Published by Magoosh on Oct 3, 2023

Report an issue with IELTS Exam Pre.
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Why should I report an Issue with IELTS Exam Preparation, Lesson?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Magoosh to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About IELTS Exam Preparation, Lesson

1. Access over 90 video lessons written by expert IELTS tutors, regularly updated learning resources, study guides, and more with Magoosh’s most comprehensive IELTS preparation app yet!

2. Every word, definition and example sentence in this app has been selected, written and triple checked by our team of expert tutors led by Eliot Friesen, Lucas Fink, and Chris Lele.

3. We’re an online test preparation service with a passion for teaching English through video lessons and practice questions.

4. Lucas has written an eBook on TOEFL preparation and has a hugely popular YouTube series on English vocabulary.

5. In addition to our apps and courses, you can check out our active blog for even more study tips, strategies, and up-to-date learning resources.

6. Eliot is the IELTS Curriculum Manager at Magoosh and has successfully coached college-level ESL students for years.

7. Chris is a vocabulary master and has helped students of all backgrounds improve their language skills and test scores.

8. Everything you need to prep for the IELTS exam!

9. If you have any feedback, suggestions for new features or you just want to drop in and say hi, just send us an email at help@magoosh. com.

10. We’re always striving to make our services as beneficial to you as possible!

11. Now they’re here to help you!

IELTS Exam Pre Customer Insights

1. Due to the delay in updating the page, I always accidentally click at the End Practice button.Basic thing that video player should have a full screen control and also the screen shouldn't turn off while the video is being played.Can't create account! 'Password doesn't match the account' is all I'm getting and I don't HAVE an account with magoosh.

2. this review is based on 2week continues working on this app.While typing answers for the questions, after hitting the Next button, the screen moves a little bit up so the previous location of the Next button becomes the End Practice button.

3. Its good if can integrate the practice test sections into the app.I just couldn't find any way to login to my account which I created for GT IELTS.

4. Overall, it's really helpfularticles not even opening, sudden crashes and lag in opening few videos.. good application to study as friend suggested but realty making nuts over this app,cant believe.

5. When I login to this app, it says I am a norm user and doesn't display my premium membership.I think it's awesome and all-encompassing, regarding the purpose it's meant for.

6. Theres no forgot password either so it's pointless!app is good but not really close with the web version.

7. It's thorough and down to earth.it's really helpful and understandable app.

8. In lessons, few more topics need to be included.

9. the given techniques, are very helpful.

10. The most relevant and reliable material I have come across.

Steps to Troubleshoot & Fix IELTS Exam Pre Issues

1. Fix IELTS Exam Pre Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IELTS Exam Pre: Restarting the app will resolve most errors.
  2. Update the IELTS Exam Pre App. Here is how:
    1. On Android goto PlayStore » Search for "IELTS Exam Pre" » Open IELTS Exam Preparation, Lesson » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IELTS Exam Pre » click "UPDATE".
  3. Clear IELTS Exam Preparation, Lesson app cache: Clearing cached data will force your app to retrieve the latest data directly from IELTS Exam Pre servers.
    1. On Android, goto Settings » Apps » Select "IELTS Exam Preparation, Lesson" » click Storage » click "Clear Cache".
  4. Check IELTS Exam Pre app permissions. If any of these permissions required to use your device's features are disenabled, IELTS Exam Pre might not work.
  5. Uninstall and reinstall IELTS Exam Pre. If nothing else has worked, completely uninstall IELTS Exam Pre then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IELTS Exam Pre not working


2. Fix IELTS Exam Pre Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IELTS Exam Pre be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IELTS Exam Pre not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IELTS Exam Pre may not be able to connect to the Internet when running in the background.

Reported Issues