Contact ISS onLive Customer Service

Why should I report an Issue with ISS onLive: HD View Earth Live?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PoliLabs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I was shocked at the quick response and I am now able to continue enjoying my favorite app once again! Thank you David! Edit: Version 4.4.2 was fixed the next day for the video feeds to work in older versions of Android (v4.4.2). Thank you!Wow, I have never seen an app with live coverage of the ISS and its orbital path as customizable as this one! The app is usefully unique with its events and alarms features, something I've never seen before with other ISS detector apps.

2. The technical info accurately helps me locate the space station at the current time and hours into the future, and the tools offered in the app continue to grow with each update.

3. There is also an option to view all the visible passes both in a data format and a map of the arc overhead.Very nice, with one caveat: when going to the map, the video channel enabled by default is NASA TV.

4. Overall, this app is one of a kind!I am in amazement at the clarity of this app! I am confused as to why there is no search tool to direct you to cities, landmarks or ancient ruins (my favorite past time on any map) I don't have the option.

5. My suggestion is to allow the user to swipe down the live ISS camera to just see the map, as the International Space Station usually has nothing going on.

6. A recent update kept my older Android device from displaying the video feed which eliminated the most joyful part of this app.

7. It is difficult to scroll to my p.o.i w/o getting lost😊It's great!!! I mean it is awesome!!! But I wish you could be able to turn the map showing the position of the ISS to satelite.

8. But with the new 5.0 update, it seems that feature is gone! The station tracker map updates are nice, and the options for that are much improved, but I can no longer zoom out to see the entire map at once.

9. Love the live ISS feed as well as the clips from space, night episodes and the sunrises/sets.

10. Bring that back and fix the map zoom issue, and this new version will be perfect!I've been a paid user of this app for a few years now.

11. It's an amazing time to be alive! I had my first experience with customer support last week.

1. Fix ISS onLive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ISS onLive: Restarting the app will resolve most errors.
2. Update the ISS onLive App. Here is how:
   1. On Android goto PlayStore » Search for "ISS onLive" » Open ISS onLive: HD View Earth Live » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ISS onLive » click "UPDATE".
3. Clear ISS onLive: HD View Earth Live app cache: Clearing cached data will force your app to retrieve the latest data directly from ISS onLive servers.
   1. On Android, goto Settings » Apps » Select "ISS onLive: HD View Earth Live" » click Storage » click "Clear Cache".
4. Check ISS onLive app permissions. If any of these permissions required to use your device's features are disenabled, ISS onLive might not work.
5. Uninstall and reinstall ISS onLive. If nothing else has worked, completely uninstall ISS onLive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ISS onLive not working

2. Fix ISS onLive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ISS onLive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ISS onLive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ISS onLive may not be able to connect to the Internet when running in the background.