Contact MyLapse Customer Service

Why should I report an Issue with MyLapse?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nathan Adam Rzeppa to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What's the point?Take a photo everyday, but they randomly start disappearing.terrible photo qualitynot up to date with android apiDoesn't workBeen using this for 8 months and it crashes when I try to save my timelapse to a file or share to other apps.

2. Have you ever tried getting an infant (or toddler, or uninterested child for that matter) to take a selfie?Doesn't work, either crashes or goes to a menu rather than taking a photo.

3. Not been updated so presumably an orphan app now.have been taking photos daily but it won't save, or share to any other media besides the in app player.

4. But you won't really know how great it is until you start getting a months worth of photos to see what it creates for you.

5. Works great so far, though I haven't tried sharing anything yet.

6. DO NOT USE THIS APP.Apps like these show their true potential over time.

7. The ability to create different time lapses of yourself or you and someone close to you is really awesome.

8. All that time and effort and I can't keep my timelapse.

9. I only wish it had the option to use the main camera, instead of selfie only.

10. Tried to email the developer and it bounced.

11. Then it would be absolutely perfect for "child growth".

1. Fix MyLapse Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyLapse: Restarting the app will resolve most errors.
2. Update the MyLapse App. Here is how:
   1. On Android goto PlayStore » Search for "MyLapse" » Open MyLapse » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyLapse » click "UPDATE".
3. Clear MyLapse app cache: Clearing cached data will force your app to retrieve the latest data directly from MyLapse servers.
   1. On Android, goto Settings » Apps » Select "MyLapse" » click Storage » click "Clear Cache".
4. Check MyLapse app permissions. If any of these permissions required to use your device's features are disenabled, MyLapse might not work.
5. Uninstall and reinstall MyLapse. If nothing else has worked, completely uninstall MyLapse then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyLapse not working

2. Fix MyLapse Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyLapse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyLapse not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyLapse may not be able to connect to the Internet when running in the background.