Contact Qfile Pro Customer Service

Why should I report an Issue with Qfile Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of QNAP to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Ever wanted to browse and manage files stored on your QNAP NAS with your Android mobile device?

2. The free Qfile Pro app is the perfect answer. - QNAP NAS running QTS 4. 0 or later, QuTS hero 4. 5. - Access files on your QNAP NAS anytime, anywhere. - Upload your photos and documents directly from mobile devices to your QNAP NAS. - Easy sharing: Create a download link for files to share and send it via email or SMS, or simply email the file as an attachment. - Easy management: Move, copy, rename or delete files on your QNAP NAS, all via your mobile device. No computer required. - Offline file reading: Qfile Pro provides a simple way for downloading files from your QNAP NAS to mobile devices for offline reading. - Auto upload: Automatically upload files from your mobile device to your QNAP NAS. - Qysnc integration: Synchronize files between your mobile device and your QNAP NAS. (Requires QTS 4. 3. 4/QuTS hero 4. 5. 0 or later, and Qsync Central to be installed on your QNAP NAS device. - Supports control playback from QNAP NAS to DLNA devices. (requires QNAP Media Server, and QTS 4. 0/QuTS hero 4. 5. - Support for file compression (QTS 4. 0/QuTS hero 4. 5. - Support for changing the download folder on an external SD card.

1. It looks like the new app targets a higher level API with more granular controls for storage access (ie Media or all file access vs just storage access) and all backups broke until I updated permissions.Auto upload stopped to work more than half year ago.

2. Why don't you stop adding features and figure out how to cache the directory file structure?Was working great but I noticed it no longer adheres to my 'only when charging' command and will sync all the time.

3. Are you doing downloads via UDP? on the plus side spinning wheel is prettier, which is good cuz I'm looking at it most of the time.

4. But most importantly the sync feature is so ridiculously slow and lacks important features that it took over a week to sync my phone to my NAS and I just gave up.

5. I tried several third-party apps and they all managed to get the sync done it in about 2 hours.Wasnt bad before.

6. At least I know what I am doing.Mayne I'm doing something wrong, but if I'm not at home on my local network, this app refuses to give me access to my NAS.

7. There's nothing that this app does that some of the more well-known file explorer apps don't do but have a better user interface.

8. Changing directory level takes 20 seconds to load and most downloads fail.

9. Something is terriblely wrong.Great app but video steaming is always stopping using chrome cast.

10. Would have liked to see more transparency on this latest app update to state the change in permissions needed on Android 12.

11. Is this an app issue or me?Nice to have a streaming button for non-Chromecast devices.

1. Fix Qfile Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Qfile Pro: Restarting the app will resolve most errors.
2. Update the Qfile Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Qfile Pro" » Open Qfile Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qfile Pro » click "UPDATE".
3. Clear Qfile Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Qfile Pro servers.
   1. On Android, goto Settings » Apps » Select "Qfile Pro" » click Storage » click "Clear Cache".
4. Check Qfile Pro app permissions. If any of these permissions required to use your device's features are disenabled, Qfile Pro might not work.
5. Uninstall and reinstall Qfile Pro. If nothing else has worked, completely uninstall Qfile Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Qfile Pro not working

2. Fix Qfile Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Qfile Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Qfile Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Qfile Pro may not be able to connect to the Internet when running in the background.