Contact Alertswiss Customer Service

Why should I report an Issue with Alertswiss?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bundesamt für Bevölkerungsschutz to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. These reports – alerts, warnings and information – are divided into three levels of severity, with alerts being the highest and information the lowest. • An alert is when the authorities notify the public that they are at immediate risk and order them to follow official instructions on the behaviour they need to adopt. • A warning refers to the reporting of either a potential risk to the public or an incident for which the authorities issue the public with recommendations rather than orders on the behaviour they should subsequently adopt. • The default level of severity for all other reports is Information.

2. Your smartphone must have a stable data connection (WLAN or mobile network) to receive the latest push notifications and incident reports.

3. Once you have activated the location services, all reports and information for both your current location and your preferred cantons will be displayed directly on your smartphone’s homescreen.

4. So that you always know exactly and immediately what action you need to take, the Alertswiss app sends you push notifications on the incident, including valuable tips and instructions on how best to protect yourself and your family.

5. The Alertswiss blog features all the latest civil protection-related news, including information on recent deployments, drills and personnel, as well as up-to-the-minute policy and planning developments.

6. Under Reports you will find an overview of the latest official incident information released in Switzerland and Liechtenstein.

7. The app also lets you customise the type of information you receive: for example, specifying the cantons that you want to receive notifications for, e. g. cantons where your relatives or friends live.

8. With Alertswiss, you receive alerts, warnings and information in real time.

9. Luckily, there is Alertswiss, a mobile app developed by the Federal Office for Civil Protection to help you plan for and stay safe in an emergency.

10. As well as receiving push notifications for your preferred cantons, you can enable push notifications for your current location.

11. If you are offline, you will only be able to view information that was updated the last time you were online.

1. But DON'T turn on sound to full volume during the night just because the emergency call number doesn't work! A push notification would be enough.A loud alarm came out of my phone in the middle of the night even though my phone was set to silent mode.

2. "You cannot receive pushnotifications because no push token is available." Otherwise the app does what it says and is relatively easy to use.There is no option to mute the notifications and there are too many test alerts send ... Caused a lot of nervousness in the office withvery loud alarms going off for no apparent reason.

3. Second when there is an alarm that is at least somewhat "relevant" there is an insanly loud sound to scare the living daylight out of you! Pls fixI got the app configured to receive notifications for all Switzerland plus two favourite cantons.

4. I was woken up all night by a siren even when the phone is on silent and speaker down.

5. Had to turn off the phone at work.After the last update I cannot activate the pushnotifications.

6. But there is no need to turn on siren sounds at full volume.

7. There is no setting to turn this kind of alarm off, so I uninstalled the app.Theoretically a nice app.

8. Reason for the alarm was to inform me that the police emergency line was currently unavailable.

9. I had to uninstall as the settings don't let you turn the siren off.

10. 😒 in other words... you better speak all swiss languages or you might just die on your daily walk.Constant warnings because of corona virus.

11. First a week before the siren test end then twice during the actual siren test.

1. Fix Alertswiss Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Alertswiss: Restarting the app will resolve most errors.
2. Update the Alertswiss App. Here is how:
   1. On Android goto PlayStore » Search for "Alertswiss" » Open Alertswiss » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alertswiss » click "UPDATE".
3. Clear Alertswiss app cache: Clearing cached data will force your app to retrieve the latest data directly from Alertswiss servers.
   1. On Android, goto Settings » Apps » Select "Alertswiss" » click Storage » click "Clear Cache".
4. Check Alertswiss app permissions. If any of these permissions required to use your device's features are disenabled, Alertswiss might not work.
5. Uninstall and reinstall Alertswiss. If nothing else has worked, completely uninstall Alertswiss then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Alertswiss not working

2. Fix Alertswiss Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Alertswiss be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Alertswiss not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Alertswiss may not be able to connect to the Internet when running in the background.