Published by Virtual Education on Mar 7, 2024

Report an issue with IELTS Speaking Assistant.
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Why should I report an Issue with IELTS Speaking Assistant?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Virtual Education to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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IELTS Speaking Assistant Customer Insights

1. Besides that, when you leave any topic the list starts from the beginning, which is very inconvenient as you have to search again the same topic.I can't record my audios on the app! All permissions is activated.. but just shows a message and the audio isn't recorded.Just to add up on my previous comment here, in my part 2 speaking test, the question is *describe the skills that is difficult to learn*, which is exactly the same, it's #43 (part 2) in your IELTS Speaking Assistant.

2. I filed for a refund, however google play declined.The best Speaking Assistant ever! Thanks to this amazing app I got Band 8 for speaking! Part 3 Answers were quite helpful for me while collecting ideas and vocab for the essay writing.

3. Once again, thank you so much.Do you have website rather than the app It's hard to read and it is not easy to deal with ---------------- Brother the Idea of the app is great but the app itself is not good ( you can't copy or increase th font & we can't use the translator in the app)The app helped pass my ielts speaking exam.

4. In particular, a bunch of thanks for notifications and e-mails you kept bombarding me with, cause those were the magic kicks!I subscribed and the app is very good so far, but it ll be better if the app allows me to go back and forth listening to my recorded speaking.

5. Though I feel content reading and using this app I would like to recommend developer to add a feature which will help reader find the meaning of word if click on word while reading answers.

6. This app has helped me a lot improve my speaking and it is perfectly designed for speaking practice as it provides sample answers with new ideas and vocabulary.

7. This is because sometimes learners want to hear our own recoded answers again and again to fix our mistake in speaking.The app is good.

8. I'd recommend this fabulous app not only for those who are taking IELTS but also those who just want to learn how to express their opinion in English on all sorts of topics masterfully.

9. So I highly recommend this app for those who want to prepare for IELTS efficiently and effectively to achieve desired band.This app is extremely helpful.

10. It would not have been possible to get 8 band in speaking for me without this app.

11. However, the downside is that I only purchased a 1-month subscription but I was charged consecutively for 2 months (auto-debit) without any email or consent if I would like extend my subscription.

Steps to Troubleshoot & Fix IELTS Speaking Assistant Issues

1. Fix IELTS Speaking Assistant Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IELTS Speaking Assistant: Restarting the app will resolve most errors.
  2. Update the IELTS Speaking Assistant App. Here is how:
    1. On Android goto PlayStore » Search for "IELTS Speaking Assistant" » Open IELTS Speaking Assistant » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IELTS Speaking Assistant » click "UPDATE".
  3. Clear IELTS Speaking Assistant app cache: Clearing cached data will force your app to retrieve the latest data directly from IELTS Speaking Assistant servers.
    1. On Android, goto Settings » Apps » Select "IELTS Speaking Assistant" » click Storage » click "Clear Cache".
  4. Check IELTS Speaking Assistant app permissions. If any of these permissions required to use your device's features are disenabled, IELTS Speaking Assistant might not work.
  5. Uninstall and reinstall IELTS Speaking Assistant. If nothing else has worked, completely uninstall IELTS Speaking Assistant then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IELTS Speaking Assistant not working


2. Fix IELTS Speaking Assistant Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IELTS Speaking Assistant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IELTS Speaking Assistant not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IELTS Speaking Assistant may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • None

    — by Захро е.м 10 months ago

  • I would like to cancel my subscription since I am already finished with the exam last November. Thank you

    — by Kristoffer John Tapic 10 months ago

  • Hi! I need your help about cancelling the subscription. I have downloaded it from Google Play, however I cannot deactivate it from Google Play, because there is no "cancel the subscription" button.
    I would be grateful if you could help me with this issue.

    — by Aytaj Hamidli 1 year ago

  • I want to cancel my subscription but cant remember which account ive used before , tried to open it but i cant thank you

    — by Ma fe eslabon 1 year ago

  • Hello, I would like to cancel my IELTS speaking assistant subscription, as I am already done with my IELTS exam. Please help! I can't find any option in my mobile app.

    — by Chuchi Lepiten 1 year ago

  • my 3 months subscription will completed on April 9. l do not need it longer, l gave my IELTS exa,=m, thanks for helping

    — by NARMIN 1 year ago

  • Please unsubscribe me. I don't want to pay for this application anymore. They didn't ask me and got my money per 3 months.

    — by LYUDMİLA 1 year ago

  • I want to cancel my IELTS Speaking Practice subscription because I have already passed my IELTS exam

    — by Raya Koleen Mesias 2 years ago

  • Please cancel my subscription

    — by reenic86@gmail.com 2 years ago

  • Please cancel my subscription

    — by reenic86@gmail.com 2 years ago

  • I'd like to stop my subscription.
    Best regards

    — by Gulnaz Gahramanova 2 years ago

  • Hello, I want to cancel my IELTS SPEAKING ASSISTANT APP now. Thank you

    — by Jelly April Del Rosario Corpuz 2 years ago

  • please cancel my subscription request starting from this month and onwards.My iphone is not already working and i couldnt cancel through my iphone

    — by ANNA LIZA VIADO 2 years ago

  • Please cancel for me these app

    — by Sardorbek 3 years ago

  • i will buy another

    — by Erwin 3 years ago

  • Please, cancel my subscription.

    — by Fidan 3 years ago

  • Hi! I want to unsubscribe to my IELTS SPEAKING APP. I cant find the unsubscribe link. I'm afraid it will deduct money from my account.

    — by kate sharlen 3 years ago

  • Please I want my subscription to be cancelled since I'm not using it anymore. Thanks!

    — by Janice Makinano 3 years ago

  • Kindly cancel my speaking assistant subscription. Thanks!

    — by Janice Makinano 3 years ago

  • I want to unsubscribe my android subscription because my phone was broken

    — by Abigael Gabuya 3 years ago

  • My previous( android) phone was broken and I want to transfer the app on my new phone at the same time I want to cancel my subscription, the problem is I forgot my username

    — by Abigael Gabuya 3 years ago