Published by Crypviser GmbH on Jul 10, 2024

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Why should I report an Issue with Crypviser Secure Messenger?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Crypviser GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Crypviser Secure Messenger Customer Insights

1. great when it works, however i continually experience issues daily with phone calls (using for international business calls) never been able to receive or download any voice messages sent from contacts (download failed), have had trouble taking/sending pictures through the app (freezes then app shuts down) and currently i can not send any messages to one of my contacts.

2. 👎📱Please make the distraction timer permanent until user change the time or cancel it, it will be more handy if user just set the message timer and forget it not to have to set it every time open the app and start the chat, also make chat background changeable from phone gallery or add more pictures in the app.its looking good to me, nice colour background.

3. Trying to get more people i know to use it.when the receiver is able to dwnld & save the file on his device without notifying the sender that called taken not seeing even with bomb icon, reciepent still able to ((download and save the pictures)) without notifying me (as I am the sender).

4. any idea or solution?Finally, a truly censorship resistant communication system which eliminates spying is here, and it works great! If you like WhatsApp functionality but dont like what they are doing with your data this is for you.Do not install this app.

5. App is slow to make initial connection with new contact but after that the msgs go through well and connection seems good to me, i tested it with my 2 phones.

6. most important as its using blockchain technology i believe it will be massively adopted, because privacy is very vital.Nice concept but the app is unusable.

7. What is file.size limit for sending video? If you charge make it a one time fee only, nobody wants to pay subscriptions.

8. This time when I send the friend request the recipient doesn't receive it.

9. (Now unstalling the app) If I were you I would'nt trust your contacts and information with this app.

10. good app, but mostly frustrating, it doesnt work when needed(update) I still can't add anyone.

11. Kind of useless to have a messaging app you can't add users to...I had an issue with signing up and activation but i found a way around it.

Steps to Troubleshoot & Fix Crypviser Secure Messenger Issues

1. Fix Crypviser Secure Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Crypviser Secure Messenger: Restarting the app will resolve most errors.
  2. Update the Crypviser Secure Messenger App. Here is how:
    1. On Android goto PlayStore » Search for "Crypviser Secure Messenger" » Open Crypviser Secure Messenger » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Crypviser Secure Messenger » click "UPDATE".
  3. Clear Crypviser Secure Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Crypviser Secure Messenger servers.
    1. On Android, goto Settings » Apps » Select "Crypviser Secure Messenger" » click Storage » click "Clear Cache".
  4. Check Crypviser Secure Messenger app permissions. If any of these permissions required to use your device's features are disenabled, Crypviser Secure Messenger might not work.
  5. Uninstall and reinstall Crypviser Secure Messenger. If nothing else has worked, completely uninstall Crypviser Secure Messenger then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Crypviser Secure Messenger not working


2. Fix Crypviser Secure Messenger Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Crypviser Secure Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Crypviser Secure Messenger not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Crypviser Secure Messenger may not be able to connect to the Internet when running in the background.

Reported Issues