the Umra e-services App. Here is how:
    1. On Android goto PlayStore » Search for "Umra e-services" » Open Umra e-services » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Umra e-services » click "UPDATE".
  3. Clear Umra e-services app cache: Clearing cached data will force your app to retrieve the latest data directly from Umra e-services servers.
    1. On Android, goto Settings » Apps » Select "Umra e-services" » click Storage » click "Clear Cache".
  4. Check Umra e-services app permissions. If any of these permissions required to use your device's features are disenabled, Umra e-services might not work.
  5. Uninstall and reinstall Umra e-services. If nothing else has worked, completely uninstall Umra e-services then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Umra e-services not working


2. Fix Umra e-services Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Umra e-services be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Umra e-services not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Umra e-services may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am in madina for only one day which is today and have been using the nusk app to get the permit for Rawdah but it’s constantly showing me 10005000 no capacity error since yesterday. I have tried 5000 times and have screenshots also of when slots are available- can you please send me a permit I am only here today 7th Feb 2024 and leaving tomorrow morning

    — by Alizeh Durrani 1 month ago

  • I am trying to register in eatamarna i am holding a visit visa but i can verify the OTP code facing error 10010016

    — by Yemen 1 year ago

  • I keep getting 10010016 error

    — by Hala Ahmed Farouk Abdel Moneim Mohamed 1 year ago

  • Your account has been blocked due to exceeding the allowed number of bookings-10039002

    — by Rafic nariyar 2 years ago

  • Suspended my aetmarna

    — by Anayatullah 3 years ago

  • I can’t get permit for masjid nabvi because I cannot select the companion for the list need to fix this issue

    — by Syed ahmed ali 3 years ago

  • Dear sir can your fix my mobile in your system becouse I canot find varifiction code this is my number 0536335068

    — by Mohamed thahir Mohamed siddeek 3 years ago