Contact Ride with OurBus App Customer Service

Why should I report an Issue with Ride with OurBus App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OURBUS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DisgustingGood app, easy to take hands on it.Quick and efficient way of booking tickets online! OurBus is simply the best! Love it!!!This has got to be worst spamming bus service I have ever tried, took my first ride from buffalo to ny in Feb and I have been getting discount mails filling my inbox.

2. The drivers have been great, too! The wifi has been spotty in case that matters to people, but that's never been important to me.The ourbus app is smooth and allows you to book tickets in the blink of an eye.

3. Worst case, you end up stuck in a random city 😂Super affordable tickets, extremely clear and informative interfaces (a luxury in the budget bus space, I've found), and every route I've taken has been on-time.

4. But all tickets show up.App is great and user friendly, the only updates I would suggest are allowing maps to open when clicking the pickup/drop off link and also allowing users to track the bus prior to its arrival to the designated stop.Bad policy/CustService.

5. I tried reaching customer service but they were no help and now I'm left with 127 dollars sitting in an app...My husband and I got tickets from a candy store in 85 & 3rd Ave, they never added our names to their system and that was a nightmare.

6. Till date I have received more than 15 emails and coupons are you guys seriously a bus company or a coupon company? Stop spamming people, I am never taking ourbus again.

7. This was fine since I wanted to change my bus ticket anyways but when I went to go checkout it hadn't used any of my credits and instead took it out of my debit card.

8. While I would usually give this app a 3- or 4-star rating, it gets 1-star because of the continual pop up notifications telling you to share the service with friends.

9. I had to refund a bus ticket, which I was only able to transfer into "ourbus credits."(ourbus credits not redeemable).

10. If someone wants to ride with you they will period otherwise backoff!Not the most trustworthy service.

11. Customer service is somewhere between unhelpful and hard to get a hold of.

1. Fix Ride with OurBus App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ride with OurBus App: Restarting the app will resolve most errors.
2. Update the Ride with OurBus App App. Here is how:
   1. On Android goto PlayStore » Search for "Ride with OurBus App" » Open Ride with OurBus App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ride with OurBus App » click "UPDATE".
3. Clear Ride with OurBus App app cache: Clearing cached data will force your app to retrieve the latest data directly from Ride with OurBus App servers.
   1. On Android, goto Settings » Apps » Select "Ride with OurBus App" » click Storage » click "Clear Cache".
4. Check Ride with OurBus App app permissions. If any of these permissions required to use your device's features are disenabled, Ride with OurBus App might not work.
5. Uninstall and reinstall Ride with OurBus App. If nothing else has worked, completely uninstall Ride with OurBus App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ride with OurBus App not working

2. Fix Ride with OurBus App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ride with OurBus App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ride with OurBus App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ride with OurBus App may not be able to connect to the Internet when running in the background.