Contact PICOOC Customer Service

Why should I report an Issue with PICOOC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of picooc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can also download the data locally through PICOOC to help yourself or provide it to others for analysis. ● Monthly health report, PICOCC will provide you with a health report every month for you to understand the changes in your body in that month. ● Unlimited users, you can create different accounts for all your relatives, PICOOC will also analyze and provide suggestions for the body measurement data of these accounts. ● Measurement reminder, you can easily set reminders through the APP, so that you will not miss the measurement. ● Athlete's body model.

2. PICOOC's team of health experts and engineers has developed a powerful algorithm model that can help people of different races around the world get more accurate body data.

3. Data security is of paramount importance to us, your measurement data is stored in the app on your smartphone and in PICOOC's secure cloud services, which are fully compliant with the General Data Protection Regulation (GDPR) to ensure Your data is safe. *Our health advice comes from experienced health experts who can guarantee the scientific nature of the health advice, but these advices are not equivalent to medical advice.

4. PICOOC can help you analyze the changes in your body in different time periods, and provide health advice, such as problems that should be alerted or improved.

5. With the measurement of PICOOC smart body fat scale, it can provide you with up to 19 body indicators such as weight, fat, visceral fat, BMI, etc. , and interpret and analyze these indicators. *The number of body indicators depends on the device you are using.

6. You can use the PICOOC APP to record the baby's physical data during the growth process, including weight, head circumference, body length and other data.

7. Every time you measure through the PICOOC smart body fat scale, you can get a detailed body data analysis report.

8. In PICOOC, you can use the athlete's body model BETA to help long-term exercisers understand the real situation of their body composition.

9. PICOOC can be used in conjunction with Apple Health, and the data of each measurement can be synchronized to Apple Health.

10. Using PICOOC smart devices and software can help you understand your physical condition more clearly and manage your health better.

11. Your measurement data is safely saved in PICOOC Cloud, so even if you reinstall it or change your smartphone, the data will not be lost.

1. Thank you.I haven't been able to connect to my scale since the December 2018 update.

2. Very frustrated and disappointed about this scale!The app itself works great, connects to the scales really easily, I didn't have any problems with viewing historic data or deleting data points.

3. used to work like a charm, but after latest update refuses to connect to the scale.

4. The app shows a lot of parameters in addition to weight and BMI, like visceral fat level, bone mass and body score, I doubt that they're accurate, but they do seem to improve with weightloss.I can't reconnect with the updated app.

5. Thank God the Amazon store I bought it from sent me two of the wrong sized scale and gave me my money back.

6. I tried syncing the app with the scale again last week, but they WILL NOT connect.

7. They've added some ugly comic-sans-like fonts, but haven't added swipes between days for easier comparisons.Until the 5/10/23 Update I was quite pleased.

8. Don't waste your money on this smartscale because the app DOES NOT WORK!For 2 weeks its switched my scale to kg.

9. I can't see where/how to connect the blue tooth to the scale.

10. Also, it gives you a lot of important statistics, which is why I bought the actual scale for.

11. If I disconnect and use the scale it will stay in lbs but as soon as it connects it switches the scale to kg while recording to the app in lbs.

1. Fix PICOOC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PICOOC: Restarting the app will resolve most errors.
2. Update the PICOOC App. Here is how:
   1. On Android goto PlayStore » Search for "PICOOC" » Open PICOOC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PICOOC » click "UPDATE".
3. Clear PICOOC app cache: Clearing cached data will force your app to retrieve the latest data directly from PICOOC servers.
   1. On Android, goto Settings » Apps » Select "PICOOC" » click Storage » click "Clear Cache".
4. Check PICOOC app permissions. If any of these permissions required to use your device's features are disenabled, PICOOC might not work.
5. Uninstall and reinstall PICOOC. If nothing else has worked, completely uninstall PICOOC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PICOOC not working

2. Fix PICOOC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PICOOC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PICOOC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PICOOC may not be able to connect to the Internet when running in the background.