Published by Ministry Of Haj & Umrah on Mar 10, 2024

Report an issue with Nusuk (Eatmarna Previously).
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Nusuk (Eatmarna Previously)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry Of Haj & Umrah to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Nusuk (Eatmarna Previously) Customer Insights

1. Please check why this app shows this type of behavior even that I have reinstalled and re-login since last month but failed to get success.App needs alot of work I register the app to check the hajj package the app crashes usernames and password need to be simplified it's asking so many unnecessary details right In the begining guys make it simple and get it log in by mobile number does that make senseIt's always giving me "incorrect entered data" while I already input the right passcode sent to my email.

2. Pathetic! Login never works.keeps crashing and never shows the availability to enter the Rawdah, the customer service is so poor the only thing I heard from them after trying several times to speak with different customer service operators they all have the same reply '' keep trying every half an hour'' this is really rediclous, I tell them the app has a bug and keeps crashing and never shows the availability the ony reply they have is keep trying.

3. Uninstall&reinstall the apps, reset my password and email yet still the same, and decided to call Help Centre + providing the 'Data Error' code, they promise to solve the issue within 3-4 hour or 24 hour, but after a days of my report it still unresolved.

4. Try updating the app after the developer provides a fix for this error."Creating my account with all correct entered data but during log in, it always show 'data incorrect', redo again with the same correct details yet cant log in.

5. While adding a companion, there's no option to add, but it shows an EDIT option and it is for special services for disabled.I have visited holy city Makkah after 6 months and try to get permit from both holy mosques but unble to get.

6. So, I uninstalled the app then login again and type the same id and the password.

7. I got frustrated using this app.Login doesn't work.

8. I have uninstalled and reinstalled multiple times, but it does not work.

9. In the morning I cannot login, the app crashed.

10. FIX APP or just delete it and find another appropriate way for holy placeAfter registration I had logout since it was midnight.

11. Calendar all days shows always gray colour.

Steps to Troubleshoot & Fix Nusuk (Eatmarna Previously) Issues

1. Fix Nusuk (Eatmarna Previously) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Nusuk (Eatmarna Previously): Restarting the app will resolve most errors.
  2. Update the Nusuk (Eatmarna Previously) App. Here is how:
    1. On Android goto PlayStore » Search for "Nusuk (Eatmarna Previously)" » Open Nusuk (Eatmarna Previously) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nusuk (Eatmarna Previously) » click "UPDATE".
  3. Clear Nusuk (Eatmarna Previously) app cache: Clearing cached data will force your app to retrieve the latest data directly from Nusuk (Eatmarna Previously) servers.
    1. On Android, goto Settings » Apps » Select "Nusuk (Eatmarna Previously)" » click Storage » click "Clear Cache".
  4. Check Nusuk (Eatmarna Previously) app permissions. If any of these permissions required to use your device's features are disenabled, Nusuk (Eatmarna Previously) might not work.
  5. Uninstall and reinstall Nusuk (Eatmarna Previously). If nothing else has worked, completely uninstall Nusuk (Eatmarna Previously) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nusuk (Eatmarna Previously) not working


2. Fix Nusuk (Eatmarna Previously) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Nusuk (Eatmarna Previously) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nusuk (Eatmarna Previously) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nusuk (Eatmarna Previously) may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My father's Nusuk account is blocked because he attempted to log in several times with wrong OTP.

    We tried to update the email and registered new account but failed too.
    We did not receive any OTP to the current email so we cannot log in to the nusuk account.

    Could you tell me how to resolve this ASAP? Or could you pls unblocked it? The account details are as per attached below.

    Passport no: A56583094
    Visa: 6101133210
    Name: Zailani bin Abd Hamid
    Nationality: Malaysian

    Thank you for your assistance.

    — by Ziantty Zailani 1 year ago

  • When I apply to register to enter Riajul jannah, it shows 10010016 error code.

    — by MD. ABDULLAH AL AMIN 1 year ago

  • I am getting 10010016 error as I entered the 4 digit verification code. It's not letting me to access the account. What should I do?

