Contact Pearson+ Customer Service

Why should I report an Issue with Pearson+?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pearson Education, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Pearson+ mobile app provides you access to all your Pearson eTextbooks in one place, as well as curated bite-sized video explanations of complex topics for your toughest college courses.

2. Get started by logging in with the same username and password you created via the web-based version of Pearson+.

3. For bug reports or general feedback, please reach out to us at PearsonPlusFeedback@pearson. com.

1. Ie looking for "goods production" i get every single result for "goods" and "production" This wouldn't be a problem if I could just use control-f but it won't even let me do that, it makes no sense this is a text field!! Copied entire glossary to docs just to have a decent searchI am disappointed that the book I need for my course is missing many pages.

2. Makes the listening feature nearly useless if you have to keep your phone on and in the app to function.First I want to say how nice it is to have the ebook available on any mobile device, this makes studying easier when you're on the go and time is scarce.

3. This app over complicates things and makes it so cumbersome to use the text.Nice to have flash cards for study on the go, but the audio play feature on the app just isn't there.

4. Attempting to look at key terms continuously crashes the app instead of bringing you to the term definition -- and the app doesn't remember the page you were looking at that contained the key term, so you have to manually navigate back to the page and try again, only to inevitably repeat this cycle over and over again without success.This app is a money grab that targets college students.

5. Can't even get the audio to work on their mobile website (normal on desktop is fine, which is how I know the audio is possible)User interface is fine, and it's nice to have a downloaded copy on your phone.

6. It doesn't remember your spot in the chapter, so you have to scroll all the way down to where you left off every time you close the app and the slightest touch on a tablet or phone takes you to either the previous or next chapter unintentionally.

7. Also, the price point comparison of this versus a physical textbook is a no-brainer.Great for students but constant problems with audio book.

8. I do not like however, that the app makes adjusting the size of the page difficult, and that you cannot lock the screen.

9. The built-in audiobook feature has saved my time (and grade) a few times so far, and I enjoy the interactivity of the additional videos and flash cards.

10. You have to re-open the book you're reading every time you leave the app, and just hope it remembers what page you were on, because it often will not.

11. At first I thought it was the device I was using, but I have used three different devices, both iOS and Android, and I am having the same issues.

1. Fix Pearson+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pearson+: Restarting the app will resolve most errors.
2. Update the Pearson+ App. Here is how:
   1. On Android goto PlayStore » Search for "Pearson+" » Open Pearson+ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pearson+ » click "UPDATE".
3. Clear Pearson+ app cache: Clearing cached data will force your app to retrieve the latest data directly from Pearson+ servers.
   1. On Android, goto Settings » Apps » Select "Pearson+" » click Storage » click "Clear Cache".
4. Check Pearson+ app permissions. If any of these permissions required to use your device's features are disenabled, Pearson+ might not work.
5. Uninstall and reinstall Pearson+. If nothing else has worked, completely uninstall Pearson+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pearson+ not working

2. Fix Pearson+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pearson+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pearson+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pearson+ may not be able to connect to the Internet when running in the background.