Published by Paytronix Systems

Report an issue with Luke UP Rewards.
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Why should I report an Issue with Luke UP Rewards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Paytronix Systems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Luke UP Rewards

1. Luke UP Reward Members get 5¢ OFF per gallon, exclusive pricing & special offers. 1. Download the app 2. Register 3. Save! • Download Luke UP Rewards and register to start saving today! • Members use your phone number at the pumps to receive 5¢ OFF per gallon every visit. • Utilize App Push Notifications for “Special Offers”. • Coffee, Cold Drink and Breakfast Sandwich Clubs to earn a FREE item. • Birthday, Refer-A-Friend and other Member Rewards!

Luke UP Rewards Customer Insights

1. Who in their right mind that the reset page was a good featureUnable to complete sign up, submit button on second section greyed out after entering all data.

2. I want the $0.05 off gas, though, so I went to the website and signed up that way.Very polite and helpful employees and very welcoming when I was inside the storeI like the way the line be long but the cashiers are fast.

3. Then the attendants act lost about why it does not work or how to get your savings.Great Experiences! although, compared to other gas stations, where more offers are offered, this one could very well use more deals through the app! thank you though.

4. The username never pops up and the card number and pw keeps coming back...guest not available.

5. The staff at luke's are always nice and helpful.For two days I've tried to load this app on my phone and it will not load.

6. Maybe try again in a few months after your app gets a major overhaul and prices drop back due to you losing business.Who ever designed this is a moron.

7. Despite have different lines to reset, they only give you your card number and a complex pw.

8. More over, I see the new pricing with the new "rewards" program, and I may not return to Luke fuel stations.

9. Horribly designed reset pw or username function.

10. If you ever forget your username, good luck trying to find it.

11. Drinks have gone up in price and that was any primary reason for shopping there.

Steps to Troubleshoot & Fix Luke UP Rewards Issues

1. Fix Luke UP Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Luke UP Rewards: Restarting the app will resolve most errors.
  2. Update the Luke UP Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "Luke UP Rewards" » Open Luke UP Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luke UP Rewards » click "UPDATE".
  3. Clear Luke UP Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Luke UP Rewards servers.
    1. On Android, goto Settings » Apps » Select "Luke UP Rewards" » click Storage » click "Clear Cache".
  4. Check Luke UP Rewards app permissions. If any of these permissions required to use your device's features are disenabled, Luke UP Rewards might not work.
  5. Uninstall and reinstall Luke UP Rewards. If nothing else has worked, completely uninstall Luke UP Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Luke UP Rewards not working


2. Fix Luke UP Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Luke UP Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Luke UP Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Luke UP Rewards may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • The app is blocking me from signing in it won't accept my passcode or allow my fingerprint to access the app. it won't let me sign up for a new account with a different email .address it won't let me log in. Also when I have used this app in the past at the Hammond and state location it never works at the pump you always have to go inside punching your phone number and do it that way it is never function correctly since they installed this app for this loops location

    — by Gaelan Walker 3 years ago