Published by Dufry A.G. on Oct 21, 2024

Report an issue with Club Avolta.
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Why should I report an Issue with Club Avolta?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dufry A.G. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Club Avolta

1. Formerly Red By Dufry, we've evolved to offer you an even more enhanced travel experience. - Perks: Enjoy special airport privileges like priority check-in and lounge access. -Reserve & Collect: Reserve items through the app and collect them at the airport. -Tailored Suggestions: Get personalized product recommendations. -Point Rewards: Earn points with every purchase for exciting rewards.

2. We're continuously evolving to bring you new features and benefits to elevate your travel experience.

3. Say hello to Club Avolta, your passport to a world of travel benefits!

4. Download the Club Avolta app now and start enjoying the many benefits of your membership today.

Club Avolta Customer Insights

1. I shouldn't have to contact anyone when the whole purpose of this app is for them to make more money all the while giving us "discounts" and allowing us to collect points, however the bloody points don't update I'm still at 0 and I must have referred 1 friend and spent about nearly £200.

2. Even the Web version won't work, at least I can log in but won't show me 5 benefits I allegedly have to access and the sites has a fit by flashing various colours and images in split second repeated blurs over and over until you close the browser.

3. I find the items I'd like to shop for, try to put them in the cart and keeps telling me "you need to choose options for you item", yet there are no other options.

4. Good idea, extremely poor execution.Won't work, what's the point! The app won't even let me log in, I reinstalled it 4 times and even used the Web links to ensure it was the correct version and still nothing.

5. Fortunately the bar code scanner at the airport was able to read it despite this so with some ingenuity I was able to get it to work despite the issue.

6. Such a shame!After logging in, the QR code you need flashes on the screen for a split second and then stays frozen on a red screen afterwards.

7. I was told yesterday that other customers at Heathrow had been having the same issue.Horrible app experience.

8. Too bad, cause the idea would be good if it would work, so I think I'll have to get to the airport am hour earlier just to do my shopping.

9. However, the points based on purchase are not reflected even a month after the purchase - which means there is no way to progress on the tiers, and get higher discounts.

10. However, this does not work as I can get up to the submission form, but the submission page is passive.Poorly designed and extremely frustrating to use.

11. I've been trying to order for several days now, it doesn't work at all.

Steps to Troubleshoot & Fix Club Avolta Issues

1. Fix Club Avolta Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Club Avolta: Restarting the app will resolve most errors.
  2. Update the Club Avolta App. Here is how:
    1. On Android goto PlayStore » Search for "Club Avolta" » Open Club Avolta » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Club Avolta » click "UPDATE".
  3. Clear Club Avolta app cache: Clearing cached data will force your app to retrieve the latest data directly from Club Avolta servers.
    1. On Android, goto Settings » Apps » Select "Club Avolta" » click Storage » click "Clear Cache".
  4. Check Club Avolta app permissions. If any of these permissions required to use your device's features are disenabled, Club Avolta might not work.
  5. Uninstall and reinstall Club Avolta. If nothing else has worked, completely uninstall Club Avolta then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Club Avolta not working


2. Fix Club Avolta Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Club Avolta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Club Avolta not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Club Avolta may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I just cannot get on to the darned app!!!
    Tried yesterday several times and also today. Grrr

    — by Carol Hewitt 2 years ago