Contact PlateJoy Customer Service

Why should I report an Issue with PlateJoy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PlateJoy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And the customer service has been responsive and felt personal, not like a bot.Fabulous food recipes with easy to use directions (and no need to keep scrolling to the top of the recipe to see what the measurements were again! ).

2. For example, selecting that you want fewer recipes for more days and then it gives you a different recipe for each day! The recipe variety has also decreased and the app can be really slow.Used playejoy 3 years ago and gave it 5 stars.

3. Also, I would love to be able to "check" a recipe off for the week like I can with the grocery list and chose to hide or unhide checked items.

4. I'd love to see a low cholesterol diet plan! A suggestion would be the ability to send the list to Shipt or other shipping services, not just Instacart.

5. And the recipes have been easy and very tasty! What I don't like: the portion sizes seem a little off (too large) and the calendar can be a bit buggy.

6. My husband and I don't always eat the same things so I would love the option to change specific recipes to one person only.

7. I don't know what happened, but it really went downhill - the variety of recipes appears to be gone and the app itself is super glitchy.

8. For example, it tells me that I should eat 44% of the food, but we usually use a bit more ingredients than the recipe calls for (ie., Using 2lbs of meat instead of 1.75 lbs).

9. I love the way we can customize record, diets, calories, seasonal foods, how many meals, etc.

10. Good variety, tasty recipes and the app was great.

11. I absolutely love the shopping list feature.

1. Fix PlateJoy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PlateJoy: Restarting the app will resolve most errors.
2. Update the PlateJoy App. Here is how:
   1. On Android goto PlayStore » Search for "PlateJoy" » Open PlateJoy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PlateJoy » click "UPDATE".
3. Clear PlateJoy app cache: Clearing cached data will force your app to retrieve the latest data directly from PlateJoy servers.
   1. On Android, goto Settings » Apps » Select "PlateJoy" » click Storage » click "Clear Cache".
4. Check PlateJoy app permissions. If any of these permissions required to use your device's features are disenabled, PlateJoy might not work.
5. Uninstall and reinstall PlateJoy. If nothing else has worked, completely uninstall PlateJoy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PlateJoy not working

2. Fix PlateJoy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PlateJoy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PlateJoy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PlateJoy may not be able to connect to the Internet when running in the background.