    — by Syeda Subbuh 1 year ago

  • Dear sir I have problem regarding when login nusuk AAP the sown error 10010061 kindly guide me what mean that this code error. I great thankfully your quickly update.

    Thanks
    Regards
    M.Irfan

    — by Muhammad Irfan 1 year ago

  • I have entered my email wrong in my Nusuk account and forgot the password as well I want to register again but can not due to already having an account I want to request Nusuk app to delete my previous account so that I can make a new one or send me and email to khansamemon2003@redacted for recovering my account

    — by khansa 1 year ago

  • Sir my account susped in nusk app plzz help me

    — by ranipur.king.no.1@gmail.com 1 year ago

  • hello
    This is Shamaila Manzoor from Pakistan. My passport number is BQ0714393. I am unable to Nusuk app for any new permits. Below error occurs whenever I try to login. Error # 10011002 appears Please help me.
    Regards
    Shamaila

    — by Shamaila Manzoor 1 year ago

  • Not registered error happened please try again later

    — by Abida Aslam 1 year ago

  • Hi i am trying to register as a new user on the Nusuk app everything goes well up until it sends me the code to my email addres to be able to register my account. When i enter the code it give me 10010016 incorrect data error. Please help me register. i have traveled to saudi arabia from Panama and i want to visit Masjid nabvi. I am going to Madina Tomarrow please help me register so i can easily access.
    I will greatly appreciate it

    Thanks
    Usman Mustafa

    — by Usman mustafa 1 year ago

  • Assalamualaikum
    My app is not working every time when I try to get the time slot it is always full and comes with 10005000 error or

    — by Tamimah 1 year ago

  • Hello team,
    I am trying to create an account on nusuk app but i keep getting the message “the entered data is incorrect”

    — by Amina Gabr 1 year ago

  • I'm trying to change my email address on nusuk app but it's showing "Error happened. Please try again after sometime" for past 3 days. How can i solve this issue. Please let me know asap!

    — by Ashhad 1 year ago

  • As salam aleykum

    I got my tourist e visa from Saudivisa.com but I’m unable to register in the Nusuk app it says error
    Please help quickly

    — by Sami Abrar Neu 1 year ago

  • The passcode I received in email after I press the button verity is incorrect. wrong

    — by Nur Afiqah 1 year ago

  • Hello
    I have been try from 2 days to register myself and my daughter to get in nusuk but always show error i have been reinstall many times but they can't please let me know what can i do i will be back in 4 for days to Germany

    — by Nosheen zahra Younas kalsoom 1 year ago

  • Error received 1001006 which says incorrect data entered while i entered correct code and data...

    — by Fatima 1 year ago

  • accounthas been suspended .

    — by maheran binti mahamud 1 year ago

  • I am getting error 10010016

    — by Saajid 1 year ago

  • Salaam i am trying to log into my Nusuk app mu family are travelling to Madinah and have booked the 1300 to 1330 slot on 15th August insha'Allah. I am trying to book for 3 days but keep getting an error message please advise

    — by Shazad Ahmed Farooqui 1 year ago

  • Failure to obtain Rawda Permit

    — by Khurshid Bhaimia 1 year ago

  • Failure to obtain Rawda Permit

    — by Khurshid Bhaimia 1 year ago

  • I request Rawda Permit

    — by Khurshid Bhaimia 1 year ago

  • I am getting 10011002 error message while login in my account
    Please verify and rectify my issue

    — by Shaik Tajumul Ahamed 1 year ago

  • trying to login for permission to Rawadha at Madina for last 1week. I got it instantly for umra. At rawadha it showing no vacancy. How ever, my husband got it it first attempt. Am here in Madina for only 36 hrs now on… I am feeling depressed that I am will go back without visiting Riaz ul jannah to Pakistan. So far I have made > 50 Attempts… how can I be helped in next 36 hours. Regards

    — by Attiya Arshad 1 year ago

  • Entered data exactly as emailed, yet data entered not matching email error came up....

