Contact RDFit Customer Service

Why should I report an Issue with RDFit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ShenZhen runder Communication to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. RDFit is a connected device companion app that enable sending and receiving of SMS or calls, connects to our smartwatches(device model: IW7 MAX, PS9Ultra2) via Bluetooth,with the user's permission, can push SMS and other app messages to the watch, then view them on the watch, and when an incoming call comes in, it can answer, reject, or reply to SMS on the watch.

2. RDFit can also detect and evaluate the user's daily activity data, step count, sleep, heart rate, and many other functions.

3. You can also make calls in the watch address book on the watch to facilitate the user's daily life.

4. Help you monitor and adjust your daily activities and life.

5. Special statement:non-medical use, only for general fitness/wellness purpose.

1. I can add Google Earth, but not maps...I mean come on guys..Good but not enough... it is good when it come to somewhat monitors your BP, body temp, heart beat, blood oxygen, breathing, selected exercises, etc... But the uploading of the face watch is not that good, 1st you cannot delete pre-installed watch faces, and if you happen to like some faces, you could only manage to use one... And there not so much support information nor contacts in their app website...Samsung S21 phone with a WS3-Pro watch.

2. Sync issues from time to time with device...The smart watch is okay but the app connection to bluetooth is very useless and waste of time.

3. If I want to switch between favourite faces I need to download each watch face every time.

4. Buying a smart watch and if doesn't meet it's basic requirements, it's of no use in selling a product as named "smartwatch".Overall I would give it 5 stars, but there are two things in my opinion.

5. People need to read and understand instructions before writing negative reviews.I'm unable to connect this app to watch.

6. Developers should fix at least two issues with the app: First is to define all 6 watch faces in the watch, not only one( wearing S9 ultra, which have hardcoded 5 faces and only one customizable).

7. If done correctly they will see the watch linked twice as a Bluetooth for calls and media, also as a stand alone device like keyboard or computer.

8. After configuring all App to send notification, the watch doesn't receive/display any email notifications.

9. I confirmed that the email app is selected and I've rebooted both the phone and the watch.

10. Partners old iPhone can get notifications though ?It's okay I guess... A little bit disappointed with the customization of the watch display.

11. Everything else is fine it's just the connection I've tried it many times and it always fails 🥺 My watch works perfectly it's just the app.

1. Fix RDFit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RDFit: Restarting the app will resolve most errors.
2. Update the RDFit App. Here is how:
   1. On Android goto PlayStore » Search for "RDFit" » Open RDFit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RDFit » click "UPDATE".
3. Clear RDFit app cache: Clearing cached data will force your app to retrieve the latest data directly from RDFit servers.
   1. On Android, goto Settings » Apps » Select "RDFit" » click Storage » click "Clear Cache".
4. Check RDFit app permissions. If any of these permissions required to use your device's features are disenabled, RDFit might not work.
5. Uninstall and reinstall RDFit. If nothing else has worked, completely uninstall RDFit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RDFit not working

2. Fix RDFit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RDFit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RDFit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RDFit may not be able to connect to the Internet when running in the background.