Contact Lifelog Customer Service

Why should I report an Issue with Lifelog?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Mobile Communications to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fun graphic though.It doesn't track you well, doesn't count the step correctly, sometimes doesn't understand the difference between running & walking, when ever in night you touch your phone during the time you put as routine sleeping time it would think as you woke up.

2. But what's the point? If it's not compatible with a device it should say so to prevent you from downloading it and wasting your time and energy.I've not used it for long, about a week? Mostly interested in walking, number of steps and calories.

3. I think it must miss counting the 1st steps taken on each movement, so it doesn't record short distances eg walking doing jobs in the house.

4. It does show how long I have slept but unfortunately it doesn't show steps, at the beginning it worked but it's not working anymore.

5. No option to edit or add entries yourself which would be an obvious update - it relies solely on identifying events itself.I used to use this app all the time for years with Sony's Xperia devices.

6. It is temperamental in tracking steps, and won't track them for days/weeks at a time.

7. Would be handy if you could alter the steps so when it fails on here you can update manuallyThe app looks nice and good.

8. However after 2 weeks of having it, it has continually missed 'events.' It started out by only recording my commute to work (not from work) and now it doesn't record that either.

9. Love the graphs by day, week, month, goals, etc.. ---Pls add multuple sleep chunks, like naps, or getting up in the night.

10. I would like to see goal-setting, data integration with Google Fit, and maybe even the ability to set app time limits.

11. Had a tablet quit working and lost 18 months of logs.Great idea and the animated day tracker is cool.

1. Fix Lifelog Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lifelog: Restarting the app will resolve most errors.
2. Update the Lifelog App. Here is how:
   1. On Android goto PlayStore » Search for "Lifelog" » Open Lifelog » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lifelog » click "UPDATE".
3. Clear Lifelog app cache: Clearing cached data will force your app to retrieve the latest data directly from Lifelog servers.
   1. On Android, goto Settings » Apps » Select "Lifelog" » click Storage » click "Clear Cache".
4. Check Lifelog app permissions. If any of these permissions required to use your device's features are disenabled, Lifelog might not work.
5. Uninstall and reinstall Lifelog. If nothing else has worked, completely uninstall Lifelog then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lifelog not working

2. Fix Lifelog Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lifelog be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lifelog not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lifelog may not be able to connect to the Internet when running in the background.