Contact Traversa Ride 360 Customer Service

Why should I report an Issue with Traversa Ride 360?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tyler Technologies, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Ride 360 can also utilize GPS data to give parents and guardians access to information on where their child’s school bus is, the planned bus path and what time it is expected to be at their scheduled bus stop.

2. The Traversa Ride 360 mobile app provides secure access to student routing information, student scans as well as current bus location and planned bus paths*.

3. Ride 360 provides quick access to your child’s routing information, which can include the bus stop, route, driver and bus number.

4. School districts may also send notifications to subscribed users of Ride 360 to inform them of general information such as school closings and delays.

5. Traversa Ride 360 relies on accurate information from the school district.

6. As such, it is best to contact your school district if you have additional questions or concerns about the information presented on the app. * The availability of each feature is managed by your district’s transportation department.

1. There was a different app the school Corp used last year, I don't know why they switched, but they were far more reliable.The app shows the wrong pickup time every day.

2. It's a less than 50% chance that the route it shows is the desired day/time's route, and then half the time the bus isn't even shown.

3. In our area, the route makes multiple loops so it's constantly saying "I'm 10/15/10/5 away" because it doesn't take the actual route into consideration.

4. It calculates the dropoff/arrival time based on direct drive time from current location.

5. I had to call the transportation department to verify the correct pickup times, and they did not match the time listed on the app.

6. There is no bus location and the times change while never being remotely close to the expected time.

7. Update 3/15/23 app is no longer working at all!!! I reset it, reinstalled it, cleared all data from it and then reinstalled, same thing.Updated review: They seem to have fixed the issues.

8. I realize we're spoiled to even have such a luxury, so I feel bad for complaining, but for two months, the real time bus locator has not worked.

9. And Now I don't know if my child reached school or not, as the app just stopped updating.When it works, it's great.

10. I am able to track the school bus and the scan updates within a few minutes now, as of Jan 2023.

11. The notifications rto let you know the bus is a couple stops ahead don't work, the link to report an issue within the app is not active, and you can not contact the bus garage or the app developer.

1. Fix Traversa Ride 360 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Traversa Ride 360: Restarting the app will resolve most errors.
2. Update the Traversa Ride 360 App. Here is how:
   1. On Android goto PlayStore » Search for "Traversa Ride 360" » Open Traversa Ride 360 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Traversa Ride 360 » click "UPDATE".
3. Clear Traversa Ride 360 app cache: Clearing cached data will force your app to retrieve the latest data directly from Traversa Ride 360 servers.
   1. On Android, goto Settings » Apps » Select "Traversa Ride 360" » click Storage » click "Clear Cache".
4. Check Traversa Ride 360 app permissions. If any of these permissions required to use your device's features are disenabled, Traversa Ride 360 might not work.
5. Uninstall and reinstall Traversa Ride 360. If nothing else has worked, completely uninstall Traversa Ride 360 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Traversa Ride 360 not working

2. Fix Traversa Ride 360 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Traversa Ride 360 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Traversa Ride 360 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Traversa Ride 360 may not be able to connect to the Internet when running in the background.