Published by Raiing Medical Company

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Why should I report an Issue with iThermonitor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Raiing Medical Company to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About iThermonitor

1. For those who have more than one child, one smartphone can now connect with multiple iThermonitor sensors. 24/7 MONITORING - Connecting with the iThermonitor sensor, this app collects temperature data every 4 seconds and develops a temperature chart.

2. The Temperature Trend Chart combines temperature chart and fever related events, enabling the doctor to understand your child’s fever progression in a more informed way.

3. Besides the brand-new user interface, the Temperature Analysis shows the highest temperature and the duration of fever for each episode.

4. DATA ANALYSIS - Professional data analysis of body temperatures through collaboration with Boston Children’s Hospital, affiliated hospital of Harvard Medical School.

5. FEVER TIPS- Free access to the Fever Management Information framework – Thermia, licensed from Boston Children’s Hospital, the #1 pediatric hospital in the US.

6. HIGH TEMPERATURE ALERT – The app captures your child’s abnormal temperature in real time so that you can take necessary actions immediately.

7. The most exciting update of iThermonitor app ever!

8. ANYWHERE, ANYTIME – For parents and grandparents, wherever you are, you can always monitor your children’s temperature.

iThermonitor Customer Insights

1. Too much hassle.The application asks for permission it doesn't need(big red flag, why do you want to access my files and my location?) it also fails to connect via Bluetooth, fails to do anything it says it does, wish I could get my money back from the physical device I purchased.

2. The device is almost impossible to pair, the adhesive patches aren't large enough to hold the device in place, the device wasn't registering the correct temperature, AND the app quit working and upon restart needed to be re-paired to the device my child was already wearing.

3. we discovered that it disconnecte if the distance between the mob and Device exceeds 1 meter Bluetooth signal starts strong then becomes weak and disconnect Very important device but needs stronger Bluetooth Don't update framework.

4. Do not waste your time!I can't login.. the site is down!!! What's wrong ؟؟؟ To fix the disconnect problem, keep ur mobile phone with the ithermonitor app within 1 meter range only from the device .

5. It refuses to communicate regardless of what I try, when it finally does connect, it's only a matter of time before we go into an embargo for some reason and I have to restart my phone to get this blasted thing to work.

6. I can make an account but can't even input any of the information that it forces you to before proceeding to sync the fever Frida... I can't use either now! I'm so frustrated because I can't even monitor her temperature and I would have never wasted money on this! I try clicking the options and it auto populates birthday to today's date and gender to rather not say.

7. AND IT COMES WITH A LOOSE BUTTON CELL BATTERY! zero stars.This app doesn't even work.

8. It refuses to work unless you grant it permissions to access your personal files and photos.

9. It keeps saying please enter relation but there is no where to even enter that? I clicked ALL OVER the entire screen because it seems like the options aren't where you actually click.. and nothing works.

10. The app does not sync to the device and is completely useless without the app.

11. When it actually works, this is a great peace of mind with sick little ones honestly I don't think I've had it work once without issues.

Steps to Troubleshoot & Fix iThermonitor Issues

1. Fix iThermonitor Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iThermonitor: Restarting the app will resolve most errors.
  2. Update the iThermonitor App. Here is how:
    1. On Android goto PlayStore » Search for "iThermonitor" » Open iThermonitor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iThermonitor » click "UPDATE".
  3. Clear iThermonitor app cache: Clearing cached data will force your app to retrieve the latest data directly from iThermonitor servers.
    1. On Android, goto Settings » Apps » Select "iThermonitor" » click Storage » click "Clear Cache".
  4. Check iThermonitor app permissions. If any of these permissions required to use your device's features are disenabled, iThermonitor might not work.
  5. Uninstall and reinstall iThermonitor. If nothing else has worked, completely uninstall iThermonitor then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iThermonitor not working


2. Fix iThermonitor Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iThermonitor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iThermonitor not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iThermonitor may not be able to connect to the Internet when running in the background.

Reported Issues