Published by Royal Sundaram General Insurance Co. Limited

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Why should I report an Issue with m-Chatra?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Royal Sundaram General Insurance Co. Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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m-Chatra Customer Insights

1. Isn't helpful to me.Worst company, they don't take ownership plus when you cancel the policy they renew it without any consent and then Their customer agent says to deduct the cancellation charges.

2. Hi What is customer support number? One cannot call numbers start with 1860..... which needs voice balance instead data balance.

3. Choice is yoursIt doesn't work properly, I tried to update address through it but shows your policy doesn't mapped every time.

4. Then what for r u asking for location? Second the app should provide list paid and Free services available as part of the policy details.

5. With data balance in your mobile, It is really hard to contact royal Sundaram in case of emergency or one need to recharge with voice balance.

6. Now I note that my policy details have not been updated even ten days after renewal.Horrible app.

7. But the customer care numbers insist the caller to have voice account balance.

8. still the payment have not been done and I am not able to get my Renewal Policy quote.

9. There should be an option to select year directly.The app asks for location permission but it doesn't have feature for garage search based on my current gps location.

10. Frustrated with the customer support aswell.. Raised almost 5 requests still it doesn't work.

11. I recommend people to opt the policy from professional and reputed firm who listens the issue and take immediate actions.Useless App.

Steps to Troubleshoot & Fix m-Chatra Issues

1. Fix m-Chatra Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart m-Chatra: Restarting the app will resolve most errors.
  2. Update the m-Chatra App. Here is how:
    1. On Android goto PlayStore » Search for "m-Chatra" » Open m-Chatra » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for m-Chatra » click "UPDATE".
  3. Clear m-Chatra app cache: Clearing cached data will force your app to retrieve the latest data directly from m-Chatra servers.
    1. On Android, goto Settings » Apps » Select "m-Chatra" » click Storage » click "Clear Cache".
  4. Check m-Chatra app permissions. If any of these permissions required to use your device's features are disenabled, m-Chatra might not work.
  5. Uninstall and reinstall m-Chatra. If nothing else has worked, completely uninstall m-Chatra then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing m-Chatra not working


2. Fix m-Chatra Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make m-Chatra be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to m-Chatra not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, m-Chatra may not be able to connect to the Internet when running in the background.

Reported Issues