Contact Provide a Ride Customer Service

Why should I report an Issue with Provide a Ride?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ProvideARide to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This easy to use app lets you access your medical transportation benefits and manage your transportation needs.

1. I took extra precautions this time to make sure I double check the address and while I am on the ride the driver takes a different path and I check the app and it had me being dropped off not at my regular drop off.

2. Every time I try to schedule a ride it keeps telling me that the city fields are missing when it comes up when typing the address of my doctors office.

3. Then it wouldn't let me schedule my ride home through the app because I didn't know when I was getting discharged so I couldn't schedule it ahead of time.

4. scheduled and approved, the the address was changed the night before by the app, and ride was now disapproved, with no way to correct it in time.

5. Even that didn't help because when I would call to find out where my ride was they would tell me that the confirmation number wasn't in their system.

6. Calling Provide A Ride to schedule a trip takes too long because of excessive hold times.

7. Your app saved me a lot of time when scheduling rides for appointments! Would like to use it again soon! Thanks.It only works when it wants to.

8. It cannot be that hard to come up with an app that is reliable and works.Every time I open this app, it shows an error message.

9. However, due to the extended wait times when calling to request a ride, this is still easier, which honestly is terrible in itself.

10. If they would just fix the app it'll save the 1½ hour wait on hold to call instead.When this app first started there were a couple of minor problems, but that's to be expected.

11. If this app worked, I might not hate Provide A Ride so much.

1. Fix Provide a Ride Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Provide a Ride: Restarting the app will resolve most errors.
2. Update the Provide a Ride App. Here is how:
   1. On Android goto PlayStore » Search for "Provide a Ride" » Open Provide a Ride » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Provide a Ride » click "UPDATE".
3. Clear Provide a Ride app cache: Clearing cached data will force your app to retrieve the latest data directly from Provide a Ride servers.
   1. On Android, goto Settings » Apps » Select "Provide a Ride" » click Storage » click "Clear Cache".
4. Check Provide a Ride app permissions. If any of these permissions required to use your device's features are disenabled, Provide a Ride might not work.
5. Uninstall and reinstall Provide a Ride. If nothing else has worked, completely uninstall Provide a Ride then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Provide a Ride not working

2. Fix Provide a Ride Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Provide a Ride be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Provide a Ride not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Provide a Ride may not be able to connect to the Internet when running in the background.