Contact WG-M1 LE Customer Service

Why should I report an Issue with WG-M1 LE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RICOH IMAGING COMPANY, LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But that's a firmware limitation I guess.Thank you! Thanks for making this available to android handsets! There seems to be a problem with video playback - think this might maybe because the WG-M1 records in .mov and the phone doesn't support that? Also, think you have spelt "movie" wrong in the menu (where it shows as "moive") But thanks again for making this available - I can finally use my new action cam!When is this app going to be UPDATED so a person can actually USE the wifi feature? i've got 3 different action cams (all different brands) and this one is by far the best quality and ease of use, but it really sucks that one of it's selling features is useless to me.

2. This app doesn't work on android 10Very good for the wg-M1Dunno what phone people who complain are using.

3. We paid money for the camera for this feature too.App does not connect to pixel 3 running Android 10Please update your app.

4. Try for yourself but seems for the majority of users, it doesn't work.Doesn't work for note 9.

5. How many complaints & how many years before the connection problem is addressed????Does not work for me.

6. After realizing I can't leave the connect screen of the wgm1 on connection, everything worked perfectly and intuitively with my Note 3.

7. the odd time that i can get them connected, the vids won't play and pics won't show on the phone.

8. I want to use my phone as a monitor as the screen is bigger.

9. Just wish I could alter image properties, lowering contrast; image is too 'high key'.

10. I had to reset ky network preferences due to this.Only connected once to my LG XPOWER2.

11. Pswd changed by my RICOH action cam.

1. Fix WG-M1 LE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WG-M1 LE: Restarting the app will resolve most errors.
2. Update the WG-M1 LE App. Here is how:
   1. On Android goto PlayStore » Search for "WG-M1 LE" » Open WG-M1 LE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WG-M1 LE » click "UPDATE".
3. Clear WG-M1 LE app cache: Clearing cached data will force your app to retrieve the latest data directly from WG-M1 LE servers.
   1. On Android, goto Settings » Apps » Select "WG-M1 LE" » click Storage » click "Clear Cache".
4. Check WG-M1 LE app permissions. If any of these permissions required to use your device's features are disenabled, WG-M1 LE might not work.
5. Uninstall and reinstall WG-M1 LE. If nothing else has worked, completely uninstall WG-M1 LE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WG-M1 LE not working

2. Fix WG-M1 LE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WG-M1 LE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WG-M1 LE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WG-M1 LE may not be able to connect to the Internet when running in the background.