Contact Shot Lister Customer Service

Why should I report an Issue with Shot Lister?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Reel Apps Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I tested it on a two-day shoot recently and found out there's a couple of bugs: ///// 1) when it was time for a note to start (let's say SETUP or COMPANY MOVE), the text of the note disappeared, the whole line turned grey and I couldn't check it when it was done, so I had to delete it and rearrange times in order to continue tracking the shoot.

2. I just have some minor issues with the display options on Android, but nothing that stopped me from using it efficiently.We used Shotlister for a short vfx film and it was great to be able to adjust our day during the shoot.

3. I have my way of doing things, and the next guy has his way, and each script or project calls for varying complexity in numbering, but we have to use Shotlister's canonical numbering.Great idea overall, very useful app.

4. Using it this last week on a shoot, I (as the sound mixer) was able to see how much time we had for some shots and also what shots were coming up throughout the day.

5. Please fix the bugs :) Update Jul 18, 2021: The bugs haven't been fixed, plus I tried to sync a project from my tablet to my smartphone today and found no way to do so.

6. Shotlister has also been helpful in the past, on both op systems, keeping me on track as a director.The bugs and limitations make this a pain to use.

7. I tried emailing an SHL file first, but when I tapped "Share", Shotlister wasn't in the available apps to send the file to.

8. Google Play advised to ask the app developer to give me a refund since it has been 48hrsIt doesn't work at all on Android.

9. ///// Apart from those difficulties though, it's still a very good app that helped me keep track of a difficult shoot.

10. I wanted to like this app and the idea of it is very useful, but the execution unfortunately is mediocre.Shot Lister has a user friendly interface.

11. i would recommend putting together a fake shoot day and trying it out! Super helpful.

1. Fix Shot Lister Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shot Lister: Restarting the app will resolve most errors.
2. Update the Shot Lister App. Here is how:
   1. On Android goto PlayStore » Search for "Shot Lister" » Open Shot Lister » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shot Lister » click "UPDATE".
3. Clear Shot Lister app cache: Clearing cached data will force your app to retrieve the latest data directly from Shot Lister servers.
   1. On Android, goto Settings » Apps » Select "Shot Lister" » click Storage » click "Clear Cache".
4. Check Shot Lister app permissions. If any of these permissions required to use your device's features are disenabled, Shot Lister might not work.
5. Uninstall and reinstall Shot Lister. If nothing else has worked, completely uninstall Shot Lister then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shot Lister not working

2. Fix Shot Lister Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shot Lister be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shot Lister not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shot Lister may not be able to connect to the Internet when running in the background.