Published by Stingray Group on Nov 13, 2023

Report an issue with Qello Concerts.
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Why should I report an Issue with Qello Concerts?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Stingray Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Qello Concerts Customer Insights

1. I paid the subscription fee last night watched a few concerts and this morning it is requiring me to pay again for a ANOTHER 30 day all acess pass.Excellent selection of music concerts imo! good interface.

2. Very very disappointed.Terrible never even downloaded the app I was charged for 3 monthsI agree with two other reviews I have read, the content is outdated and I just wanted to listen to music.

3. I am at the end of my trial period, but qello is not in my list of subscription on Google, which means that I have no option to cancel before the end of the trial period, as agreed to.

4. NICE! You got me!Forked out for a year of this - I can't believe it doesn't work on Chromecast with Google TV.

5. So much content is called a concert yets its filled with interviews and commentary.

6. ( would stop trying to control mevery outdatedgoodI really love the idea of this app.

7. After watching lots of previews I paid $5 for full access.

8. I'm looking for a full refund.

9. Not at all what I wanted.now with setlists.

10. Very impressive, well worth it.

Steps to Troubleshoot & Fix Qello Concerts Issues

1. Fix Qello Concerts Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Qello Concerts: Restarting the app will resolve most errors.
  2. Update the Qello Concerts App. Here is how:
    1. On Android goto PlayStore » Search for "Qello Concerts" » Open Qello Concerts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qello Concerts » click "UPDATE".
  3. Clear Qello Concerts app cache: Clearing cached data will force your app to retrieve the latest data directly from Qello Concerts servers.
    1. On Android, goto Settings » Apps » Select "Qello Concerts" » click Storage » click "Clear Cache".
  4. Check Qello Concerts app permissions. If any of these permissions required to use your device's features are disenabled, Qello Concerts might not work.
  5. Uninstall and reinstall Qello Concerts. If nothing else has worked, completely uninstall Qello Concerts then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Qello Concerts not working


2. Fix Qello Concerts Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Qello Concerts be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Qello Concerts not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Qello Concerts may not be able to connect to the Internet when running in the background.

Reported Issues