Published by Moe's Southwest Grill on Oct 23, 2024

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Why should I report an Issue with Moe’s Southwest Grill?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Moe's Southwest Grill to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Moe’s Southwest Grill

1. Order ahead, save your faves, view your recent orders and get the Moe’s you love, customized to your liking, with just a few clicks. • Easy ordering where you can customize to your liking. • Save your favorite orders and quickly access your recent orders. • Join Moe Rewards and get a cup of queso on us just for signing up! • Earn points automatically when you order through our app or online. • We celebrate you with a free birthday reward every year.

2. That’s how you’ll hear about exclusive offers and menu options.

3. If you’re here, that means you’re hungry…we got you covered.

4. Don’t forget to turn on your notifications.

5. Welcome to Moe’s!

Moe’s Southwest Grill Customer Insights

1. Each item doesnt include all available optional toppings that you can pick, (including but not limited to the chicken club, which comes with tomatoes, not having tomatoes as an available topping).

2. The only problem with the app was the ordering tab, and everything else was pretty good.The app doesn't allow you to order a "streaker." Doesn't allow you to specify more or less of a topping, doesn't provide an upcharge to add items.

3. You're conveniently unable to add a fountain drink to a mobile order so as a result you cannot redeem a Moe MondayToppings selection is often limited for no reason.

4. The app also should have a special instructions place and/or the quick ability to add an ingredient lightly, normal, or heavy like the Moes drive thru machines do.This new app is worse than the old one! I cannot add a second item the first time.

5. Why are random toppings available for different items, but never the full selection? You pay $12 for a stack and have the option of like 3 ingredients to add.

6. I just don't understand how this is not easy to fix.While the 2.0 app is easier to navigate when creating the order itself, the entire reward points system is different.

7. It's a far departure from ordering in person, but they email you constant promotions that are only available if you order in the app.

8. A bunch of the toppings are not even listed in the app and if I try to reorder a previous order it automatically takes out the toppings that are not listed in the app.

9. I have occasionally had success trying to request the extra toppings in the VERY limited note section, but it seems to be hit or miss with the store actually adding them.

10. Very frustrating to use - wouldn't bother if I didn't have a good promo going on right now for being one of the first 100 at a new location.

11. It doesn't have the categories of points anymore than you climb over time and it no longer shares the number of lifetime visits.

Steps to Troubleshoot & Fix Moe’s Southwest Grill Issues

1. Fix Moe’s Southwest Grill Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Moe’s Southwest Grill: Restarting the app will resolve most errors.
  2. Update the Moe’s Southwest Grill App. Here is how:
    1. On Android goto PlayStore » Search for "Moe’s Southwest Grill" » Open Moe’s Southwest Grill » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moe’s Southwest Grill » click "UPDATE".
  3. Clear Moe’s Southwest Grill app cache: Clearing cached data will force your app to retrieve the latest data directly from Moe’s Southwest Grill servers.
    1. On Android, goto Settings » Apps » Select "Moe’s Southwest Grill" » click Storage » click "Clear Cache".
  4. Check Moe’s Southwest Grill app permissions. If any of these permissions required to use your device's features are disenabled, Moe’s Southwest Grill might not work.
  5. Uninstall and reinstall Moe’s Southwest Grill. If nothing else has worked, completely uninstall Moe’s Southwest Grill then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Moe’s Southwest Grill not working


2. Fix Moe’s Southwest Grill Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Moe’s Southwest Grill be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Moe’s Southwest Grill not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Moe’s Southwest Grill may not be able to connect to the Internet when running in the background.

Reported Issues