Contact 腾讯微云 Customer Service

Why should I report an Issue with 腾讯微云?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tencent Technology (Shenzhen) Company Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Shouldnt be hard to do.If for normal users, 10GB is quite okay but I hope can get a free upgrade to 15 or 20GB cuz maybe I'm the only one who haany files...Awesome Cloud Storage app and Service albeit lacking English translation.It deleted the files you uploaded even you don't share them.after a few years without login, my qq account is suddenly refused to login for unknown reasonAsking for unnecessary permissions or it won't work.

2. Such apps should be banned by Google Play!From 10TB to 10GB without warningWorks well, much better than baidu Yunthis app is upload your files for China server.

3. Otherwise i don’t this you can get this features.Would be 5 star for just the app, but the browser version is only in Chinese...needs an English version.

4. I'm using this app last 6 month I have to pay 20chinese youan For each month they give me 6tb storage.

5. I Wanna suggest you to use this if you are in midland China.

6. I can use it all device.

1. Fix 腾讯微云 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 腾讯微云: Restarting the app will resolve most errors.
2. Update the 腾讯微云 App. Here is how:
   1. On Android goto PlayStore » Search for "腾讯微云" » Open 腾讯微云 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 腾讯微云 » click "UPDATE".
3. Clear 腾讯微云 app cache: Clearing cached data will force your app to retrieve the latest data directly from 腾讯微云 servers.
   1. On Android, goto Settings » Apps » Select "腾讯微云" » click Storage » click "Clear Cache".
4. Check 腾讯微云 app permissions. If any of these permissions required to use your device's features are disenabled, 腾讯微云 might not work.
5. Uninstall and reinstall 腾讯微云. If nothing else has worked, completely uninstall 腾讯微云 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 腾讯微云 not working

2. Fix 腾讯微云 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 腾讯微云 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 腾讯微云 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 腾讯微云 may not be able to connect to the Internet when running in the background.