    — by Muhammad Habibullah 1 year ago

  • Did not got registered. Error 10010016 wrong data entered

    — by Hameez Ali 1 year ago

  • Sir from 2,3 days I am trying making nushk account but there is no positive response I can make there is an error when I enter verification code

    — by RABIA SEHIR 1 year ago

  • My Id is not logging in and I want to cancel my permit
    Passport no.BB6316132

    — by Bilal Saqib 1 year ago

  • I am getting internal server error when i am trying to register for the app. Please do help regarding the account.

    — by Nikhat Fatima 1 year ago

  • Error 10010016

    — by Sufyan Ahmad 1 year ago

  • I receive my one time verification code in my email but when i key in my verification code it states incorrect entered data. Please help, as i have tried to uninstall and reinstall the app but still the same problem occurs everytime

    — by Muhammad Saddique 1 year ago

  • My acount suspend please unsuspend my acount my passport number LX9822781 nataionalaty pakistani

    — by Nighat nazir 1 year ago

  • My Name is
    Amir shahzad
    Visa # 6100581238
    My passport #
    SK5144883
    verification code is not working 10011002 error
    Please solve my problem as soon as possible
    Thanks & Regards

    — by Amir Shahzad 1 year ago

  • I foeget my email and accountis sespended

    — by Nighat nazir 1 year ago

  • I forget my email and want to change my email

    — by Nighat nazir 1 year ago

  • I am recieving error like incorrecr data and and number code like 10010016 repeatedly i dunt know what to do my wife got the account very easily i have been trying sinve 3 days now please help me with this issue

    — by Talha ahmed 1 year ago

  • 10010016 - error

    — by Saifullizan bin Ahmad @ Nasiman 1 year ago

  • I’m getting error while registering on Nusuk, 10010016 incorrect entered data

    — by Muhammad Ali 1 year ago

  • I cannot access the Nusuk app. When I enter details it gives me error 10010016 after I add four digit pin.

    — by Surawat Yesmin 1 year ago

  • I receive my one time verification code in my email but when i key in my verification code it states incorrect entered data. Please help, still the same problem occurs everytime

    — by fvt.alva.hsu 1 year ago

  • Error 10010016

    — by Ovais Younus 1 year ago

  • I entered my data
    Visa number: 11209116
    Passport number: AA0203764
    Date of birth: 21/5/1981
    Then I entered Saudi mobile number( I am visitor for Hajj from Pakistan)
    Then I entered email id and password
    Verification code has been send and as I put verification code it says
    Incorrect data error 10010016

    — by Shafaq 1 year ago

  • Error happened please try again later.
    This message is coming when I go for registration of new user I have tried many times since morning but same message coming please advice thanks.

    — by Ahmer 1 year ago

  • In nusuk app when I login it is showing that incorrect data then to I have entered correct information..
    Then after few minutes when I login it is showing your account is suspended conte t to technical support.....
    Other thing is we cannot get permit in one phone by clicking new user ???
    Plzz help with this problem iam facing

    — by Riyazulla khan 1 year ago

  • In nusuk app

    — by Riyazulla khan 1 year ago

  • I am have been trying to upload my data to create an account dir myself and my wife for hajj 2023, the app keeos sending "error try again later". I have tried numerous times with the same outcome.please assist asao. Thanks

    — by Wasim Hussain 1 year ago

  • I created a Nusuk account, when I log in, it always says that the data you entered is incorrect, please provide a solution

    — by Ukun Kurnia Tedy 1 year ago

  • 10010016 error in nusuk app when enter 4 digit pin

    — by AbdulRehman 1 year ago

  • My Nusuk App (Eatmerna) has been suspended, I have to Perform Hajj, leaving tomorrow InshaAllah
    Please help,
    Najm

    — by Muhammad Najmul Tariq Khan 1 year ago

  • I am getting error message 10010016 while logging in to NUSUK app

    — by Reshma Farahnaz 1 year ago

  • Assalam aleykum wa rahmatulahi wa barakatuh. Je n'arrive pas a prendre rendez vous sur nusuk. On me dit incorrect enterre data. Svp je dois a mekka svp prenez ma demande en urgence. Qu'Allah vous récompense en bien.

