Contact TrackR Customer Service

Why should I report an Issue with TrackR - Lost Item Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TrackR Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I know it can be done; I use other apps that do it.Crowd locate doesn't work! In fact it doesn't even work from my own phone.

2. I don't recommend the trackr bravo, and the app doesn't seem to work consistently.As others have said, the device is okay, but the software app is completely broken.

3. It's just a poorly made mostly-broken app.It is interesting to have the TrackR! The phone ring tone for seperation is quite loud, the devices themselves are fairly quiet.

4. My phone has no problem connecting to Bluetooth speakers and lightbulbs, but the app can't seem to establish a connection with the Trackr.

5. Most of the time I try to test it only to watch a "connecting" screen while my phone is in my hand and my keys are in my pocket.

6. The Trackr might be helpful in an emergency situation as a last resort but right now the connection is too spotty for me to recommendDoes not work well.

7. I give 2 stars because it can help you find misplaced items with tracker devices attached if they are in the same room and are actually paired.

8. Can't even locate misplaced keys at home unless the phone happens to connect to it.

9. I just pulled and admittedly old, new in package trackr bravo out of a package and tried to pair for 10 minutes and I get all kinds of different tones by pressing the button but it never pairs.

10. Every time I open it it asks me to turn on crowd locate even though I have it already turned on in my settings.

11. In the app just stopped allowing connection to live chat and won't order batteries anymore, which keep failing every month by the way.

1. Fix TrackR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrackR: Restarting the app will resolve most errors.
2. Update the TrackR App. Here is how:
   1. On Android goto PlayStore » Search for "TrackR" » Open TrackR - Lost Item Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrackR » click "UPDATE".
3. Clear TrackR - Lost Item Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from TrackR servers.
   1. On Android, goto Settings » Apps » Select "TrackR - Lost Item Tracker" » click Storage » click "Clear Cache".
4. Check TrackR app permissions. If any of these permissions required to use your device's features are disenabled, TrackR might not work.
5. Uninstall and reinstall TrackR. If nothing else has worked, completely uninstall TrackR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrackR not working

2. Fix TrackR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrackR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrackR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrackR may not be able to connect to the Internet when running in the background.