    — by Sidibé doussou francoise 1 year ago

  • I tried many times to register in the app but keep receiving error messages "error happened pleas try again later"

    — by Penda 1 year ago

  • Please help me
    I cant login with nusuk app

    I try again and again but totally failed


    Nusuk gave options

    Incorrect enter data
    And more
    Please help me to login nusuk

    — by Sonia 1 year ago

  • Please delete it

    — by Sajida Naim 1 year ago

  • I went for umrah twice and had a error the data is incorrect. Now I am going for hajj still have the same problem

    — by Sajida Naim 1 year ago

  • My account got suspended due to repeatedly wrong password use, please restore my account i remember the password now.

    — by Sajawal Khan 1 year ago

  • I get error code 10010016

    — by Adil bouhdoud 1 year ago

  • Dear Sir,
    I am zia ur rehman from lahore, Pakistan.
    Now a days i am here in saudi arabia to perform hajj. my passport number is CJ9150502. I have successfully created my account in nusuk app but it is not being login please solve the issue.
    I will be thankful you for quick resolving the issue.

    — by zia ur rehman 1 year ago

  • Erorr 10010016

    — by Humera Moied 1 year ago

  • last week i have a appointment but i did not visit, however i applying a new appointment, now i am unable to do there is a notification you will not apply after the completion of 30 days

    — by MohamedRiyaz Jaffarali 1 year ago

  • Error code 10010016

    — by Che Mas Binti Abu 1 year ago

  • Data error 10010016

    — by Hafizi 1 year ago

  • Hi, Could you please delete my account (ali.soilihi@redacted). For recall i'm subjected to the GDPR regulation so a non-compliance of this request will involve you a penalty of 4% of you annual turnover.
    Thanks,

    — by Ali 1 year ago

  • As-salamu-alaikum,
    Please delete my Nusuk account registered under this email. I need to start over.
    Shukran.

    — by Najmus Ansari 1 year ago

  • My account has been suspended

    — by Sifanath pk 1 year ago

  • My account has suspended

    — by Sifanath pk 1 year ago

  • My number which was added in nusuk app was losted and I have forget my password

    — by Soneeb nawaz 1 year ago

  • Otp not coming

    — by Husna 1 year ago

  • Asalam alikum. I sm making account but every time I entered code it gets incorrect

    — by Guleharam 1 year ago

  • I have downloaded the Nusuk app and when I try setting up the account, it sends me an access code. I keep entering the access code but it keeps refusing it saying incorrect information is entered. which is not correct. i need to get permit for praying in Riaz ul Jannah for me and my family for May 28. How do I get it?

    — by SAQIB MASROOR 1 year ago

  • Hi, I've got problem to register my mom’s nusuk account, the problem is, it keep telling me 10010016 - incorrect entered data.
    I've tried several times to correct my details and deleted nusuk n installed it again but still the same.
    Can admin please fix my nusuk registration problems?

    — by Hanesah Dollah 1 year ago

  • On confirming my email your app says 10010016 you entered incorrect data

    — by Muhammad Ghafoor 1 year ago

  • I forgot my password and open forgot password option.but I not get OTP in my Email.

    — by Shamnad sharahabil 1 year ago

  • My passport # AP1872623
    Visa Number # 6096996960
    Date of Birth Sep 13, 1987 (13-09-1987)

    I am unable to sign in to Nusuk app and having error 10011002

    Please help me in resloving the matter so that i can access the Nusuk app.

    — by Madiha Asad 1 year ago

  • I got problem because I already forget the old email and the password . I try to update new email but the app still want the old password and sent the verify to the old password. How to burn out all the old databased to refresh the new email and new password

    — by Mohd Amin bin Abd Hamid 1 year ago

  • I got problem because I already forget the old email and the password . I try to update new email but the app still want the old password and sent the verify to the old password. How to burn out all the old databased to refresh the new email and new password

    — by Mohd Amin bin Abd Hamid 1 year ago

  • It shows error 10010016 when trying to register, how to fix it? Please reply immediately

    — by Ayisha 1 year ago

  • I do not have a Visit Visa but I am eligible to get Visa on Arrival in Saudi., Please advise how can I register in Nusuk to perform Umrah and ZIyarah in Madina

    When I am trying to register it says Error incorrect data entered with error 1001006

    — by ANEES AHMED 1 year ago

  • I put my viaa number
    Passport no
    My date of birth
    My pakistani cell number
    But when i put the code it tells me error 10010016

    — by Muhammad Navid Ul hassan 1 year ago

  • i cant log in as the email registered is not mine and i forgot the password. although i want to update email, the password is needed which i forgot. can i update email without using the password

    — by fara nadia 1 year ago

  • i cant log in as the email registered is not mine and i forgot the password. although i want to update email, the password is needed which i forgot. can i update email without using the password

    — by fara nadia 1 year ago

  • I need to apply atime for omra

    — by Doaa 1 year ago

  • I am writing everything correct but 10010016 incorrect entered data is coming

    — by Husan Mubarik 1 year ago

  • Unable to login as a visitor
    Says 10011002 sorry unable to process the request please try again later

    — by Rahil Bakali 1 year ago

  • after entering all my data correctly according to my passport details still facing error of entering incorrect details "10010016" and right now account is suspended with this error "10010010" error

    — by maheentauqeer 1 year ago

  • Showing my account has been suspended I want to re start my account for prayer slot booking. I already complaining since two days please help me with this my Passport Number is : X5253353 and Visa Number is : 6096749865

    — by Naeem Khan 1 year ago

  • 10011002 - sorry your request could not be processed pleae try again later or contact us for suport.

    — by Ali 1 year ago

  • I entered wrong information accidentally and it's showing your account has been suspended now I want to re register this account for slot booking for salah kindly delete my account

    — by Naeem Khan 1 year ago

  • My account had been suspended due to wrong passport number i entered in the nusuk app and I want to book my slot for namaz

    — by Naeem Khan 1 year ago

  • I would like to delete my nusuk account please thank you.

    — by HAMID BOUKHOULKHAL 1 year ago

  • Cannot register. Keep getting this msg: Incorrect entered data - 10010016. by Khilola Karimov. ... But everytime I enter the access code OTP that has been sent to my email and input it into the app, I get the message: 10010016 - Incorrect entered data. Can you please help me with this. When registering and inputting verification code it gives an error as not valid. When registering and inputting verification code it gives an error as not valid. by Hajira khanum

    — by Khilola Karimova 1 year ago

  • I have selected my package, but I have issue selecting payment method, whenever i select I get error

    — by idiris esse 1 year ago

  • I have created my account and it worked first time but before I could book my permit for Umrah it stopped working. Now I can't login as it comes up with error message.

    — by Amir Khan 1 year ago

  • Не подтверждает код который приходит на логин

    — by Mustafa 1 year ago

  • i am unable to resister with my visa and passport getting incorrect data

    — by sadiya nikhat 1 year ago

  • (10010016 - Incorrect Entered Data) Error is appearing when trying to register

    — by Muhammad Zubair 1 year ago

  • 10010016-Incorrect entered data error is appearing not able to make the booking

    — by Ayesha 1 year ago

  • Error 10010016

    I can not make an account on Nusuk because when i type my verification code it says “10010016 incorrect data”. I have tourist visa and my birth date is correct as well. I checked.

    — by Wafa Kamdar 1 year ago

  • When I try to register on nusuk app I get OTP via email. But when I put this OTP it is showing that invalid OTP.. what is the solution??

    — by Sefatullah 1 year ago

  • Assalamu alaikum wa rahmathullahi wa barakathuhu,
    I tried many times to register in nusuk application but it keeps on showing error as incorrect data entered. So kindly help me to fix this issue and help to make registration.

    — by Ramjan Beevi 1 year ago

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